O hotel está localizado muito longe da cidade. Não é possível viajar de ônibus - apenas um táxi. O pior do hotel é a comida, as refeições são frias e poucos pratos mudam, ótima repetição. Não é melhor no restaurante do hotel, as refeições são mais quentes, mas ainda assim desagradáveis. Do lado positivo, a equipe do hotel está sorrindo e muito útil. Boa cobertura Wi-Fi dentro das instalações do hotel. Os quartos são limpos todos os dias, mas o equipamento é antigo. As áreas verdes estão muito bem conservadas. Sem crianças no resort, recomendo hotéis com mais de 16 anos para todos, se você não tiver seus próprios filhos. À noite, não acontece muita coisa, não há materiais impressos no hotel e tudo é feito pelo aplicativo.
starstarstar Grzegorz Dufajn
In a great location with private beach. An adult only hotel. our room was a bungalow with shared pool. The pool isn't heated, but when it's hot it's just the right temperature to dive in and cool off. The room was nice and cleaned daily. Has a nice shower and bathroom area. The restaurant is what you would expect for a buffet breakfast and I couldn't fault it in anyway. The other restaurants were nice and the one has a fire pit to chill out round after dinner with a drink. The hotel staff were very helpful and on arrival the security guard called up to reception who then greeted us once we drove to the main reception area. He took our bags and escorted us to the desk, he then went and parked our car, came back and took us to our room. Absolutely spot on service. On check out we were given a 2hr extension and also allowed to shower and change in the spa. Em uma ótima localização com praia particular. Um hotel só para adultos. nosso quarto era um bangalô com piscina compartilhada. A piscina não é aquecida, mas quando está quente é a temperatura certa para mergulhar e se refrescar. O quarto era agradável e limpo diariamente. Tem um bom chuveiro e área de banho. O restaurante é o que você esperaria para um buffet de café-da-manhã e eu não poderia culpá-lo de qualquer maneira. Os outros restaurantes eram bons e um tem uma fogueira para relaxar após o jantar com uma bebida. Os funcionários do hotel foram muito prestativos e, à chegada, o guarda de segurança ligou para a recepção, que nos cumprimentou uma vez que dirigimos para a área principal da recepção. Ele pegou nossas malas e nos escoltou até a mesa, ele então foi e estacionou nosso carro, voltou e nos levou para o nosso quarto. Absolutamente local no serviço. No check-out nos foi dada uma extensão de 2 horas e também autorizados a tomar banho e mudar no spa.
starstarstarstarstar Ross Pickett (Ross)
In a great location with private beach. An adult only hotel. our room was a bungalow with shared pool. The pool isn't heated, but when it's hot it's just the right temperature to dive in and cool off. The room was nice and cleaned daily. Has a nice shower and bathroom area. The restaurant is what you would expect for a buffet breakfast and I couldn't fault it in anyway. The other restaurants were nice and the one has a fire pit to chill out round after dinner with a drink. The hotel staff were very helpful and on arrival the security guard called up to reception who then greeted us once we drove to the main reception area. He took our bags and escorted us to the desk, he then went and parked our car, came back and took us to our room. Absolutely spot on service. On check out we were given a 2hr extension and also allowed to shower and change in the spa. En una excelente ubicación con playa privada. Un hotel solo para adultos. nuestra habitación era un bungalow con piscina compartida. La piscina no está climatizada, pero cuando hace calor tiene la temperatura adecuada para sumergirse y refrescarse. La habitación era bonita y la limpiaban a diario. Tiene una bonita zona de ducha y baño. El restaurante es lo que esperarías de un desayuno buffet y no me puedo quejar de todos modos. Los otros restaurantes eran agradables y el que tiene una hoguera para relajarse después de la cena con una bebida. El personal del hotel fue muy servicial y, al llegar, el guardia de seguridad llamó a la recepción, quien luego nos saludó una vez que condujimos hasta el área de recepción principal. Tomó nuestras maletas y nos acompañó al escritorio, luego fue y estacionó nuestro auto, regresó y nos llevó a nuestra habitación. Absolutamente perfecto en el servicio. A la salida nos dieron una extensión de 2 horas y también nos permitieron ducharnos y cambiarnos en el spa.
