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starstarstarstarstar Maxuel Pires Barreto (Max)
Lugar lindo, aconchegante e perto da praia
starstarstarstar Alisson Adriano
I am not sure why this is a branded JW... i dont know if this is a mistake in marketing or not... but this should not be a JW... we have a certain experience in mind when we stay at JW branded Marriott hotels and this is not it. we have stayed in JW Marriotts in a few different places and they have been so much more upscale than this... in fact we have stayed in category 4 and 5 Marriott hotels that were better than this.
It was funny to see someone call it Lipstick on a pig because that is what we were saying during our whole stay.
The only pluses that I can say is that its was cheap... but thats because its not really a Category 7 hotel .
And the Location, if you want to stay near the pier this is a good place.
I would certainly look around if staying here again.
They need to categorize this hotel again
starstar Deckie G
My review is for the valet crew, Jesus, Jonathan and Manny. They have contagious energy, they made us feel welcome and were very attentive to our needs. Great respectful and professional crew!
starstarstarstarstar Mayeli Leyton Rico
We just concluded a three day weekend at the JW Santa Monica Le Merigot. Rooms and overall hotel very dated and in need of updating and improvements. Having stayed over 1000 nights in Marriott properties around the world, I can confidently say that this hotel is not up to the standard for JW properties or category 7. Many staff members, including the front desk, seem to be indifferent and not enthusiastic to greet and welcome guests, with one exception, the valet staff out front, they have been helpful, friendly and responsive.
starstar Jeff Hansen
Had a great stay. Stayed for four nights, and left very satisfied. Very quiet room with everything we needed. Kathy and Vidal at the front desk were especially helpful!
starstarstarstarstar Liam Holness
Infelizmente, a minha estadia não foi agradável, para dizer o mínimo. Eu fiz o check-in neste resort porque era um resort de categoria 7. No entanto, os quartos estão seriamente desatualizados e não estavam limpos. Havia manchas por todo o carpete, um odor fétido vindo da mobília e das cortinas. Entrei em contato com a recepção e falei com James. Ele iniciou uma mudança de sala para mim para a sala ao lado. Porém, depois de fazer a troca e me preparar para tomar um banho, liguei o chuveiro e percebi que o chuveiro estava quebrado. Com a água espirrando em todos os lugares, saí do chuveiro batendo com a cabeça. Infelizmente, já era tarde da noite e a única solução era James nos levar de volta para o quarto sujo, onde ficamos por duas noites. Meu marido e eu estamos muito decepcionantes e o nível de atendimento ao cliente e serviço de pessoal. Devido ao nosso status elite no Marriott Bonvoy, recebemos crédito para café da manhã, sobre o qual não fomos informados até o momento do check-out por Elise. Nós falamos com Kathy e ela nos informou que ela só nos reembolsaria por uma noite. Nosso quarto nunca foi recleaned por arrumação. Mais uma vez, estou muito decepcionado com o nível de serviço que recebemos aqui. O resort cobra por tudo e mais serviço ao cliente deve ser fornecido aos hóspedes. Viemos a este resort com a intenção de marcar um horário no spa e, assim que chegamos, fomos notificados de que o spa ainda está fechado devido ao COVID-19. Que desculpa esfarrapada! Estou tão decepcionado com este JW Marriott. Eu simplesmente não posso acreditar que este é um hotel de categoria 7 da Marriott. Eu, infelizmente, não recomendo este resort e não vou voltar. O JW Marriott L.A. LIVE ou Ritz Carlton é uma escolha muito melhor!
star Samvia Henry
Um lugar lindo com uma vista linda. Tive um grande momento aqui. A uma curta distância da praia e do calçadão. Esteja você relaxando dentro do quarto ou apreciando a varanda espaçosa, ela tem vista para a rua e ainda assim se sente realmente relaxante, oh, é um lugar muito bom para ficar. Um pouco caro, para o tamanho da sala, mas tratam você bem.
starstarstarstarstar Geo. Brawn IV
Unfortunately, my stay was not pleasant, to say the least. I checked into this resort because it was a category 7 resort. However, the rooms are severely outdated and were not clean. There were stains all over the carpet, foul odor coming from the furniture and curtains. I contacted the front desk and spoke to James. He initiated a room switch for me to the room next door. However, after making the switch and preparing myself to take a shower, I turned on the shower and then realized that the shower head was broken. With the water splashing everywhere, I slipped out of the shower bumping my head. Unfortunately, it was late in the evening and the only solution was for James to switch us back over to the unclean room where we then stayed for two nights. My husband and I are highly disappointing and the level of customer service, and staff service. Due to our elite status with Marriott Bonvoy, we receive breakfast credit that we were not informed about until the time of checkout by Elise. We spoke to Kathy and she informed us that she would only refund us for one night. Our room was never recleaned by housekeeping. Again, I am highly disappointed in the level of service we received here. The resort charges for everything and more customer service should be given out to guests. We came to this resort with the intention to book a spa appointment and once we arrived were notified that the spa is still closed due to COVID-19. What a poor excuse! I am so disappointed in this JW Marriott. I just can not believe that this is a category 7 hotel by Marriott. I, unfortunately, do not recommend this resort and will not return. The JW Marriott L.A. LIVE or Ritz Carlton is a much better choice!
