From the beginning, the staff were very kind and polite and helped us with anything we needed. The room was big enough and its small kitchen had all things a couple needs. The hotel is located in the best location in the city, there's a Metro station a few steps away, and a lot of resturants and bakeries around, and also a small groacery shop next door. The only problem is that the room cleaning is with extra charge.
starstarstarstar T. Sh.
Very warm welcome and comfortable check in process. Staff member Asiyat took great care throughout our 6 night stay. Provided with complimentary fan when we needed it and also a European power adaptor to charge our US phones/laptops. Thank you very much Asiyat for such great hospitality and making our Paris trip memorable. You are a star!
starstarstarstarstar Parvinder Singh
한국분들 보시라고 한글로 요약합니다
여기 애완동물동반가능호텔입니다 오줌 냄새 나는 방 배정 받을 수 있으니 체크인 전 혹은 가시기 전 애완동물동반 방은 배정 안 받고 싶다고 얘기하세요 제가 찌린내 가득한 방 배정받고 우여곡절 끝에 방을 바꿨으나 직원들의 태도가 참 가관이더군요
위치는 역 앞이라 최고이니 한국분들 많이 가시는 걸로 알아요 그 부분 꼭 확인하시고 저처럼 두시간 허비하지 마세요
I stayed here for 6 nights early August. Everyone! Be aware of the fact that you can bring your pets to this hotel which means some of the guests have a chance to be arranged to the certain rooms when the hotel is fully booked.
I was the unlucky person!
I didn’t realize where the stinks came from at first. I found it out when I saw a huge dog with the guest after changing my room two hours of unhappy talking and waiting.
I explained what went wrong with my room right after checking in, the manager said she would send the lady who was in charge of cleaning and check the situation.
She came and offered me to mop the floor one more time but as you all know the smell of urine soaked on the floor doesn’t go away that easily.
I was finally able to change my room spending 2 hours.
The manager who I talked to several times, was very unkind and aggressive at first. She was nearly commanding and almost yelling when she told me to stay here(0 ground) until she checks the situation upstairs after I suggested that I would go to another hotel for that night because she kept saying it was fully booked and there were four rooms left waiting for other guests but she couldn’t give them to me. Obviously she knew what the problem the room had.(room 625)
She suddenly changed to be kind after checking upstairs, offered me to change to another room.
I really wanted to go to Novotel(next to Citadines les halles) at the moment but I was busy catching up my schedule.
Anyway, I have lots of things to say about this hotel but it is something I should email to the general manager of the Citadines. It is something you should all know is that you might end up with a room with the smell of urine.
After spending one night in a non-smelling room, they moved us to one of the finest rooms they had. It was on the top floor and had very low ceilings in some parts but overall in a very good condition and very spacious. The manager told me not many people can have an access to this room only for those who are regular and very long term staying customers.
This room was not on the list of the rooms. The nice lady(she really was) who helped me to check in to a new room told me that I had a chance to have one free cleaning because I was staying 6 nights but no one came. After two nights of my request, nobody said anything so I asked why. They said I have no cleaning service because I changed to a new room and that meant I used a chance to get a cleaning service. How convenient! I am pretty sure it was the manager’s idea because she was in charge of every decisions. It wasn’t my fault to be arranged to a stinky room and change a room. I didn’t expect to have an access to a room for so-called ‘privileged.’ I just wanted a room that I saw on the homepage when I was booking. The reason I could stay in that room was I am the gold member of Asccot. They said they have many different sizes and shapes of rooms, so don’t expect the room you saw on the website.
starstarstar Saint John
Stayed here for 3 nights, more than adequate the settee turns into a huge double bed, cooking facilities are good fridge, make sure you turn it up to 5/6. dishwasher with 2 tablets, bathroom a little small, getting in and out of the bath to have a shower could be dangerous as you enter on the sloping side of the bath
starstarstarstar hilary hobkirk
Great location and friendly staff, but far below the expected standard. Poor cleaning standard, uninviting rooms, dirty surroundings and greasy floors. Definitely unsanitary. Very worn so-called hotel apartments. With 4 stars and a relatively high price, this hotel does not live up to expectations at all.
star Anders Kjærgaard
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