This hotel is very dated, the mattresses are not typical of Hampton Inns and they were extremely uncomfortable. The cleanliness of the bathroom was disgusting and the television did not work. Plus, they told me that they don't clean between days because of covid. Terrible stay.
star S Wallace
This hotel is very dated, the mattresses are not typical of Hampton Inns and they were extremely uncomfortable. The cleanliness of the bathroom was disgusting and the television did not work. Plus, they told me that they don't clean between days because of covid. Terrible stay.
star S Wallace
This hotel is very dated, the mattresses are not typical of Hampton Inns and they were extremely uncomfortable. The cleanliness of the bathroom was disgusting and the television did not work. Plus, they told me that they don't clean between days because of covid. Terrible stay.
star S Wallace
Very friendly and welcoming staff!Seemed to enjoy being there and wanted to help us enjoy our time there.Clean, safe area and good value for the money.Perfectly located by all the shopping and not far from Magnolia.
starstarstarstar Kimmerly Laughlin
Very friendly and welcoming staff!Seemed to enjoy being there and wanted to help us enjoy our time there.Clean, safe area and good value for the money.Perfectly located by all the shopping and not far from Magnolia.
starstarstarstar Kimmerly Laughlin
Very friendly and welcoming staff! Seemed to enjoy being there and wanted to help us enjoy our time there. Clean, safe area and good value for the money. Perfectly located by all the shopping and not far from Magnolia.
starstarstarstar Kimmerly Laughlin
Reservei duas noites, uma pelo hotels.com e outra diretamente pelo hotel. A primeira noite foi paga INTEIRAMENTE pela hotels.com, apenas necessário para pagar a segunda noite no hotel. Eles acabaram nos cobrando três noites .... haha ... toda a estadia foi de apenas duas e uma delas foi PRÉ-PAGA.Liguei e falei com a Brittany e a Isabel .... elas me pediram para contar a história, mas me cortaram e começaram a me contar sobre as noites reservadas e o preço, mas erraram na estadia toda. Em seguida, eles voltam e dizem que o funcionário da recepção bagunçou tudo e não fez o check-out para o dia pré-pago e o check-in para o não pago. Eles disseram que era assim que deveria ter sido feito e que isso teria evitado ... mas não foi isso que eles fizeram.Eles finalmente voltaram e ofereceram um reembolso de $ 190 ... que é apenas UMA das TRÊS noites que eles cobraram a mais ....... e eu ainda estou esperando por eles para consertar isso corretamente. O hotel é bom e a localização é boa, mas eles vão bagunçar completamente e cobrar demais. As senhoras eram rudes, agiam como se isso não fosse problema delas e disseram que a gerente estava ocupada (sempre ocupada, na verdade) e que eu não conseguia entrar em contato com ela. Perguntei pelo número de empresas e me disseram que eu poderia pesquisar isso sozinho ... fique se quiser, mas pague em DINHEIRO !!!!
star Laura McBride
Esta foi uma das melhores experiências de hotel que tive em muito tempo, tudo por causa do atendimento ao cliente. Krystal foi acima e além para nos fazer sentir bem-vindos. As acomodações eram ótimas para um grupo grande. Tínhamos um bom lugar para nos reunirmos à noite. Nós nunca nos sentimos como se fôssemos um incômodo e o hotel está configurado onde o ruído não é filtrado para os quartos facilmente. Para simplificar, eu me senti como se fôssemos convidados na casa de alguém.
starstarstarstarstar Laurie Smith
Booked two nights, one through Hotels.com and one through hotel directly.First night was paid IN FULL through Hotels.com, only needed to pay for the second night at hotel.They ended up billing us three nights....haha...the whole stay was only two and one of them was PREPAID.Called and spoke with Brittany and Isabel....they asked me to tell the story but would cut me off and start telling me about the nights booked and price, but they had the whole stay wrong.Then they come back and say their front desk person messed up and did not check them out for the prepaid day and check them in for the unpaid.They said that was how it should have been done and would have avoided this...but that is not what they did.They finally came back and offered a refund of $190....which is only ONE of the THREE nights they overcharged us.......and I am still waiting on them to get this fixed correctly.The hotel is nice and the location is nice, but they will completely mess up and overcharge you. The ladies were rude, acted like this was not their problem, and they said their manager was busy (always busy in fact) I could not reach her at all.Asked for corporates number and was told I could look that up for myself......stay if you want, pay in CASH though!!!!
