The manager or concierge couldn't of been nicer!! So professional, & friendly. The room was lovely. The bed....heaven! The dinner...organised Chaos! I understand that due to Covid, room service is only available & they are doing their best, but to place your dinner order @ 16u for 19u45, with wines & aperitiven, and to get the starters cold, the drinks served after the starters, the mains delivered (only to be taken back 5 mins later as they were the wrong room), etc....it was unorganised to say the least. Despite private messaging the hotel prior to arrival, we were not informed that breakfast would be a continental in a box. We were ok with that due to restrictions, again, but were told it would be waiting outside our door in the morning....not the case. Had to queue at reception for over 20mins to get it. I don't understand the miscommunication? I'm sure this hotel is outstanding when allowed to function normally, and I WILL RETURN, but if you stay open during these times then a little more attention to detail is needed.
starstarstar Mollys Irish Pub
The manager or concierge couldn't of been nicer!! So professional, & friendly. The room was lovely. The bed....heaven! The dinner...organised Chaos! I understand that due to Covid, room service is only available & they are doing their best, but to place your dinner order @ 16u for 19u45, with wines & aperitiven, and to get the starters cold, the drinks served after the starters, the mains delivered (only to be taken back 5 mins later as they were the wrong room), etc....it was unorganised to say the least. Despite private messaging the hotel prior to arrival, we were not informed that breakfast would be a continental in a box. We were ok with that due to restrictions, again, but were told it would be waiting outside our door in the morning....not the case. Had to queue at reception for over 20mins to get it. I don't understand the miscommunication? I'm sure this hotel is outstanding when allowed to function normally, and I WILL RETURN, but if you stay open during these times then a little more attention to detail is needed.
starstarstar Mollys Irish Pub
The manager or concierge couldn't of been nicer!! So professional, & friendly. The room was lovely. The bed....heaven! The dinner...organised Chaos! I understand that due to Covid, room service is only available & they are doing their best, but to place your dinner order @ 16u for 19u45, with wines & aperitiven, and to get the starters cold, the drinks served after the starters, the mains delivered (only to be taken back 5 mins later as they were the wrong room), etc....it was unorganised to say the least. Despite private messaging the hotel prior to arrival, we were not informed that breakfast would be a continental in a box. We were ok with that due to restrictions, again, but were told it would be waiting outside our door in the morning....not the case. Had to queue at reception for over 20mins to get it. I don't understand the miscommunication? I'm sure this hotel is outstanding when allowed to function normally, and I WILL RETURN, but if you stay open during these times then a little more attention to detail is needed.
starstarstar Mollys Irish Pub
Een warm ontvangst aan de receptie, en een duidelijke uitleg over de ontbijt en diner-service, complimenten voor de vriendelijkheid aan de receptie. Een geweldige kamer, met zicht op het zwemdok en fontein.Wat een service EN kwaliteit in tijden van Corona. Eten en drinken in roomservice concept, en er ontbreekt werkelijk niets.In afspraak heerlijk dineren op de kamer alsof men in het restaurant zit, bespreek de tijd voor het volgende gerecht en men is er. Niets dan een goed woord.Heerlijke gerechten en mooi opgemaakt, dus zeker ook complimenten aan de chef.Het ontbijt ook heerlijk in stijl op de kamer genoten, en ruim voorzien.
starstarstarstarstar Dick van Gerwen
Een warm ontvangst aan de receptie, en een duidelijke uitleg over de ontbijt en diner-service, complimenten voor de vriendelijkheid aan de receptie. Een geweldige kamer, met zicht op het zwemdok en fontein.Wat een service EN kwaliteit in tijden van Corona. Eten en drinken in roomservice concept, en er ontbreekt werkelijk niets.In afspraak heerlijk dineren op de kamer alsof men in het restaurant zit, bespreek de tijd voor het volgende gerecht en men is er. Niets dan een goed woord.Heerlijke gerechten en mooi opgemaakt, dus zeker ook complimenten aan de chef.Het ontbijt ook heerlijk in stijl op de kamer genoten, en ruim voorzien.
starstarstarstarstar Dick van Gerwen
Bom quarto decente, colchão muito macio para mim pessoalmente
starstarstarstar Walter Vanbilsen
Mooie degelijke kamer,te zachte matras voor mij persoonlijk
starstarstarstar Walter Vanbilsen
It's a tough period, the hotel was on skeleton staff, restos closed, yet the hotel stuff did their best to make the stay the best these times could allow.
Bfast was as delicious as in all the Van der Valks.
The hotel is new, modern and very stylish. The bathroom is great. The rooms were well sized, although I think we've had larger rooms in other Van der Valks.