starstarstarstarstar Ross Pickett (Ross)
In a great location with private beach. An adult only hotel. our room was a bungalow with shared pool. The pool isn't heated, but when it's hot it's just the right temperature to dive in and cool off. The room was nice and cleaned daily. Has a nice shower and bathroom area. The restaurant is what you would expect for a buffet breakfast and I couldn't fault it in anyway. The other restaurants were nice and the one has a fire pit to chill out round after dinner with a drink. The hotel staff were very helpful and on arrival the security guard called up to reception who then greeted us once we drove to the main reception area. He took our bags and escorted us to the desk, he then went and parked our car, came back and took us to our room. Absolutely spot on service. On check out we were given a 2hr extension and also allowed to shower and change in the spa.
starstarstarstarstar Ross Pickett (Ross)
Beautiful site with spacious rooms. Buildings are well kept and clean mixing traditional and modern. Friendly and helpful staff. A special shout-out to Doksa in the main restaurant and Eleni in the Lobby Bar who were both genuinely kind and caring. During my stay I slipped and injured myself, requiring 4 stitches. Both asked multiple times during our stay and made me feel less self-conscious about the bandage I had to wear. Overall the staff were lovely about the whole situation. Belo local com quartos espaçosos. Os edifícios são bem conservados e limpos, misturando o tradicional e o moderno. Funcionários simpáticos e prestativos. Uma mensagem especial para Doksa no restaurante principal e Eleni no Lobby Bar, que foram genuinamente gentis e atenciosos. Durante a minha estadia escorreguei e me machuquei, precisando de 4 pontos. Ambos perguntaram várias vezes durante a nossa estadia e me fizeram sentir menos autoconsciente sobre o curativo que eu tinha que usar. Em geral, a equipe foi adorável sobre toda a situação.
starstarstarstar M Curzey
Mi estancia duró 6 magníficos días y lo disfruté desde el primer minuto.Es un resort con mucho personal en relación a los clientes que tiene, lo que ayuda a prestar un servicio excelente.
starstarstarstarstar Gus Traver
Beautiful site with spacious rooms. Buildings are well kept and clean mixing traditional and modern.
Friendly and helpful staff. A special shout-out to Doksa in the main restaurant and Eleni in the Lobby Bar who were both genuinely kind and caring. During my stay I slipped and injured myself, requiring 4 stitches. Both asked multiple times during our stay and made me feel less self-conscious about the bandage I had to wear. Overall the staff were lovely about the whole situation.
starstarstarstar M Curzey
Dear Manager. Thank you very much for the detailed constructive message. Unfortunately, I remain of my opinion. That the guests share their opinion, find the cooking and their services extremely good, corresponds only to a bad taste and no knowledge of better hotels. On the positive side, however, I would like to say that the porter and the room attendants were nice. The rest of the staff has no knowledge of professional work. Spa calls 3 times a day to market the products, when you call the reception, they have no idea, send you back to the room, do not call again, or immediately deny the request. You have to pay for additional beds? Maybe the service you offer is not for other people. Unfortunately not for us. Thank you and goodbye Caro gerente. Muito obrigado pela mensagem construtiva detalhada. Infelizmente, mantenho minha opinião. Que os hóspedes partilhem a sua opinião, achem a cozinha e os seus serviços extremamente bons, corresponde apenas ao mau gosto e ao desconhecimento de melhores hotéis. Do lado positivo, no entanto, gostaria de dizer que o porteiro e os atendentes de quarto foram bons. O restante da equipe não tem conhecimento do trabalho profissional. Spa liga 3 vezes ao dia para comercializar os produtos, quando você liga para a recepção, eles não fazem ideia, mandam você de volta para o quarto, não ligam novamente, ou negam imediatamente o pedido. Você tem que pagar por camas adicionais? Talvez o serviço que você oferece não seja para outras pessoas. Infelizmente não para nós. Obrigado e adeus
star Churdowntown
