I just returned from a 7 day vacation at Playabachata. I was quite nervous while booking after reading so many negative reviews, but it was cheaper than most other resorts in the DR so I decided to just lower my expectations and just book it. I am so glad that I did, my fiancé and I had a great trip. No wait for the check in, the room was spacious although the furniture was dated and the room smelt a bit musty( we just left balcony door open with the screen and it went away), we never had an issue with AC or hot water both worked the entire time.
The beach was great, you do have to get there early if you want prime loungers/location but we had no problem finding some even in the middle of the afternoon(we just had to drag them to another location) **also please be careful swimming when the red flag is up and it’s really wavy- we had no problems swimming up to our waists but we did watch a man swim out further and get pulled out very far, thankfully the resort crew were able to get to him by kayak and rescue him. The response time was about 5 minutes and they had a doctor there waiting for him which was reassuring to see. The pools were good, but very busy- we waited until later in the afternoon(3-4) to go and they were quiet and enjoyable.
The food was good, not the best but there was always something we enjoyed at the buffet. The guy at the first egg station makes amazing omelettes. I also read in the reviews that was no bacon- but there was bacon for breakfast 4 out of the 7 mornings we were there. The drinks were great, lots of slushie drinks and cocktails to choose from. The coffee in the morning was delightful- they make a great Spanish coffee and the caramel coffee was also really good.
Overall we had a great time and it was a great value for what we paid. I would come back again.
starstarstarstarstar Samantha Thomson
Both myself and my wife enjoyed our stay. Clean rooms with entertainment across the resort. From beach parties to karaoke and live shows put on by entertainers. Food was never and issue with alot of restaurants to choose from. Pools were clean and music everywhere the only complaint was lack of loungers by the pool and ocean. I will definitely return to this resort.
starstarstarstarstar Ken Kimmerly
There are many reasons we would never return … but I will start with the ridiculous way you have to wait every morning to get a dinner reservation at night. Why would you be able to sign up for everything the day you check in? Some people enjoy staying up late and sleeping in on your vacation. Next, the food at the steakhouse was not good. It should be something special. It was just like the buffet food. No wifi in the room. The pool has no stairs for people with disabilities. There should be some cement stairs to enter slowly with a good handle. The selection at dinner was big, but the food in general was not very good.
There were no chairs available by the pool or the beach each day, even when we came out at 8:00 in the morning to find one. Also, the resort kept running out of bath towels for the rooms and poolside towels each day we were there. That is an easy fix to buy more. You should never run out of towels. There were just too many things that weren’t good about this resort. And it is too bad, because we liked the room and we liked the grounds and location. But not worth all the other disappointments.
star LaLa Quemar
The location of the resort was the best part, as well as the facilities around the resort were nicely clean and taken care of (the beach and pool were always nice and clean). Most people around the resort were kind and helpful with the exception of some of the staff having an attitude like you're bothering them.
The fridge in one of our rooms wasn't working when we arrived, took 2 days to have it fixed. After returning to our room after a day at the beach, our shower head was off the wall and even after bringing it to their attention, it never got fixed which made washing hair very difficult. All this is doable, but on our last night there, I was surprised by a cockroach the size of a mouse in the bathroom and when bringing it up to staff the next day it was shrugged off as if no big deal since it's a tropical country and that's what happens there.
The resort itself is beautiful (even if half of it was shut down) but the rooms definitely don't look like the pictures and need improvement.
starstarstar Jon & Jana Whitehead
Make sure to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any stay. They compare thousands of hotel sites and normally will have prices much cheaper than others! Thank me later on! This resort is the best rated in this area. I've been staying here for a very long time. If you choose this place you won't regret it.
staff were very helpful and very friendly. At the bar they always remember who came first and are sure to be fair. The food is amazing and even better on the weekends. I would definitely recommend staying here!
