Do not stay here if you can avoid it. Absolutely horrible management. The room i had booked was terrible and nobody in their right mind would stay in such unacceptable conditions. The door lock was broken and the door could easily be opened even when locked. When ever i flushed the toilet, it leaked. There was hair on the towels and dirt. The floor was sticky. The people staying there also did not give me the safest vibes. Due to so many unacceptable reasons to stay, i went to see if at best i could go to another room where the locks worked. They had none available so i had no choice but to stay somewhere and spend more money on lodging. My boyfriend went the next day to speak to the manager as we were instructed and the manager was "in a meeting" for an hour and a half. i called the next day to try to speak to the manager again and conveniently enough the manager was in another meeting. Seems like a never ending lie to me. i was told I'd get a call back. i never did. Not that I'm surprised since everything else was unprofessional. So save your money and stay somewhere else. The extended stay America is much nicer!
Edit: As you can see in the response to my comment and ones below mine, this management is SO UNPROFESSIONAL that they don’t know how to pay attention to key details to tell the difference between a good review and a bad one like mine. Obviously from this unprofessional behavior, it shows at least it’s correct when they respond to the bad reviews.
star Emilia Roy
I stayed for 3 days Room is affordable with kitchen the front desk staff was nice very accommodating. The housekeeper (jessica) was great never had to ask for service or anything Overall it was a good stay
starstarstarstarstar Lady Colon
Its a lower class kinda place honestly.. but NOT too bad. (like the red roof off of international drive, across from the FL Mall, where there is hookers running about all day n night LOL). Just not fancy, cheap and many people stay here long term. Far as places go, it is still one I will go frequently. The employees are all wonderful here! Helpful and very nice. They make it a lot better themselves. The area is to blame for the lower class part... Casselberry itself as a city is total s**t
(To the business reply- this was not bad lol. If anything the other location is the one your reply is relevant for)
starstarstarstar Gabi Gallagher
I have to come into town for business once a month. I have stayed at the other efficiencies/hotels in the 32707 area, and my favorite by far is HomeTowne Studios. My room is always clean, the appliances always work, and the front desk staff is extremely courteous and friendly. If I need to know a place to take clients in the area, they are helpful with suggestions. Convenient location in walking distance from 24/7 Waffle House and 7/11 as well for when you are pulling all-nighters. Assad, the manager, always remembers my name when he sees me.
starstarstarstarstar thebunnyfoofoo
HomeTowne Suits shall persevere....
starstarstarstarstar David Lincoln
Affordable clean rooms. Quiet and nice. Awesome staff.
starstarstarstarstar Aegina Adrien
Nice courteous staff, cheap price, but DISGUSTING place. The sheets weren’t changed, but the guy at the front desk gave us fresh sheets out of the box when we asked for new ones. But that didn’t solve the problem. In removing the old sheets, we discovered the mattress was rotten, with holes and stains. We literally left the old sheets on and put the new sheets right over it in between to get us as far from the mattress as possible. The floors and walls were stained. The toilet was cracked. The single roll of toilet paper in the bathroom was stained with god knows what. We literally went out to buy a cheap roll of toilet paper and a shower curtain to lay on the floor of the tub. There were roaches, and the tub had actual dirt in it. Luckily it was just one night but I couldn’t even sleep, especially with the fridge making some crazy humming and rattling sounds all night.
The place is completely sketchy. There are clearly residents that live there, it’s definitely not just a hotel. I would not recommend for the life of you, staying here. No matter how cheap. Also, the pictures they have from ‘oyster’ are COMPLETELY staged. The rooms look nothing like that.
star Kathy Garcia
Not a good hotel to stay at at all! Roaches in every room and drug dealers also. Cops are there almost daily. People staying there are loud and obnoxious. I would not recommend this to anyone I know.
star Melissa Wyant
it's not bad the rooms are quite large and roomy. the location is really good because there are a lot of fast food places and bus stops. the rooms as i said are large and perfect for families of 3. the service is really good the people here are actually really nice. if you have a problem just go to the front, tell say what your problem is and they will fix it. the only bad thing is that it's far from Walmart other than that it's 10/10
starstarstarstarstar Spook
Staff is pleasant and helpful...Tye was exceptional and has went above and beyond to give us a remedy that worked out for us. Thank you Tye, excellent job!! Keep up the good work! The cleanliness of the room is at best questionable. My wonderful husband took the time and made great effort in cleaning up behind the nightstand and dresser which was caked with jelly all along the baseboard and led to roaches waking me up off the bed. Thank you my love! The staff immediately let maintenance know and the room was sprayed that day.
starstar Christina Moore
Spanish
English
Portuguese
French
Armenian
Italian