Just returned from 11 nights at this beautiful hotel. This is the only hotel we have been back to because we know we are guaranteed quality in all areas. This was our 3rd visit. Everyone is entitled to their opinion and this is mine. I’m a vegetarian and I had plenty of options and the food was fantastic. Compliments to the chef. The staff are polite, friendly and welcoming. The hotel is clean, beautiful with great facilities. Yes there are some things that are not included in the all inclusive but overall there is so much choice with the all inclusive you won’t have any problems. Zia who works in the beach bar I recognised from our last visit 4 years ago and she was still smiling and friendly. One night I really fancied pizza and was looking at the options but their was not veggie that night but the lovely gentleman made a fresh vegetarian pizza and I chose all the toppings. They are very accommodating. Constructive feedback is always good to help understand your customers needs but the last review is just plain rude and not true. Thank you to all the staff and keep smiling 🙂 A apenas devolvido de 11 noites neste lindo hotel. Este é o único hotel ao qual voltámos porque sabemos que temos garantia de qualidade em todas as áreas. Esta foi a nossa 3ª visita. Cada um tem direito à sua opinião e esta é a minha. Eu sou vegetariano e tinha muitas opções e a comida era fantástica. Elogios ao chef. Os funcionários são educados, simpáticos e acolhedores. O hotel é limpo, bonito, com ótimas instalações. Sim, há algumas coisas que não estão incluídas no tudo incluído, mas no geral há tantas opções com o tudo incluído que você não terá problemas. Zia, que trabalha no bar da praia, reconheci em nossa última visita há 4 anos e ela ainda estava sorridente e amigável. Uma noite eu realmente gostava de pizza e estava olhando para as opções, mas não era vegetariana naquela noite, mas o adorável cavalheiro fez uma pizza vegetariana fresca e eu escolhi todas as coberturas. Eles são muito solícitos. O feedback construtivo é sempre bom para ajudar a entender as necessidades de seus clientes, mas a última avaliação é simplesmente rude e não é verdadeira. Obrigado a todos os funcionários e continuem sorrindo 🙂
starstarstarstarstar Stephanie Kent
Just returned from 11 nights at this beautiful hotel. This is the only hotel we have been back to because we know we are guaranteed quality in all areas. This was our 3rd visit. Everyone is entitled to their opinion and this is mine. I’m a vegetarian and I had plenty of options and the food was fantastic. Compliments to the chef. The staff are polite, friendly and welcoming. The hotel is clean, beautiful with great facilities. Yes there are some things that are not included in the all inclusive but overall there is so much choice with the all inclusive you won’t have any problems. Zia who works in the beach bar I recognised from our last visit 4 years ago and she was still smiling and friendly. One night I really fancied pizza and was looking at the options but their was not veggie that night but the lovely gentleman made a fresh vegetarian pizza and I chose all the toppings. They are very accommodating. Constructive feedback is always good to help understand your customers needs but the last review is just plain rude and not true. Thank you to all the staff and keep smiling 🙂 Acabo de regresar de 11 noches en este hermoso hotel. Este es el único hotel al que hemos vuelto porque sabemos que tenemos garantía de calidad en todas las áreas. Esta fue nuestra tercera visita. Cada uno tiene derecho a su opinión y esta es la mía. Soy vegetariano y tenía muchas opciones y la comida era fantástica. Felicitaciones al chef. El personal es educado, amable y acogedor. El hotel es limpio, hermoso, con excelentes instalaciones. Sí, hay algunas cosas que no están incluidas en el todo incluido, pero en general hay tantas opciones con el todo incluido que no tendrás ningún problema. Zia, que trabaja en el bar de la playa, la reconocí de nuestra última visita hace 4 años y todavía estaba sonriente y amigable. Una noche me gustó mucho la pizza y estaba mirando las opciones, pero esa noche no había vegetariano, pero el encantador caballero hizo una pizza vegetariana fresca y elegí todos los ingredientes. Son muy complacientes. Los comentarios constructivos siempre son buenos para ayudar a comprender las necesidades de sus clientes, pero la última revisión es simplemente grosera y no es cierta. Gracias a todo el personal y sigan sonriendo 🙂
starstarstarstarstar Stephanie Kent
Can’t relate to the negative comments here! I’ve been to this Hotel in 2020 and 3 weeks ago. One of my favorite hotels ever in Greece, the staff is absolutely amazing - super friendly & loving. The level of food is from another planet and the activities are fun too. I recommend eating at every Restaurant once if you don’t want to miss out!!! I would come here every year if i could😍😍
starstarstarstarstar Lara Guever
Beautiful hotel area, we had a room in the first row with a sea view. The food (buffet) was varied every day and we personally found it excellent tasted. The staff always tried very hard and was extremely friendly. Only the drinks are too expensive (without all inclusive) and the bathroom was a little "small".Having a rental car is an advantage, this can also be booked locally at the hotel. Elounda and Agios Nikolaos are also easily accessible by taxi (~15€ / ride)If it were possible, we would give 4.5 stars.
