The actual hotel staff was very kind and accommodating. The room and lobby were clean but I am 99% sure there were bed bugs. I woke up after the first night there with numerous bug bites and I only got more each night I spent there which was super frustrating and concerning. By the end of my 3 night stay I think I had well over 20 bites.
starstar Camiele Cleveland
Came here for work and REALLY liked it. Excellent customer service. The hotel itself is gorgeous and clean. Loved the bath products. Beds were comfy. And there are outlets everywhere. Close proximity to Southlake shopping area. I wouldn’t hesitate to stay here again.
starstarstarstarstar Jeanette O
Beware If you are parking a vehicle on their property while you sleep they take no responsibility.
I had both of my catalytic converters cut of my vehicle in their parking lot on July 9th after staying 2 days at their hotel. They DO NOT have any outside cameras for the customers protection as well as to assist their customers if anything is done to their vehicles. Yes I had to pay 1638.00 to get my vehicle repaired so that I could drive it again. Their insurance company Zurich said that the hotel is not responsible for anything.
I asked if they had a night sercurity guard and was told they were short staffed and did not have a night guard.
2 nights cost me over 2,00.00 dollars
Was in town for a funeral.
star Mike Mcmullen
The hotel is very nice. The lobby looks great and the rooms are well appointed. My only complaint would be at check-in the person was cold at best. If you're not happy with your job don't get a job where you work with customers.
Outside of that it was a great hotel.
starstarstarstar Jonathan
Beautiful inviting ambience and lovely rooms (Please see full review). I was accommodated with an early check-in. And later, my room was quickly switched after having some noise disturbance. ‘Fee’ at the front desk showed compassion and helped in both instances.
The downside - When I booked my room online, I was given an option to buy breakfast vouchers. After checking in and receiving the vouchers, I asked for the breakfast time and menu. I was directed to the restaurant (Sky Creek Kitchen) to get more information. They were clueless. So I asked them to please call my room when they find out.
By the morning no one called. Around 10 am
I went down to eat, and staff said my breakfast voucher must be for Easter brunch, referring me to the special menu. I told her that I didn’t purchase a holiday dining experience. She had me follow her to get information, and eventually I was redirected to the dining manager. After showing her the voucher, the manager said continental breakfast was over at 9:30. The day prior, I was told breakfast either ended at 10:30 or 11, but no one knew? Tracy apologized for all of the misleading confusion, and said “they hold themselves to more professional standards”. She quickly bagged a continental breakfast to-go, pastries and a yogurt parfait. Megan at the front desk helped resolve it. I had to speak to SEVERAL people both days about breakfast alone. This was totally unacceptable. No one followed up with me.
When I initially booked the room online, it gave me the option to pay an extra charge, including breakfast for two. I did it for the convenience. In the end, it was a HUGE inconvenience. I won’t do it again. I had to speak to several people before I received a simple breakfast that I already paid for.
starstarstar Army Heart
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