star Samvia Henry
A lovely place with lovely views. Had a great time here. Within walking distance from the beach and the boardwalk. Whether you're relaxing inside the room or enjoying the spacious balcony it overlooked the street and still feel really relaxing oh, it's pretty nice place to stay. A little pricey, for the size of the room, but they treat you right.
starstarstarstarstar Geo. Brawn IV
Sou um membro da elite de titânio e, enquanto fazia o check-in no hotel, o cavalheiro que trabalhava na recepção me disse que eu teria que pagar pelo meu quarto atualizado. Como membro de elite de titânio, você não paga por atualizações, se elas estiverem disponíveis. Tive de ligar para o serviço de atendimento ao cliente do Marriott e pedir que ligassem para o hotel para consertá-los. Este é um hotel franqueado, então eles parecem querer seguir suas próprias regras aqui. Este hotel é muito caro também. Comprei uma salada encharcada de costeleta por US $ 30 e uma Coors light por US $ 10. Este lugar é uma piada completa e eu nunca vou voltar.
star Chris Leonhardt
El mejor lugar, limpio, el personal muy atento me encanto
starstarstarstarstar Rosa Rio
I am a titanium elite member and while I was checking into the hotel the gentleman working the desk told me that I would have to pay for my upgraded room. As a titanium elite member you do not pay for upgrades if they are available. I had to call Marriott customer service and have them call the hotel to straighten them out. This is a franchised hotel so they seem to want to play by their own rules here. This hotel is way overpriced as well. I got a soggy chop salad for $30 and one Coors light for $10. This place is a complete joke and I will never return.
star Chris Leonhardt
Os funcionários do hotel / manobrista são todos amáveis e a vista para o mar era linda. No entanto, o quarto era antiquado. O tapete, especialmente o tapete do banheiro, estava sujo. A água quente do chuveiro não estava esquentando. Mandaram alguém dar uma olhada e ele me disse que eu tinha que deixar funcionar e que o hotel é grande então leva tempo. A água teve que correr por 15 minutos antes de ficar quente (grande desperdício de água). Pedi mais toalhas para o quarto, mas elas nunca vieram. O serviço de quarto não respondeu nenhuma vez. O spa ainda estava fechado. No geral, a qualidade do hotel não era ótima. Pelo dinheiro que pagamos, esperávamos um pouco mais.
starstar Melissa Singfield
The hotel/valet staff we’re all kind and the ocean view was beautiful. However, the room was dated. The carpet, especially the carpet in the bathroom, was dirty. The hot water in the shower wasn’t heating up. They sent someone to come take a look and he told me I had to let it run and that the hotel is big so it takes time. The water had to run for 15 minutes before getting warm (huge waste of water). I asked for more towels for the room, but they never came. Room service didn’t answer not once. The spa was still closed. Overall, the quality of the hotel wasn’t great. For the money we paid, we were expecting a little more.
starstar Melissa Singfield
I love staying here when I am in town. This hotel is stunning and so relaxing. It has great views and is few minutes away in walking to great places around the area. The staff are always so kind and helpful. During one of my last stays, I accidentally burnt a white dress of mine while using the iron and the guys working valet helped me immediately get it transported to laundry services. I had it returned and cleaned within 2 hours!! Seriously, they are amazing. Thank you so much Le Merigot for all you do.
starstarstarstarstar Lindsay Thorson
La estadía fue muy cómoda la abitacion muy limpia y ordenada, el personal amable
starstarstarstarstar Margarita Garcia
Yo Lo Recomiendoxq tiene atencion deLujo EnpledosExelentes Restaurante comida muy Deliciosas Espa muy profecionalesHausekiping EXELENTEen sus Limpiesasse los recomiendo👍🏾🙏🏿🙏🏿❤❤🙋♂️
starstarstarstarstar Soledad Amador
La atención es muy buena, pero las instalaciones no justifican $850.00 USD diarios de hospedaje en cuarto standards, muy muy caro por lo que recibes, se me olvidaba, el desayuno no está incluido.
starstarstar Xavier Miranda S.
Es un buen hotel está cerca de la playa de santa Mónica en los Ángeles, ofrece visitas a un parke cercano a la playa
starstarstarstar Alejandro Contreras
El lobby estaba muy ocupado durante el AFM pero lo mantenieron limpio y con mucha gente para ayudar y guiar a los miembros del evento.
starstarstarstarstar Dale Branch
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