Great and excellent staff. I am a licensed travel agent that was visiting for personal travel. The location was optimal for experiencing the windy city. I really appreciated the promptness of the staff and overall we would definitely visit again. The manager Leon has ready got is staff running on all cylinders.
starstarstarstarstar Billy Stiggers Jr
Really nice hotel environment. On site restaurant food is good. Rooms, decent plus. (Must confess) I had just left the Grand Hyatt.. tough act to follow.
starstarstarstarstar Renee Ezzard
The Hyatt Mag Mile hotel would be fantastic if this were branded a super 8 at a third of the price.
Here are my problems:
1. There was blood on the sheets on one of the beds. A small spot, but absolutely large enough it should have been noticed.
2. I think I'm in a handicap room due to the bathroom fixtures and size. But there is a tub here, not zero entry. So if you're booking a handicap room, check that shower out before you unpack.
3. Speaking of bathrooms, the floor is polished stone (or faux marble). It's bananas dangerously slippery when getting out of the shower. Request extra towels to put on the floor.
4. The beds are easily some of the most uncomfortable beds ever. I sat down and felt nothing but springs. I'd rather sleep on the mattress in my grandma's guest room.
5. Don't bother using the "front desk" or "guest services" buttons on the in-room phone. No one will answer. Ever. If you need to get in touch w staff (maybe because of a stranger's forensic evidence visible in your bed) you'll have to call the main number from your mobile phone.
6. Half the weirdly placed reading lights are burnt out in my room.
starstar Amy Scott
I want to thank the hotel staff for their hospitality during my trip. The hospitality and services provided by each staff of the hotel were excellent, they attended me very well at all times, and I was so impressed by their courtesy. I enjoyed my stay, and I want to convey my thanks to all associated with the hotel.
starstarstarstarstar Kacy Penn
Great place to stay. Restaurant on premises has good service and food selection. Can access menu on app link from table.
starstarstarstarstar M Rich
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