É ok para o preço, está em uma localização ok perto de lojas de compras. Mas pelo preço que você não pode superar.
starstarstar Antonio Baxter
Nós fomos para cá porque nossa energia estava cortada há dias. Às 14h, alguém tocava música alta com a base bem alta. Alguém na sala acima estava movendo os móveis por cerca de quinze minutos. A música no quarto ao lado continuou até que saímos para jantar e sair um pouco. Voltamos e houve uma festa na porta ao lado. Meu marido finalmente ligou para a recepção às 20h porque estava piorando. A recepção subiu e os verificou e perguntou se eles estavam bem porque havia uma reclamação de ruído. Depois que o agente da recepção saiu, alguém daquela sala bateu no nosso lado da parede e disse: “Ei! Acabei de sair da prisão, não tenho medo de voltar. " Embora provavelmente fosse uma ameaça vazia, meu marido e eu saímos porque simplesmente não valia o risco. A pessoa da recepção nos disse que não havia nada que ele pudesse fazer e que não havia salas abertas para entrar.Dois dias depois, o hotel repentinamente nos cobrou um adicional de $ 30,00 sem aviso prévio. Nós ligamos e a pessoa da recepção disse que eles nos citaram muito pouco para o quarto. Não é isso que nosso recibo diz - fomos cotados e pagamos $ 144,90, o que não é exatamente uma taxa de desconto.Isto é ridículo. A cobrança de $ 30 foi a gota d'água. Não deixamos nenhuma bagunça quando saímos, não levamos nem fizemos nada que justificasse a cobrança.Para ser justo, o quarto estava limpo. Tinha uma geladeira, um pequeno fogão elétrico e muitos armários e gavetas, se você se importa com esse tipo de coisa. Tinha uma pequena área de relevo para cães com sacos de cão. Não havia máquina de gelo na propriedade, nem artigos de toalete / necessidades reais no quarto, exceto por uma barra de sabão, uma pequena garrafa de xampu e dois copos plásticos. Havia uma quitinete, mas nenhum item em estoque, exceto duas bandejas de gelo vazias no freezer e uma pequena tábua de cortar. Era minimalista, mas decente.Eu teria ficado aqui novamente, mas os problemas de ruído, os vizinhos sombrios e o custo extra que não autorizamos são muitos.Mas se você está procurando um lugar para uma festa barulhenta e fazer qualquer outra coisa, este pode ser o seu lugar.**** Atualização em 12/03/21 ******Não concordo absolutamente com sua suposta resolução e não falei diretamente com você. Eu acho seu seguimento um insulto, e meu nome não é Andrew.Estou chateado com a forma como você lidou e respondeu às nossas preocupações. Você precisa impor suas próprias políticas, que força os hóspedes a assinarem, e precisa treinar seus funcionários para lidar com reclamações de ruído sem identificar que houve uma reclamação. Qualquer pessoa com ouvidos podia ouvir a música entrando no corredor.Além disso, você nos cobrou $ 30 extras dois dias depois, alegando que, acidentalmente, cobrou muito pouco dinheiro. Você estava aproveitando as pessoas que escaparam das falhas de eletricidade?Resumindo: fomos forçados a deixar sua propriedade no mesmo dia em que nos registramos, depois que outro hóspede violou suas regras e nos ameaçou. Se seu funcionário tivesse lidado melhor com a situação, isso não teria acontecido. Decidimos voltar para nosso apartamento frio, em vez de apressar nossa própria segurança.
star F B
It's ok for the price, It is in a ok location close to shopping stores. But for the price you can't beat it.
starstarstar Antonio Baxter
We went here because our power had been out for days. At 2pm someone was playing loud music with the base way up. Someone in the room above was moving furniture around for about fifteen minutes. The music in the room next door continued until we left to grab dinner and get out for a bit. We came back and there was a party next door. My husband finally called the front desk at 8pm because it kept getting worse. The front desk went up and checked on them and asked if they were alright because there was a noise complaint. After the front desk agent left, someone from that room pounded on our side of the wall and said, “Hey! I just got outta jail, I’m not afraid to go back.” Although it was probably an empty threat, my husband and I left because it just wasn’t worth the risk. The front desk person told us there was nothing he could do and no open rooms were left to switch into.
It’s two days later and now the hotel has suddenly charged us an additional $30.00 without warning. We called and the front desk person said they quoted us too little for the room. That’s not what our receipt says - we were quoted and paid $144.90, which isn’t exactly a discount rate.
This is ridiculous. The $30 charge was the last straw. We did not leave a mess at all when we left, we did not take anything or do anything to warrant the charge.
To be fair, the room was clean. It had a fridge, small electric stove and plenty of cabinets and drawers, if you care about that sort of thing. It had a small relief area for dogs with dog bags. There was no ice machine on the property, and no real toiletries/necessities in the room except for a bar of soap, a small bottle of shampoo and two plastic cups. There was a kitchenette but no items stocked in it, except two empty ice trays in the freezer and a small cutting board. It was minimalist but decent.
I would’ve stayed here again, but the noise issues, shady neighbors, and extra charge we did not authorize are too much.
But if you’re looking for a place to host a loud party and do whatever else, this may be your place.