Finally, we could also install disney+ and our son appreciated.
starstarstarstarstar Godfrey Galea
Lindo e lindo hotel com lindos quartos amplos e modernos, café da manhã e restaurante excelente assim como o serviço. Recomendado...
starstarstarstar Boudewijn De Nys
Zeer mooi hotel gerestaureerd met het behoud van de mooi authentieke oude elementen. Lekker Diner en ontbijt, vriendelijke bediening
starstarstarstarstar Nicole Marien
Muy buen hotel restaurado con la preservación de los hermosos elementos auténticos antiguos. Buena cena y desayuno, servicio amable.
starstarstarstarstar Nicole Marien
Hermoso y hermoso hotel con hermosas habitaciones amplias y modernas, excelente desayuno y restaurante, así como el servicio. Recomendado...
starstarstarstar Boudewijn De Nys
Amazing hotel! Wonderful room, super breakfast and people friendly and very professional!!
starstarstarstarstar Davide Guidetti
Parece não ser um hotel ruim em um local tranquilo e agradável, não muito longe do centro da cidade, mas não estou satisfeito. Os quartos são espaçosos, o chuveiro é bom, a água lá vai imediatamente para a canalização, bom ar-condicionado. Mas. O serviço não é eficaz. Fiz um telefonema na recepção e pedi ferro de passar - responderam que me trarão em 5 min. Esperei 25 minutos e finalmente fui para a festa de casamento de minhas amigas em um vestido sem passar. Colchões são macios demais para adormecer. São 2 camadas de colchões e quando removi a camada superior descobri uma grande mancha marrom seca ... Espero que seja só café ... Que serviço de limpeza legal. A capa do colchão é removível e própria para lavar, mas quem se importa aí ...Café da manhã. 18 euros por pessoa. Eles servem salmão, patê, carpaccio com nozes, tipos caros de queijo e até macarons ... Sim, todo esse pessoal luxuoso pode valer o dinheiro pago ... Mas. Você realmente precisa de tudo isso para o seu café da manhã? Há um McDonalds a 50 metros do hotel, aconselho tomar café da manhã lá, é pelo menos 2 vezes mais barato. Nós tínhamos um quarto com janelas não indo para o pátio (que os quartos são com varanda). E tínhamos apenas uma janela muito pequena, que era impossível abrir. Sim, o sistema de ar condicionado funcionou muito bem, mas mesmo assim, prefiro morar com as janelas abertas.Portanto, pense duas vezes antes de fazer a reserva.
starstar Dasha P.
Sentimentos confusos para a nossa estadia.Estacionar em frente à porta, dizem ... Levei 15 minutos para encontrar uma vaga (estacionar pela manhã).Chegamos então na recepção onde tivemos que esperar 5-10 minutos para que alguém chegasse. Eles compensaram isso com uma bebida grátis para o nosso aniversário de casamento e um quarto muito bem cuidado e bonito. O café da manhã era muito bom e saboroso (especialmente os macarons), mas o serviço rude foi muito desagradável. Nós só podíamos tomar café da manhã às 10 da manhã porque estava muito ocupado. Chegamos e recebemos ordens para desinfetar as mãos e esperar à parte, de uma forma muito grosseira. Demorou 15min antes de nos sentarmos à nossa mesa e o pequeno-almoço fechou às 10:30, que era muito perto. Com as medidas corona, tínhamos que usar uma colher limpa a cada vez para colher, bom, mas difícil se não houver nenhuma. Quando pedi copos limpos, tive de ir pedir um para mim no bar.No geral, um bom hotel, mas o serviço poderia usar um upgrade.
starstarstar Rob Loots
Parece que no es un mal hotel en un lugar agradable y tranquilo no muy lejos del centro de la ciudad, pero no estoy satisfecho. Las habitaciones son espaciosas, la ducha es buena, el agua entra inmediatamente en canalización, buen aire acondicionado. Pero. El servicio no es efectivo. Hice una llamada telefónica a la recepción y pedí plancha, me respondieron que me la traerían en 5 min. Esperé 25 minutos y finalmente fui a la fiesta de bodas de mis amigos con un vestido sin planchar. Los colchones son demasiado blandos para conciliar el sueño. Hay 2 capas de colchones y cuando quité la capa superior descubrí una gran mancha marrón seca en ella ... Espero que sea solo café ... Qué buen servicio de limpieza hay. La funda del colchón es desenfundable y apta para el lavado, pero a quién le importa ...Desayuno: 18 euros por persona. Sirven salmón, paté, carpaccio con nueces, quesos caros e incluso macarrones ... Sí, todo este personal de lujo puede valer la pena el dinero pagado ... Pero. ¿Realmente necesitas todo esto para tu desayuno? Hay un McDonalds a 50 metros del hotel, aconsejaría desayunar allí, es al menos 2 veces más barato. Teníamos una habitación con ventanas que no daban al patio (que las habitaciones tienen balcones). Y teníamos una ventana muy pequeña, que era imposible de abrir. Sí, el sistema de aire acondicionado funcionó muy bien, pero aún así, prefiero vivir con las ventanas abiertas.Entonces, piénselo dos veces antes de reservar allí.
starstar Dasha P.
