This hotel is located only minutes away from the Old City with minimal foot traffic. The staff is extremely nice and helpful. Specifically a staff member who helped with explaining local foods and places to visit. I believe her name was Nuriyya, but she made sure my team had 100% satisfactory service.
starstarstarstarstar Ace V
I dropped off for a cup of Hot Chocolate.
The place is quite and clean. The cafeteria with a big selection of teas, coffee and desserts is right behind the reception.
The perspective of my hot chocolate is different from what I usually get. It's cacao powder in a quite big cup. What I would like to see instead is melted hot chocolate in a small coffee cup with a glass of water. Water is usually served to balance the "density" of hot chocolate. The blood pressure rises up if tye the chocolate is of high quality.
However, a very friendly staff, comfortable chairs, beautiful round tables, glamorous place to relax.
starstarstarstar Ilaya Faiq
We enjoyed our stay at this hotel. The hotel is clean and comfortable with nicely refreshed public spaces, and I really enjoyed the vibrant green color. As globalist members, we were greeted personally and given a very large suite. The room was clean, comfortable and spacious, but it was also dated in decor and quite dim if you wanted to be picky. However, it suited us well and we were well cared for with a generous welcome gift and excellent housekeeping. I especially liked the comfortable couches and two bathrooms in the suite. Many people took care of us at the hotel and the staff was always quick to help. Kamaran was very cheerful and friendly when welcoming us to the cheerful and very pretty restaurant. We found the restaurant staff to be helpful and professional, and the breakfast was varied with many local foods (even fresh feijoa and persimmon). The omelet chef was very good. One suggestion would be to have bowls at the area with the cereals, there never were any and we always had to ask. Eliza was also very kind and helpful and made our stay more smooth.
The one place we found clear opportunity for improvement was at the Regency Club. It very much appeared to be an afterthought and not up the attention to detail of other parts of the hotel. Each night it served a variety of cold vegetables, a couple of sandwiches in the fridge, one hot entree (always some meat and some potato when we were there) and a soup. The food was fine, but there was really no lounge service, you weren't greeted by the man who was (sometimes) there, and if you needed something (butter for bread, ketchup for potatoes) the answer was a curt "no". On our first night there was a table with wine and liquor, but the white wine and prosecco were warm, and there was no ice. On the second night there was no alcohol out, so I ask. He asked what I wanted (I wasn't sure) so I sad red wine, and brought it out from a store room, poured a glass, and then took it away back to the storeroom. The same thing when I asked an hour later for a second glass. It was very odd, and I felt like I had to bother him and was confused. Overall, it was fine, but management needs to visit the Regency Club or get more feedback on this, small changes could bring big improvement, such as a smiling and friendly staff person who was willing to help. Lastly, the entire time we were there there was some literally rotting grapefruit water in the lobby that was never updated or replaced and you could see how old it was.
It's a good place to stay for your holiday and a few more attention to details would make it a fantastic place and we are glad that we chose the Hyatt Regency Baku and hope to return someday and see an improved Club Lounge product.
starstarstarstar Bevin Clare
First time and last time. I don't know who gave then the 5 star rating but its an ancient hotel and the beds are so old. And to top it all off, they dont respect guests privacy. I had the DND sign on the door but they still come in and clean the room. And then i go to complain to the duty manager and guess what .... they dont have a manager on duty.
star Abdul Sawan
A beautiful luxury location, but the wifi connection was slow, beverage service during lunch was not offered to everyone, food was tasty but the tablecloths were wet, my dress took the wetness after the lunch. It could be an attractive point for more business events if they improve these points. Photo is attached from the light breakfast (only desserts).
starstarstarstar Konul Ahmedzade
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