The room wasn't fully cleaned. Notes from someone's take out order left on the dresser. Garbage in the hallway sitting for hours. The hot tub wasn't heated. Refrigerator in the room didn't work. The free breakfast area was closed . They just had a few items in a basket with an empty coffee container. There's an extra cost for everything. $12 a day for parking with signs everywhere saying they're not responsible if anything happens to your car. So obviously things are happening to the cars.
star Matthew Gant
Rooms are clean and basic but have everything you need. If you like. Super hot showers like me. You'll need to let the water run for a minute, but it's well worth the wait!
The pool and hot tub are simple but fantastic.
starstarstarstarstar Anita Ratnathicam
I felt like this was a nice quiet hotel, we only stayed for one night but had no issues. Balcony was private but faced towards some apartments which my partner didn’t like very much. Elevators were kinda janky and we felt more comfortable using the stairs but other than that everything was great and staff was friendly. We would stay here again.
starstarstarstar Nia Cato
I want to be clear that this is not a bad hotel by any means. Certainly not a hotel horror story you hear about. At the same time, I was slightly disappointed based on the reviews I had read, so I thought I would post.
To start, I thought based on the pictures online that a “premier room with balcony”, would have a room overlooking the pool, or a hood view of the town at least based on the pictures I saw online. My room overlooks the parking lot, freeway, and a strip mall across the street. Not a huge thing, but something.
The jacuzzi was down when I was there. Not hot, no bubbles. Again, not a game changer, but just something. And when I did visit the pool, there were people present who were glaring at me and my son. We didn’t feel comfortable or welcomed and so we left that area. Again, not something to make a big deal of, I could have said something and didn’t. But something.
I think a fair comparison in any hotel review is a Motel 6. Everyone has stayed at a Motel 6 before. You know what you’re getting into with a Motel 6 - cheaper, pretty bare bones, nothing to write home about, someplace (usually safe) you can lie your head at night. There are better places, equal to, and worse places to stay than a Motel 6… I feel like my experience here has been equal to a Motel 6. Which I don’t think is a slam (again, not a bad experience), but also, just a very average hotel stay when I definitely paid what I think was premier hotel pricing. I had to pay for overnight parking, which I didn’t see advertised anywhere, and I was even told upon check-in that housekeeping is only coming to rooms once every three days. I’m sure that is a cost-saving measure at this point, but those cost savings are not being reflected in the price.
Perhaps I’m being slightly unfair in that I didn’t speak with staff before writing this. I’m not sure what they could have done though short of reducing the price, which I’m not sure is a fair ask. They can’t change the view off my balcony or make people not look at me. And again, it’s not a BAD hotel. All the staff have been great. I just thought I should write something though since I do use reviews myself when picking a hotel.
starstarstar Matthew Riley
AMAZING STAFF, I was staying here for work and long story short there was an issue in my room and all of the staff did an amazing job taking care of me and even upgrading my room for the inconvenience. I wish I knew the names of the other employees but Erin the general manager runs a great hotel with a great team. I don’t think I have ever been treated so well staying at a hotel than they did here. The rooms were super clean, and looked great. They have a bar and small dining area serving breakfast lunch and dinner with a wonderful bar tender. I will always choose this place when staying in the area again. Thanks Erin and team!
starstarstarstarstar Otto Weirich
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