starstarstarstar Markus Wenger
Just returned from 11 nights at this beautiful hotel. This is the only hotel we have been back to because we know we are guaranteed quality in all areas. This was our 3rd visit. Everyone is entitled to their opinion and this is mine. I’m a vegetarian and I had plenty of options and the food was fantastic. Compliments to the chef. The staff are polite, friendly and welcoming. The hotel is clean, beautiful with great facilities. Yes there are some things that are not included in the all inclusive but overall there is so much choice with the all inclusive you won’t have any problems. Zia who works in the beach bar I recognised from our last visit 4 years ago and she was still smiling and friendly. One night I really fancied pizza and was looking at the options but their was not veggie that night but the lovely gentleman made a fresh vegetarian pizza and I chose all the toppings. They are very accommodating. Constructive feedback is always good to help understand your customers needs but the last review is just plain rude and not true. Thank you to all the staff and keep smiling 🙂
starstarstarstarstar Stephanie Kent
Dear Manager. Thank you very much for the detailed constructive message. Unfortunately, I remain of my opinion. That the guests share their opinion, find the cooking and their services extremely good, corresponds only to a bad taste and no knowledge of better hotels. On the positive side, however, I would like to say that the porter and the room attendants were nice. The rest of the staff has no knowledge of professional work. Spa calls 3 times a day to market the products, when you call the reception, they have no idea, send you back to the room, do not call again, or immediately deny the request. You have to pay for additional beds? Maybe the service you offer is not for other people. Unfortunately not for us. Thank you and goodbye
star churdowntown
Bom hotel, mas grande. A recepção foi maravilhosa, pegamos um copo de espumante e depois fomos transportados para o nosso quarto com nossa bagagem em um carrinho de golfe. Quarto era muito espaçoso e arrumado. Grande terraço agradável. A comida no restaurante principal é em estilo buffet, mas muito saborosa e variada. Serviço e pessoal é profissional e muito educado, grande diferença com um hotel de classe baixa. Desvantagem, os preços das bebidas são muito caros (tivemos meia pensão). O quarto tinha alguns defeitos que relatamos, enquanto a equipe de manutenção deveria relatar isso de forma proativa. Foi resolvido no mesmo dia. Uma desvantagem é que muitos hóspedes "reservam" suas espreguiçadeiras à beira da piscina para o dia inteiro. Este fenômeno está em toda parte, mas você não espera isso em um hotel 5 estrelas. Deve ser supervisionado. Não há ônibus de e para Elounda e Agios Nikolaos. Isso seria um serviço extra. Hotel está longe de ambos os lugares a pé. Durante o nosso período de férias alugamos sempre um carro com saída do aeroporto, pelo que a distância não foi um problema para nós. Às vezes, algumas pessoas ofereciam carona porque íamos para Elounda de qualquer maneira. Em suma, o hotel é altamente recomendado, mas longe da movimentada Elounda a pé.