starstarstarstarstar James Bellingham
Stayed here for 2 nights (we were a group of 30 on a family reunion). ROOMS: OK from a distance but the sheets in every room had stains, bathrooms are dirty and old and the rooms themselves are so outdated that you will see people charging their electronics in the lobby because the outlets in the rooms don’t fit any regular charger. FOOD: HORRIBLE!! all 30 of us got sick with food poisoning. on our last day, we saw the cooks plate the raw meat with the cooked meat so i can’t even imagine what else they are doing with the food. everything was very bland and disappointing because Dominican food is nothing like that. POOL/BEACH: NEED WORK. the pool is nothing at all special and also very small for a resort, and the beach could use cleaning up. BAR: DECENT, they are quick and the drinks do their job. CUSTOMER SERVICE: GOOD. Dominicans are typically hospitable in nature so this is a given. I am from the Dominican Republic and have been to a few resorts and this is by far the WORST EXPERIENCE i’ve had. Please avoid.
star berenice nunez
The staff was pleasant but not really helpful. I didn't have a control for the TV in my room. I asked 4 different people on the 2 night, 3 day stay and I never got a control so I had to unplug my television every night. I also had to wait 15 minutes for a clean plate in the buffet but they did have a decent variety of food. My second night I made a reservation in the Italian restaurant. The steak was hard, the veg was cold and so was my son's pizza. When it was brought the the waitresses attention, she was very apologetic and pleasant, her supervisor just gave me excuses as to why it was possibly cold and did not apologize once, so I went to bed with a roll with butter. The pools are constantly being cleaned and that's a plus, the bar tenders and the wait staff in the food areas and on grounds are very pleasant and friendly.
starstarstar Rosa Concepcion
Please read this comment!
The entertainment crew and the staff are welcoming, nice and friendly. Majority tries to help you and make you feel at home. The location looks beautiful, pool is nice and the beach is decent. Everything on the outside is good. Now let’s talk about the inside.. My Aunt saw a roach in the first room we were assigned and the toilet was stained inside, than we were assigned to a different room. My sheets had a stain which that’s disgusting and the shower curtain too. Taking a shower was a nightmare for me honestly. Now let’s talk about the food.. The first day I thought I was going to die of hunger but that’s me personally, I recognize that I’m a picky eater there was a decent variety of food. As the days passed I ate better. Crockery is something that always concerns me in restaurants. Overall I wouldn’t go back I prefer to pay a little bit more and have a better experience. The one that’s called SENATOR looks so much better in case you really thinking about combing here.
starstar Genesis Morfe
DISCLAIMER: I was here for the day through a Carnival Cruise excursion. If you are thinking about staying here, don’t! If you are thinking about doing a cruise excursion, consider it. As a cruise excursion, it was fine. I wouldn’t personally do it again though. The beach was beautiful, and my dad and I had a lot of fun playing and snorkeling in the water. I will say there was a lot of reef and brush in the water which was a little dangerous, but that is common for the Caribbean. Now for the not so good, the beach chairs were in really bad condition. Most of them were broken. The food was TERRIBLE. I naturally feel wary eating in Latin American and Caribbean countries because of different FDA regulations and dirty water, but this sent my suspicions through the roof. The dining room was dark and dirty. The food looked unappetizing. The fountain drink machines were old and looked like they came straight from the 1980s. I nibbled at my food and didn’t dare try the water. The desserts were mediocre at best. Also, the silverware I picked up was dirty. Overall, I would not recommend this place to stay.
starstarstar Kristen Foote
The worst hotel ever! The rooms are antique and full of ants. On top of that I leave the room to go eat some breakfast and the room was never cleaned until I went to front desk and reported around 4pm. The food was horrible and it seems that the menu was the same thing every single day. The only good thing on the hotel are the employees from the bar and kitchen. The cleaning crew is a nightmare. I DO NOT RECOMMEND THIS HOTEL! THERE'RE BETTER OPTIONS FOR THIS PRICE.
star BimmerBoy Gaming
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