starstarstarstarstar Lori Presti

Durante la epidemia de coronavirus, enviaron una cancelación de reserva gratuita, el dinero nunca fue devuelto. Después de un mes de reclamos, escribieron que la reserva no era cancelable. También había una tarifa de alojamiento de 212 euros, de hecho amortizaron +50 euros por limpieza, que, según las condiciones de la reserva, debían abonarse a la llegada. Este dinero tampoco fue devuelto. Debido a circunstancias de fuerza mayor, consideramos la opción de transferencia. Pero no se ofreció nada. Fue la actitud más bestial. Si no hubiera sido por la cancelación gratuita acordada, le habría dado a mi tía un derecho de tostado.Creo que esta actitud es una trampa. Con una total falta de lealtad. Te recomiendo que si eliges una opción para un viaje, pagues en el acto.En las otras dos opciones de alojamiento, se nos devolvió todo sin retenciones, con las mismas condiciones de reserva !!!

star Леся Гапунич

Durante a epidemia de coronavírus, eles enviaram um cancelamento de reserva grátis, o dinheiro nunca foi devolvido. Depois de um mês de reclamações, eles escreveram que a reserva não era cancelável. Existia também uma taxa de alojamento de 212 euros, de facto anularam +50 euros de limpeza, que, de acordo com as condições de reserva, deveriam ter sido pagos à chegada. Este dinheiro também não foi devolvido. Devido a circunstâncias de força maior, consideramos a opção de transferência. Mas nada foi oferecido. Foi a atitude mais bestial. Se não fosse pelo cancelamento gratuito acordado, eu teria dado à minha tia o direito de assar.Acho que essa atitude é trapaça. Com uma total falta de lealdade. Recomendo que se você escolher uma opção de viagem, pague na hora.Nas outras duas opções de alojamento tudo nos foi devolvido sem descontos, com as mesmas condições de reserva !!!

star Леся Гапунич

During the coronavirus epidemic, they sent a free booking cancellation, the money was never returned. After a month of claims, they wrote that the reservation was non-cancellable. There was also a rate for accommodation of 212 euros, in fact they wrote off +50 euros for cleaning, which, according to the booking conditions, should have been paid upon check-in. This money was not returned either. Due to force majeure circumstances, we considered the transfer option. But nothing was offered. It was the most bestial attitude. If it hadn't been for the agreed free cancellation, I would have given my aunt a roasting right.I think this attitude is cheating. With a complete lack of loyalty. I recommend that if you choose an option for a trip, then with payment on the spot.In the other two accommodation options, everything was returned to us without deductions, with the same booking conditions !!!

star Леся Гапунич

During the coronavirus epidemic, they sent a free booking cancellation, the money was never returned. After a month of claims, they wrote that the reservation was non-cancellable. There was also a rate for accommodation of 212 euros, in fact they wrote off +50 euros for cleaning, which, according to the booking conditions, should have been paid upon check-in. This money was not returned either. Due to force majeure circumstances, we considered the transfer option. But nothing was offered. It was the most bestial attitude. If it hadn't been for the agreed free cancellation, I would have given my aunt a roasting right. I think this attitude is cheating. With a complete lack of loyalty. I recommend that if you choose an option for a trip, then with payment on the spot. In the other two accommodation options, everything was returned to us without deductions, with the same booking conditions !!!

star Леся Гапунич