starstarstarstar Anne-Marie D (AMD)
accueil bien, parlant le Français et bonnes explications avec une coupe de champagne, par contre pour un 5 étoiles a vous de monter vos valises à l'accueil. chambre disponible uniquement à 15h donc un peu long après le voyage, chambre correct mais 1 seul lavabo, ménage laisse à désirer j 'ai un papier sous la table de nuit qui est resté 3 jours et au final c'est moi qui l'ai ramassé. Et très vite fait!!! Repas excellent dommage manque de spécialités grecques. Soirée grecque le jeudi soir bien mais réservé tôt sinon pas de place, pareil pour soirée barbecue impossible de réservé, bien dommage !!!! pareil pour les transats après 10h pas une place et soit disant interdit de réservé mais tout le monde réserve ca c'est le plus nul !!!! personnel top, loin de tout prévoir taxi...
starstarstarstar Sonia Gautherat
Lovely place. Need to be confident with steep stone stairs, there's lots of them. Lovely staff really helpful, some still training, well they have to. Bar not really to my liking, atmosphere of the moon! Pool x3 ??? Main pool small and other 2 dip pools. There is a small indoor one in the Spa. Food excellent and great staff, again. Taxis to town €10 Inc tip. But a small cost curtesy bus would be nice. All in all there are areas that could be better and smartened up but with so long closed it was fine. Would we go again? No My wife fell on the steps and sports a black eye, broken glasses etc. Lindo lugar. Precisa estar confiante com escadas de pedra íngremes, há muitas delas. Adorável equipe realmente útil, alguns ainda treinando, bem, eles precisam. Bar não é do meu agrado, atmosfera da lua! Piscina x3 ??? Piscina principal pequena e outras 2 piscinas de mergulho. Há um pequeno interior no Spa. Comida excelente e excelente equipe, novamente. Táxis para a cidade gorjeta de € 10 Inc. Mas um ônibus de cortesia de baixo custo seria bom. Em suma, existem áreas que poderiam ser melhores e mais inteligentes, mas com tanto tempo fechadas, tudo bem. Nós iríamos novamente? Não Minha esposa caiu nos degraus e ostenta um olho roxo, óculos quebrados etc.
starstarstarstar David Fish
Lovely place. Need to be confident with steep stone stairs, there's lots of them. Lovely staff really helpful, some still training, well they have to. Bar not really to my liking, atmosphere of the moon! Pool x3 ??? Main pool small and other 2 dip pools. There is a small indoor one in the Spa. Food excellent and great staff, again. Taxis to town €10 Inc tip. But a small cost curtesy bus would be nice. All in all there are areas that could be better and smartened up but with so long closed it was fine. Would we go again? No My wife fell on the steps and sports a black eye, broken glasses etc. Lugar agradable. Necesito tener confianza con las empinadas escaleras de piedra, hay muchas. El encantador personal es realmente servicial, algunos todavía están entrenando, bueno, tienen que hacerlo. ¡La barra no es realmente de mi agrado, la atmósfera de la luna! piscina x3 ??? Piscina principal pequeña y otras 2 piscinas de inmersión. Hay uno pequeño interior en el Spa. comida excelente y un gran personal, de nuevo. Taxis al pueblo 10€ Inc. propina. Pero un autobús de cortesía de bajo costo estaría bien. En general, hay áreas que podrían mejorarse y mejorarse, pero con tanto tiempo cerrado estuvo bien. ¿Iríamos de nuevo? No Mi esposa se cayó en los escalones y luce un ojo morado, anteojos rotos, etc.
