I used Expedia to book three nights at Old Town Lx Suites in August 2022. When I made the booking, I selected "Deluxe Double Room" with king-size bed. I selected that room based on the description and the photo, which showed a clean and spacious room with a king-size bed, nice furniture, and two floor-to-ceiling windows that let in a lot of light. When I actually arrived in Lisbon, however, I was put in a completely different room: small, shabby, not a king-size bed, no nice furniture, and no floor-to-ceiling windows. Thinking it was just a mixup, I contacted the proprietor and explained that I'd been put in the wrong room. Instead of fixing the issue, the proprietor offered various nonsensical explanations, including that the photos on the website were mixed up and that the booking was somehow different on their end than it was on my end. (But my booking also included a *description* of the room, which was completely different from the room I was given; and anyway, it's fraudulent to advertise a room using the wrong photos; so none of this made sense). Long story short, I booked a nice room and was put in a different, shabby room, and the guesthouse did nothing to fix the problem. Whether it was an innocent mistake on their end or just a scam, I don't know, but I bore the burden (and reviews from other guests on Expedia suggest this is not the first time they have put someone in the wrong room). The room also had issues: the top hinge on the patio door was broken, so the door kind of fell in; one of the toilet flushes did not work well; bed was hard; flies on patio. Caveat emptor.

star Evelyn Blacklock