Great view and an awesome staff that's very accommodating to any of your needs. They're very friendly, welcoming, and are glad to help you with recommendations in the area. We ate at every restaurant they have to offer and was never disappointed. Their Cafe has an awesome variety of sandwiches, coffees (no need for Starbucks with this variety), ice cream flavors, fruits and desserts! Honestly there's nothing this place could've done to make our stay any more enjoyable and we're definitely coming back to this hotel next time we're in the area!
starstarstarstarstar Stephen Lai
Gorgeous hotel, and right in Playa del Carmen, which is fun. Recently renovated, so the rooms are gorgeous, and so are the pools. The entertainment was creative and I liked that they did it by the pool. And the service was on point and what you’d expect from a Hilton hotel. I’m giving it 3 stars for two reasons: 1) food was good, but nowhere near the quality you would get from the best all inclusive resorts (e.g sushi rice temperature, dessert quality, etc). Don’t get me wrong, the food was good, it just wasn’t great, which is what I’ve come to expect from a Cancun all-inclusive at this price. 2) The beach wasn’t great. Not just the algae, which is likely seasonal, but the lack of beach (room for playing, volleyball, etc) and the rocks at the bottom, which make swimming almost impossible without water shoes. A few other things were off as well, but I’m choosing to leave them off this review because they’re likely pandemic-related.
starstarstar Eric Choltus
The staff was very welcoming, and kind. And made us feel safe and cared for during our stya.
The food was mediocre at best- could be improved.
If you want a quiet, relaxing stay, do not book a room close to the main pool. There is an organized party and games all day every day.
We experienced some drama with the Hilton customer service (not associated with the property) and they told me they "couldn't help me" multiple times. After multiple phone calls, transfers and hours on the phone (over the course of several days) someone finally was able to assist. But it was NOT an easy process.
starstarstar Brittany Winek
Awesome! So happy with my stay! Booked this place for a excellent rate at ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ I love this resort and I'm really happy I stayed at my favorite place for less than what I generally pay.
This resort has been fantastic so far. The first room we had did not have hot water in the shower so they upgraded us to an ocean view. It has a nice hammock on the patio and an in room jacuzzi. All the staff has been so friendly and the bartenders are very personable. Toto in the lobby bar made a point to remember my boyfriend and I and knows what we drink now. They do fun activities in the lobby, last night was karaoke. We did a couples massage today and it’s one of the best I’ve had! I would definitely come back here. It has been very relaxing so far.
starstarstarstarstar Kenya Avidis
This resort was great! One of the best that we have been to in Mexico! Really great food, the breakfast buffet was delicious. They have really great restaurant options and even 4 course dinner on the beach for a little extra. Overall great experience with the food (which is a must for us when it comes to vacation). The staff was friendly and helpful. The rooms were very nice as well. Gerardo, Mario and Marco were fantastic! We are definitely will be back!!!
starstarstarstarstar Nicole Woods
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