Pros: quiet room.
Cons: - The AC made the room filled with very disgusting smell after turned on hearting.
- The window was tightly locked and there was no way to open it to let in fresh air.
-The shower had very weak water, barely usable.
- The hairdryer wind was also super weak and it took a long time to dry hair.
- In order to maintain electricity, the card has to be inserted in the card slot on the wall.
- Quilt didn’t seem washed. There were blood spots on it.
- The bathroom floor was super slippery. Almost fell down after taking a shower.
- No Fox News channel in TV. Only CNN, BBC etc.
- Overpriced.
star Chunming He
I highly recommend this hotel. Hotel and room was immaculately clean. Room was very comfortable. Very convenient to Sequoia national park. Nice outdoor heated pool and hot tub. We had the free breakfast and it was one of the best hotel breakfasts we had. The lady at the breakfast service is so nice and she took care of everything. The entire hotel service is wonderful, I rarely meet such friendly and helpful people. Right now it's my favorite hotel.
starstarstarstarstar Muchowskka
We are in the middle of a 3-night stay. It is a relatively new property and breakfast is good.
However we continue come across some issues. On Thursday night we were given assigned a room that has snell of dirty duster. After calling the front desk to change a room, after an hour, (understood she is busy) we were given a double queen room instead of a king room that we used to book.
We were told that Conditioner / Body wash would be refilled on Friday. But it did not get refilled until we were back on Friday evening and ask to change.
It’s good to see the room service during the stay and everything was put in order, but the bed was not cleaned up as we found hair on the bed.
Hope our last night of the stay will have better experience.
starstarstar Chenxi Li
I stay in a lot of hotels throughout the year and this one has to be the best! Sure it’s new and the amenities are nice but what separates it from all of the others are the people. Hands down the nicest hotel experience I’ve ever seen. Jessica went above and beyond to ensure my early check in was accommodated as well as recommendations for lunch. She was kind, courteous and super nice! The next morning my wife and I were greeted by a huge smile at breakfast. Her name was Gigi and she was so friendly! She provided us with a great start to a great day. When we arrived back at the hotel after 9pm we were greeted by a very friendly and professional gentleman named Luis. He helped me with an issue all while smiling assuredly. I came in contact with several other members of the hotel staff and had the same experience. Do yourself a favor and stay at this hotel. My overall experience was excellent!
IHG corporate should try and replicate this group throughout the hotel franchise.
starstarstarstarstar Shane Bates
Fantastic one night stay. Minor problem with my first room and they moved me promptly to another room. Hotel and room was immaculately clean. Nice outdoor heated pool and hot tub. My friend had the free breakfast and was shocked and amazed. He said it was one of the best hotel breakfasts he's had.
Room was very comfortable. Air conditioning was not noisy. Windows soundproof. Loud group of people partying in the parking lot, heard absolutely nothing inside the room.
Excellent government rate. Very convenient to Sequoia national park.
starstarstarstarstar Scott
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