starstarstarstar David Fish
Bonito hotel, pero grande. La recepción fue maravillosa, nos dieron una copa de champán y luego nos transportaron a nuestra habitación con nuestro equipaje en un carrito de golf. La habitación era muy espaciosa y ordenada. Bonita terraza grande. La comida en el restaurante principal es tipo buffet, pero muy sabrosa y variada. El servicio y el personal es profesional y muy educado, gran diferencia con un hotel de clase inferior. Desventaja, los precios de las bebidas son muy caros (Teníamos media pensión). La habitación tenía algunos defectos que informamos, mientras que el personal de mantenimiento debería informar esto de manera proactiva. Se resolvió el mismo día. Una desventaja es que muchos huéspedes "reservan" sus tumbonas junto a la piscina para todo el día. Este fenómeno está en todas partes pero no lo esperas en un hotel de 5 estrellas. Debe ser supervisado. No hay servicio de autobús desde y hacia Elounda y Agios Nikolaos. Eso sería un servicio extra. El hotel está lejos de ambos lugares a pie. Durante nuestro periodo de vacaciones siempre alquilamos un coche con salida desde el aeropuerto, por lo que la distancia no fue un problema para nosotros. A veces, algunas personas se ofrecieron a llevarnos porque íbamos a Elounda de todos modos. En definitiva, el hotel es muy recomendable, pero lejos de la bulliciosa Elounda a pie.
starstarstarstar Anne-Marie D (AMD)
accueil bien, parlant le Français et bonnes explications avec une coupe de champagne, par contre pour un 5 étoiles a vous de monter vos valises à l'accueil. chambre disponible uniquement à 15h donc un peu long après le voyage, chambre correct mais 1 seul lavabo, ménage laisse à désirer j 'ai un papier sous la table de nuit qui est resté 3 jours et au final c'est moi qui l'ai ramassé. Et très vite fait!!! Repas excellent dommage manque de spécialités grecques. Soirée grecque le jeudi soir bien mais réservé tôt sinon pas de place, pareil pour soirée barbecue impossible de réservé, bien dommage !!!! pareil pour les transats après 10h pas une place et soit disant interdit de réservé mais tout le monde réserve ca c'est le plus nul !!!! personnel top, loin de tout prévoir taxi...
starstarstarstar Sonia Gautherat
Family holiday with 4 year old. 7 nights, spent most of it in the activity pool! Lovely views, lovely staff, TUI staff were good, left you alone to enjoy your holiday. Only downside was the selection of fresh fruit at meal times, always the same at each meal all week. Splash pool extremely slippery (slipped & injured my back on first entry so be careful!)
starstarstarstar Adam Roberts
Lovely place. Need to be confident with steep stone stairs, there's lots of them.
Lovely staff really helpful, some still training, well they have to.
Bar not really to my liking, atmosphere of the moon!
Pool x3 ??? Main pool small and other 2 dip pools. There is a small indoor one in the Spa.
Food excellent and great staff, again.
Taxis to town €10 Inc tip. But a small cost curtesy bus would be nice.
All in all there are areas that could be better and smartened up but with so long closed it was fine.
Would we go again? No
My wife fell on the steps and sports a black eye, broken glasses etc.
starstarstarstar David Fish
Paradisíaco, tranquilo, servicio, resort construido como imitando un pueblo de casas con callejones y pasajes. Original
starstarstarstarstar Marcos Garcia
Un hotel maravilloso 5 estrellas auténtico, donde nos han tratado de lujo. El staff del hotel son encantadores y amables lo que se agradece muchísimo. Fuimos en abril, y el tiempo era como en verano en nuestra tierra(somos del norte de España), nos bañamos en el mar y las piscinas. EL sitio es maravilloso, hay dos pueblecitos al lado donde puedes ir a cenar o pasear si quieres, pero si te quieres quedar descansando de relax sin salir el hotel tiene de todo. Música en directo en las cenas, y muchas mas cosas.... Hay actividades si quieres participar o si quieres relajarte encontrarás el silencio y el descanso. Habitaciones fabulosas, si podéis coged un bungalow con vistas al mar. Tuvieron el detalle de traerme una tarta de trufa por mi cumpleaños que fue en uno de los dias de mi estancia. En resumen , un 10 sobre 10. Nos fuimos encantados...La cama XXL en la que descansamos profundamente. No olvidaremos nuestra estancia en este lugar maravilloso
starstarstarstarstar Eva K
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