The hotel was nice but that staff was awful. The room was $99 and the pet fee was $75. it was around $187 for the night, per the receipt. this hotel has charged me $337 total in 3 separate charges. the first charge was $171 and some change: it was the room and a $60 service charge to be refunded after we checked out. Okay cool, no biggie. While at the check out desk, i asked for a break down of the charges after noticing 2 already coming out! The woman at the desk was kind of rude. the second charge was $75 for the pet fee. Awesome! i understand that. One of my dogs is a service dog and the other is not.After the woman told me i was undercharged for the dogs but i’ll get the $60 service fee (rudely, i may add) I left and got ANOTHER charge from this hotel for $90. I called the front desk, spoke to the same woman who checked me out. She put me on hold for several minutes, got back on and said she issued the refund. The phone call ended on a good note. I was charged $337, the receipt says $187, i should be getting $150 back right? WRONG. i get home from this hotel and check my bank account and i have received $75 back. I will NEVER go here again or recommend this hotel to anyone. It’s a shame because my husbands family goes to Schertz often, it looks like they’ll have to find somewhere else to stay.
star Elysse Otis
The hotel was nice but that staff was awful. The room was $99 and the pet fee was $75. it was around $187 for the night, per the receipt. this hotel has charged me $337 total in 3 separate charges. the first charge was $171 and some change: it was the room and a $60 service charge to be refunded after we checked out. Okay cool, no biggie. While at the check out desk, i asked for a break down of the charges after noticing 2 already coming out! The woman at the desk was kind of rude. the second charge was $75 for the pet fee. Awesome! i understand that. One of my dogs is a service dog and the other is not.After the woman told me i was undercharged for the dogs but i’ll get the $60 service fee (rudely, i may add) I left and got ANOTHER charge from this hotel for $90. I called the front desk, spoke to the same woman who checked me out. She put me on hold for several minutes, got back on and said she issued the refund. The phone call ended on a good note. I was charged $337, the receipt says $187, i should be getting $150 back right? WRONG. i get home from this hotel and check my bank account and i have received $75 back. I will NEVER go here again or recommend this hotel to anyone. It’s a shame because my husbands family goes to Schertz often, it looks like they’ll have to find somewhere else to stay.
star Elysse Otis
The hotel was nice but that staff was awful.
The room was $99 and the pet fee was $75. it was around $187 for the night, per the receipt. this hotel has charged me $337 total in 3 separate charges. the first charge was $171 and some change: it was the room and a $60 service charge to be refunded after we checked out. Okay cool, no biggie. While at the check out desk, i asked for a break down of the charges after noticing 2 already coming out! The woman at the desk was kind of rude. the second charge was $75 for the pet fee. Awesome! i understand that. One of my dogs is a service dog and the other is not. After the woman told me i was undercharged for the dogs but i’ll get the $60 service fee (rudely, i may add) I left and got ANOTHER charge from this hotel for $90. I called the front desk, spoke to the same woman who checked me out. She put me on hold for several minutes, got back on and said she issued the refund. The phone call ended on a good note. I was charged $337, the receipt says $187, i should be getting $150 back right? WRONG. i get home from this hotel and check my bank account and i have received $75 back. I will NEVER go here again or recommend this hotel to anyone. It’s a shame because my husbands family goes to Schertz often, it looks like they’ll have to find somewhere else to stay.
star Elysse Otis
Hotel realmente ótimo! Tudo está extremamente bem cuidado e parece novo.As camas são muito confortáveis e os quartos são enormes.O ginásio tem algumas esteiras, sinos mudos de até cerca de 50 libras, bicicleta de bicicleta e algumas outras coisas.Piscina / área de relaxamento na parte de trás do hotel é muito bom também.A área é tranquila e segura.Pessoal é amigável.
starstarstarstarstar Erik
Really great hotel! Everything is extremely well taken care of and looks brand new.The beds are really comfy and rooms are huge.The gym has a few treadmills, dumb bells up to about 50lbs, cycling bike, and some other stuff.Pool/relaxation area on the back side of the hotel is really nice too.Area is quiet and safe.Staff is friendly.
starstarstarstarstar Erik
Really great hotel! Everything is extremely well taken care of and looks brand new.
The beds are really comfy and rooms are huge.
The gym has a few treadmills, dumb bells up to about 50lbs, cycling bike, and some other stuff.
Pool/relaxation area on the back side of the hotel is really nice too.
Area is quiet and safe.
Staff is friendly.
starstarstarstarstar Erik
Me and my family have been staying here every weekend for the last month and I must say the rooms are excellent. They are clean and the whole hotel is covid friendly. There is a woman named Rita at the front desk who is absolutely amazing. Super friendly and will take care of you with the upmost respect and I know under that spongebob mask she always has a smile on her face. Keep up the great work Thanks the Calhoun’s
starstarstarstarstar Norma Calhoun
Booked a one bedroom suite with 2 queen beds 3 weeks in advance. Once we got there they ended up giving us a guest room with one queen bed. When you book a room 3 weeks into advance they should hold your reservation. If you're wanting your reservation to be guaranteed I would look elsewhere.
star Steven Hejl
We were given a one night stay at this Staybridge location as a gift on our wedding night. The room was very comfortable. They place was clean, and well maintained. When we walked in the lobby we were promptly greeted, and welcomed to the hotel. Check-in only took a couple of minutes. Our room was easy to find.
The only issues that could had were things that could have been fixed by bringing what I needed.
1) The coffee in the room was less drinkable than coffee from a truck stop.
2) The amenities were not explained to us. Were had not stayed at a Staybridge before, and did not know that there was a swimming pool, or a breakfast bar option in the morning. My new wife's sister told us about it.
starstarstarstarstar Vincent Shroyer
Buen hotelcon seguridad y cuenta con estacionamiento sin costo
starstarstar Javier Padilla
Si tuviera 0 eso le pondria! Hice reservacion y me dieron lo que ellos quisieron no lo que yo pedí y me dijieron tomelo o dejalo, solo porque ya era tarde y estabamos cansada nos quedamos ahi, no lo puedo recomendar, si no fuera por Booking me hubiera quedo sin hotel!😡
star Rebecaluz21
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