Sentimientos encontrados por nuestra estancia.Estacionar frente a la puerta dicen ... Me tomó 15 minutos encontrar una plaza de aparcamiento (para estacionar por la mañana).Luego llegamos a la recepción donde tuvimos que esperar 5-10 minutos para que llegara alguien. Lo compensaron con una bebida gratis para nuestro aniversario de boda y una habitación hermosa y muy bien cuidada. El desayuno era muy bueno y sabroso (especialmente los macarons) pero el servicio grosero fue muy desagradable. Solo se nos permitió desayunar a las 10 de la mañana porque estaba muy ocupado. Llegamos y nos ordenaron desinfectarnos las manos y esperar a un lado, de una manera muy grosera. Pasaron 15 minutos antes de que nos sentamos en nuestra mesa y el desayuno cerrara a las 10:30 am, que estaba muy cerca. Con las medidas de corona tuvimos que usar una cuchara limpia cada vez para recoger, bueno pero difícil si no hay ninguno. Cuando pedí vasos limpios, tuve que ir a pedir uno yo mismo al bar.En general, es un hotel agradable, pero el servicio podría mejorar.
starstarstar Rob Loots
Only visited the restaurant. Terrace has a great location. Food was very nice.
starstarstarstar Yannick Waumans
Hotel and Staff were great. But when trying to make a party During Corona it should be organised much better as the restrictions put in place by the organising company were way too much and guests were treated like festival ravers and not like hotel guests were privacy was not respected and weird characters with no credentials knocking on my room door at 4:30 am while sleeping accusing me of doing drugs and stop it out of no where. So was a good concept but very poorly executed
Thanks to Elke our floor host for being very hospitable and for the reception team.
starstarstar I R
It seems to be not bad hotel in a nice quiet spot not far from the city center, but I am not satisfied. Rooms are spacy, shower is good, water there immediately goes into canalisation, good airconditioner. But.
Service is not effective. I made a phone call the reception and asked for iron - they answered that they will bring it to me in 5 min. I waited 25 min and eventually went to the wedding party of my friends in unironed dress.
Matresses are toooo soft to fall asleep. There are 2 layers of mattresses and when I removed the upper layer I discovered a big dry brown spot on it... Hope it is just coffee... What a nice cleaning service is there. The cover of mattress is removable and suitable for washing, but who cares there...
Breakfast.18 euro per person. They serve salmon, pate, carpaccio with nuts, expensive sorts of cheese and even macaroons... Yes, all this luxury staff may be worth the money paid... But. Do you really need all of this for your breakfast?
There is a McDonalds 50 meters away from the hotel, I would advise to have breakfast there, it is at least 2 times cheaper.
We had a room with windows going not to the patio (that rooms are with balconies). And we had just a very small window, which was impossible to open. Yes, air conditioning system worked very good, but still, I prefer to live with windows opened.
So, think twice before booking there.
starstar Dasha P.
Visitamos muitos falcões van der, agora este na bela Mechelen. a localização é perfeita, a uma curta caminhada do centro antigo. edifício remodelado muito agradável. simpática, (apenas nenhum serviço no lobby) quarto limpo e agradável, tudo parece novo. vista de nosso quarto superior era uma fábrica de cimento, mas a razão para apenas 3 estrelas é que não havia água quente pela manhã! Nunca experimentei isso em 30 anos de estadias em hotéis 🤨 foi consertado novamente (temporariamente?) Depois do nosso café da manhã, mas a temperatura simplesmente baixou.o restaurante estava um pouco acima do nosso orçamento, em média 18 euros de entrada, e a partir de 10 euros de prato principal, 5 euros em copo de vinho tinto.o estacionamento custa 5 euros por dia (durante a semana)
starstarstar Marcel GTA
Visitamos muchos van der falcons, ahora este en la hermosa Malinas. La ubicación es perfecta, a poca distancia del casco antiguo. Muy lindo edificio rehabilitado. personal amable, (solo no hay servicio en el vestíbulo) habitación limpia y bonita, todo se siente nuevo. La vista desde nuestra habitación superior era una fábrica de cemento, pero la razón de solo 3 estrellas es que no había agua caliente por la mañana. Nunca había experimentado eso en 30 años de estadías en hoteles 🤨 lo arreglaron nuevamente (¿temporalmente?) Después de nuestro desayuno, pero la temperatura simplemente bajó.el restaurante estaba ligeramente por encima de nuestro presupuesto, en promedio 18 euros entrante, y desde 10 euros plato principal, 5 euros copa de vino tinto.el aparcamiento cuesta 5 euros por día (entre semana)
starstarstar Marcel GTA
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