star Laura McBride
This was one of the best hotel experiences I've had in a long while, all because of the customer service. Krystal went above and beyond to make us feel welcome. The accommodations were great for a large group. We had a nice place to gather in the evening. We were never made to feel like we were a nuisance and the hotel is set up where noise does not filter to the rooms easily. To put it simply, I felt like we were guests in someone's home.
starstarstarstarstar Laurie Smith
O pior atendimento ao cliente de todos os tempos. Eles cobraram mais do meu cartão depois de fornecer uma cotação definida pelo telefone e, em seguida, tentaram dizer que as taxas mudam. Nada além de pessoas mentirosas e desonestas trabalhando na recepção. Faça melhor ... eu altamente não recomendaria este lugar se fosse o último lugar para ficar.
star Victoria McMahon
Apenas Uau! A água da piscina era perfeita e cheirava muito bem. Os quartos são espaçosos e o jacuzzi no quarto não era bom! Definitivamente imperdível
starstarstarstarstar Jennifer Mechell
Desfrutamos do café da manhã diário (6h às 10h). Existem cereais, aveia, waffles, iogurte, sucos engarrafados, etc. O quarto está limpo, exceto os travesseiros são muito macios para mim. Como você pode ver na minha foto, as almofadas parecem do tamanho de uma almofada. Eles são tão macios que você pode embalá-los em tamanho quadrado. É um hotel familiar.
starstarstarstar Trina Teo
Disfrutamos del desayuno diario (6 am a 10 am). Hay cereales, avena, gofres, yogur, zumos embotellados, etc. La habitación está limpia, excepto que las almohadas son demasiado blandas para mí. Como puede ver en mi imagen, las almohadas parecen del tamaño de un cojín. Son tan suaves que puedes empaquetarlos en tamaño cuadrado. Es un hotel familiar.
starstarstarstar Trina Teo
The worst customer care ever. They over charged my card after giving a set quote over the phone then tried say that the rates change. Nothing but lying dishonest people working the front desk. Do better….. i highly would not recommend this place if it was the last place to stay.
star Victoria McMahon
Just wow! The water in the pool was perfect t and smelled so clean. The rooms are spacious and the jacuzzi in the room was no nice! Definitely a must see
starstarstarstarstar Jennifer Mechell
We enjoy the daily breakfast (6am to 10am). There are cereal, oatmeal, waffles, yoghurt, bottled juices, etc.
Room is clean except the pillows are too soft for me. As you can see in my picture, the pillows looks like cushion size. They so soft that you can packed them into square size. Is a family friendly hotel.
starstarstarstar Trina Teo
Muito bom e amigável lugar para ficar. Era bom ter um chuveiro em vez de uma banheira. Quartos grandes com bela vista. O café da manhã tinha uma grande variedade de itens quentes e frios. Hotel tranquilo e limpo.
starstarstarstarstar Tricia Souder
Pésimo el servicio y limpieza en el hotel. NO sólo porque no hacen las habitaciones, sino porque en los pasillos los huéspedes dejan las bolsas de basura y tardan hasta un día en recogerlas. Salieron de los elevadores, está todo sucio y no aspiran en días. La excusa del covid, les vino muy bien para reducir personal, ahorrarse sueldos, cobrar LAS MISMAS tarifas y prestar únicamente el 20% de los servicios a los que estábamos acostumbrados
starstarstarstarstar Juan Verda Fernández
Very nice, friendly place to stay.It was nice to have a shower instead of a bathtub.Big rooms w nice view.The breakfast had a great variety of hot and cold items.Quiet and Clean hotel.
starstarstarstarstar Tricia Souder
Was clean except for the dead baby gecko in my bathroom.
starstarstarstar Kathleen Chapman Hypnosis
Excelente ✨✨✨✨✨
starstarstarstarstar Delia Hernandez
Excelente servicio y la hora feliz de lunes a jueves con cervezas gratis esta genial
starstarstarstarstar Cesar Covarrubias
Habitaciones limpias y comodas. Empleados simpáticos con servicio magnífico. Le recomiendo este lugar a cualquier persona pasando por Waco o con destino allí.
starstarstarstarstar Jeff Guleserian
Fui ahí a una conferencia del trabajo, muy bien el recinto.
starstarstarstar Manuel Esqueda
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