Staying here at the moment, having checked in earlier for a 3D2N staycation. The 1st night (tonight) already started on a bad footing — both my room 2305 and the one we took up next door — are kinda hot and humid, and yet it is registering a max reading of 19° on the control panel already!
[Update #1] Tue 6.01am : The management took a proactive approach and dropped the following card under our room door. Special thanks to GM Mr. Gregory Gubiani for taking the time out to personally address this.
Yes, the A/C is so much better now. 😊
[Update #2] Tue 8.34am : The GM personally came up to us at The Living Room pertaining to the issue we raised. We’re humbled by this, and deeply impressed with the level of hospitality accorded to the guests — this is first class at its finest.
starstarstarstarstar Reno Quek
Nice place for light dinner. Beat nee goreng I have tasted. With large prawn! Very tasty with adding any sauces or what not.
starstarstarstar Zainal Yan
The Living room has a fair spread for dinner buffet. The hotel maintained the required SOP . However was not at all happy of the state and safety of their lift that had my friends stuck between floor and its door ajar for several minutes. The hotel has to ensure the safety of its lifts for its intended purpose and the security of its patrons at all times.
starstarstarstar mahes letchumanan
A marvellous and truly world class standard of service. 5 Star and two thumbs up for Westin's KL Hotel crew. You guys are fantastic! 👍👍 Keep it up guys and girls
starstarstarstarstar Abdul Harris Rahmadi Muhammad
Maybe it's me, or maybe the guests are too many this weekend.. i don't feel welcomed. The dining in restaurant was unpleasant. I don't see many diners but nobody care to ask if my order was taken. I have to wait for someone to take my order quite a long time. I also received my order late. Half an hour to bring watermelon juice. Come on. The only reason for my dine in is to redeem the food credit from the package. Otherwise, can just go to Pavillion to eat. Food taste and presentation was okay nothing extra. Just like normal restaurant at the mall. The one good thing that happen is i was able to get a printing service for free. I missed Element by Westin. I should have went there instead.
starstarstar Lyla Zeus
This place was great. Location,staff,rooms,food. I would highly recommend this place to anyone
starstarstarstarstar TheJoemwhite
Had a great stay for my anniversary. The breakfast was very good. Good playground for my son, nice pool. Only downside is that I had a broken iron board in my room.
starstarstarstarstar ahmad afiq Azmi
Nice clean rooms, English Breakfast tea - top stuff. Good service. Mood lighting in the room is nice, but not great if you actually need to see anything! But that's a minor issue.
Staff were mostly great. Apart from when we had a family member return to pick up some lost property. Despite the hotel having already found the item and assigned it a code, it took them an hour to find it at reception!
Despite this it was still a great stay, I only question their commitment if you're not there in person to hold them to account.
starstarstar James Vamplew
For anyone who loves city life, shopping, modern cuisine here should be the answer. All staffs provide good, customer centric service with fast response. The room is clean but I think the facilities & bed are a bit too out date. Chinese & Italian restaurants inside hotel are good to try. Dim sum is really fresh & delicious.
starstarstarstar Sumol Anantathanasarn
For a Westin, there were some flaws but overall a great stay.
Cons:
- shower water was backed up. I dislike standing in dirty water when showering.
- gym restroom was gross
Pros:
- room was spacious.
- location was great
- nicely decorated interior
- breakfast was awesome! Got to try local cuisines!
starstarstarstar Pham Le Phu
English
Spanish
Portuguese
French
Armenian
Italian