****Update on 3/12/21 ******
I absolutely do not agree with your so-called resolution, and I did not speak to you directly. I find your follow up insulting, and my name is not Andrew.
I am upset with how you’ve handled and responded to our concerns. You need to enforce your own policies that you force guests to sign, and you need to train your employees to handle noise complaints without identifying that there was a complaint. Anyone with ears could hear the music walking into the hall.
Also, you charged us an extra $30 two days later on the grounds that you accidentally charged us too little money. Were you taking advantage of people escaping the electricity outages?
Bottom line: We were forced to leave your property the same day we checked in after another guest violated your rules and threatened us. Had your employee handled the situation better, that would not have happened. We decided to return to our cold apartment rather than rush our own safety.
star F B
A partir de agora, estou insatisfeito em ficar neste hotel. Estamos passando por um clima severo e nos sentimos sortudos por podermos reservar um quarto para ficar durante essa terrível tempestade de inverno. São 2h da manhã e os hóspedes que ficam ao lado têm gritado barulhentos e tocando música. Liguei para a recepção duas vezes apenas para a senhora dizer-lhes para manter o volume baixo, mas não para que desligassem o som. Para completar, ela diz a eles "está tudo bem" e eles continuam com a interrupção. Como fiz o check-in, assinei os regulamentos da política e eles também estão no site informando que não é permitido perturbar. Tenho dois animais de estimação e evito que façam barulho em consideração aos outros hóspedes do hotel. Siga sua própria política WoodSpring Suites.
starstar Aida Capistrano
As of now I am dissatisfied in staying at this hotel. We are going through severe weather and we feel lucky to be able to book a room to stay in during this horrible winter storm. It is 2am and the guests staying next door have been rudely loud and playing music. I have called the front desk twice only for the lady to tell them to keep it down but not have them turn the music off. To top it off she tells they “it’s okay” and they continue with the disruption. As I checked in I had signed policy regulations and they are also on the website stating disturbance is not allowed. I have two pets and have kept them from making noise in consideration of the other guests at the hotel. Follow your own policy WoodSpring Suites.
starstar Aida Capistrano
Stayed here during the NASCAR race weekend during October and it really exceeded all expectations. Smack dab in the middle of everything from food, fun things to do, and the airport. The race was postponed 3 days and we couldn't stay all the way until then but we were able to add a night or 2 as we needed with no problem at all. Granted it doesn't take much for a room to make 6 guys from every corner of the country ranging in age from 16 to 30 years happy, but they were very clean, beds were super comfortable and each room has directv. Definitely will stay here again if we decide to come next season and recommend this place to any and everyone who needs a hotel in the DFW area.
starstarstarstarstar David Smith (MoPowahDsmith)
Enjoyed my stay there on my way back to Austin from Colorado. Great area, many places to choose from to go eat out within 8 minutes.
starstarstarstarstar Seiko R
Eu tive uma ótima staycation neste tranquilo hotel de tamanho médio. Sua localização é ótima, porque o seu a se estabeleceu entre 161, 635 e menos de uma milha de ambos os 114, bem como 35. Venha e vá como quiser. Os quartos eram limpos e as comodidades são a par com uma estadia prolongada como o hotel.
starstarstarstarstar Michael Price
Me encanta el personal súper amables
starstarstarstarstar Jess Malnori
I had a great staycation at this quiet mid-sized hotel. Its location is great because your a settled between 161, 635 & less than a mile from both 114 as well as 35. Come and go as you please. Rooms were clean and the amenities are on par with an extended stay like hotel.
starstarstarstarstar Michael Price
El personal es muy amable. Los cuartos tienen lo necesario. Tiene gimnacio y lavanderia. Buena ubicacion, encuentras a minutos restaurantes, supermercados y tiendas para ir de compras. Cercas del aeropuerto y del centro de Dallas.
starstarstarstarstar Liliana E Lozano Martinez
Lugar muy bonito y limpio pero ante de hacer el check out te empiezan a tocar la puerta como alas 9:30 de la mañana para ver si vas a continuar con la noche o vas hacer el check out muy mala experiencia
starstarstar Luis Bueno
Me encanta este hotel y todas las personas que trabajan aquí son muy cordiales se los recomiendo.
starstarstarstarstar David Gomez
Muy buen precio muy comodo
starstarstarstarstar Acmx Rdmt
Accident occurred tonight around 6:30pm. My colleague bumped into the glass door and nose started bleeding. I approached front desk and asked him to ask manager to call me back. At 11pm, manager did not call. I called them, asked the manager Adam if he is aware of the accident. He initially said he was in and out and didn't get the message. Then he said the front desk did tell him, but he only got in 15 minutes ago. And he planned to file an incident report and take care of next day, it seems that's the only thing he cares-filing the report and take care of it in 24 hours to comply with corporate rule. Adam didn't really care and didn't bother to check my colleague situation.Both front desk and manager failed their duty to check on customer, showed gross negligence not to check into it and lied about not getting the request.Front desk laughed when I told him that I almost bumped into it. He said many people did that. When I got serious after my friend got hurt, he told me he is busy with other customers and will report to manager. He said he would post a sign, but he didn't.
star Sean Peng
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