Hands down the best hotel I've stayed so far. Hotel staff is very professional, courteous and polite. Food service and all amenities were really good. Rooms are very clean, spacious and the bird view from the hotel room was really mind boggling.
Nina Chu , guest service manager was courteous and really helpful.
I highly recommend this to others
starstarstarstarstar Sai Jaswanth
It has been a while since the last time I stayed at the Regis Shenzhen.
The new management just up the service a notch.
Gordon, Sunny, Nina just made my check in feel like going home again.
Experience another difference room type, the larger two story suite I believe. It is more spacious. But you could never get tired of the view no matter which room you stay.
starstarstarstarstar kailiang huang
Awesome place, the best part of course is the vieweing area and bar at the top, 100 floors up and taking the elevator :)
starstarstarstarstar Aleki Bon
Nice birdseye view of the city. A bang for the buck
starstarstarstarstar Aila
This hotel truly was a luxury experience. On arrival we were warmly welcomed by staffs. I love everything about it. The view is amazing. The room is clean and comfortable. The staff is always friendly and welcoming. Definitely will stay in St Regis Shen Zhen again in the future. Highly recommend it!
starstarstarstarstar nicole gao
This is supposed to be a high end 5 stars hotel. I booked a suite but the furnitures are not up to standard.
The toilet is spacious but the toilet seat is tiny and thin, making it very uncomfortable if you spend a lot of time in it.
I ordered room service but there is only a couch for sitting on the living room. The couch was very low and soft, my head was just above the table when having food. @.@
starstarstar Pop sical
Beautiful hotel and magnificent views. Great staff and dining.
starstarstarstarstar Moe
Was good!
Good tasty
Good location
I go to at night.
Chief cooker was god.
starstarstarstarstar Scofield Michel
I think it’s quite disappointing as a 4-5 stars, good for couples but definitely not good as a whole family! I wouldn’t say the view was magnificent, fyi air pollution makes everything so hazy!i personally feel that the variety for breakfast was quite limited but it did not mean that it’s not delicious. Personally I feel the location itself has made planning of my trip a little bit more troublesome. Perhaps it is just the places that I’m going. one of the staff called 小东 I think has rly good service!! I had some problem with my WeChat pay and he helped me and even helped me to call a cab!! however the receptionist wasn’t v friendly, since it’s quite a tall building it’s really
Very hot and warmly in the hotel room, air con wasn’t working v perfectly :/ i called the concierge and told them I needed extra bath salt and apparently I have to pay for it?? I’m not too sure about this , just my 20cents worth of opinion
starstarstar cloudy stars
This was a property that I was very exited to stay at, thinking that it would be one of the best experiences. Unfortunately it was fell really short on many levels.
Check in was fast and efficient and I got down to my corner room not long after. The room was sizable and really nicely appointed. There were amazing views of the city from all angles, including the bathroom. However, there was a very strong chemical odor. I settled in nonetheless thinking that I've get used to it. Not the case, as I started started getting lightheaded within 10-15 minutes for doing work at the desk. Reluctantly, I went back up to the desk to ask for another room due to the issue. They were apologetic but not overall concerned about the situation. Disappointingly, they ended up downgrading me to another room. A similar chemical odor was present there too. In comparison to the other room it was hardly noticeable at the time but wasn't something I got used to. The second room showed a significant amount of wear... dirty carpets, a damaged desk, etc (see pics). Cleanliness could be improved. There was an additional smell from the toilet that never subsided either.
The pool was very subpar, as were the related facilities. You couldn't break a sweat in the sauna, even after assistance from staff to help with it.
There was an army of staff members throughout this property so there was always a presence but a genuine happiness and kindness was few and far between. It rather seemed that there were a lot of people on their feet who would prefer not to be.
Dinner at the buffet (Social, if I can remember right) had extensive options but since it wasn't very busy, it seemed like the food had been sitting out for quite awhile. I opted for the a la carte menu there and ordered a Chinese dish. The food was underwhelming and overpriced. Service was comparatively average to what I'd previously experienced throughout at the hotel.
I had to get out to a business meeting so I had asked concierge to help with guiding me how to get there and assisting with setting up a ride. They weren't very knowledgeable or helpful and I ended up having to ask someone local for additional help. No points earned on that one.
I had booked this through an AMEX Fine Hotels deal that included a lot of extras, one being a $100 USD food and beverage credit and another being guaranteed 4PM checkout. I was offered a 2PM checkout but 4PM could not be accommodated. Also, I was told at checkout that some of the restaurants onsite didn't qualify to use that dining credit towards. I had to talk to 3 different people to get that straightened out, with the first two not knowing anything about the AMEX program and the final one providing me with a welcome sheet relating to the offer and guiding on its usage that she said should have been given to me at checkin.
This is a place that I'd highly recommend checking out for the view. Maybe grab a drink at the bar. However, it's really didn't hit the mark as a St Regis property to stay at and wasn't worth the cost. If you take the view away it unfortunately was really not much special in my experience.
starstar Peter Manderino
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