Had some problems with electrisity...but friendly..they have changed our room to a suit!
starstarstarstar pups chow
I stayed at the Chateau Hotel June 9-16 with my wife and two daughters. I wonder how this hotel is still open to the public. The conditions of the hotel and rooms were horrible!!! The air conditioner in the two rooms we stayed were not working properly. We asked new rooms and when changed we had the same problem that was not solved by the hotel administration because I guess they do not have rooms with good air conditioner. The beds were hard, the rooms were humid, the carpet in the hall was dirty and stained, we found a cockroach in our room, and every time we shower the water would run through the wall to the front door, and none of the sliding doors were working properly, so we had to sleep with the sliding doors in our rooms unlocked the whole week. NASTY!!! The only good thing in the hotel was the people who work there who were nice and very professional. It is a pity this hotel has so horrible conditions, because it has very good location and great potential!
star Armando Diaz
Awful! Terrible!
The carpets throughout the entire hotel are disgusting -- more dirty and stained than you can possibly imagine -- probably hasn't been cleaned since the 1970s! It stinks of mold and mildew throughout.
They put me on the 4th floor even though the elevator wouldn't go to the 4th floor -- and there were only 3 or 4 other guests in the whole hotel!!!
I did love my balcony, which had a great view, but the 3 or 4 guests staying in the hotel were forced to leave because of a storm, which created a major flooding issue.
There was NO HOT WATER! Literally had to take freezing cold showers!
I did like some of the staff. The food was pretty terrible, though.
I don't know... it's Cuba, so you expect problems, but this place was just way too dirty and problematic. It's only a 5 minute walk from a really great hotel and a decent one too.
I guess if they replaced all of the nasty carpets, fixed the elevators, and fixed the hot water issues, perhaps it would be worth a stay since it is cheaper than most other hotels...
star Bobby Rice
MOLDY rooms and it rains inside during bad weather, this is not a safe hotel to stay at. No toilet paper available and really bad food. Cannot recommend this to anyone even if you get paid to stay here!
star Karl Eriksson
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