We loved our two night stay at Linden Row. The hotel is beautiful and cozy, the historic details were gorgeous. The workers were so friendly and helpful. The lady who worked the front desk (Venicia?) was incredible, so funny and made you feel like you were talking to an old friend. We couldn't get our TV to work one night at 9pm and she ran up and had it fixed within minutes. Anabelle the hotel cat is 10/10! We loved her and she made us feel at home. Highly recommend this hotel!
starstarstarstarstar Tiffany Wilkins
LONG OVERDUE REVIEW!!!! I am a Hospitality GURU! This hotel went OVER and OVER and Beyond what I ever expected. The oldness of he hotel is quiet and quaint BUT the Staff is what made this the best experience ever, for my quick travel to Richmond VA. Shout out to Mira, Mia, Libby and Banoke (sorry for any misspells) My car broke down in front of hotel and they entire staff communicated the issue. Everyone was helpful, and patient. I was part of the family at this hotel, everyone was genuinely concerned. From the night crew that assisted me to the morning crew that greeted me for coffee. Truly a great place that makes you feel like MORE then just a guest spending the night. My stay was what a hotel should be doing for guests. Making them feel welcomed like family not like a business traveler. I know, to each there own! But I will absolutely be coming back to have breakfast with my family at the Linden Row Inn. AND I am sure they will remember me! Thank you for creating hospitality for my 1 night stay! Chef Jay Z
starstarstarstarstar Chef Jay Z Ziobrowski
TL;DR: nice hotel, good staff, cute vibe. A little disappointed in the room size but overall great experience!
We stayed two nights at this hotel, and our overall experience was very good. We booked the cheapest room they had, so that was on us for expecting it to be anything but small. When we got there, the room was very small just a bed in a room with no desk. But other than that, we were extremely happy with our stay here. We really enjoyed the garden area and the overall vibe was what we were looking for in a hotel. We also felt like the staff was really nice and overall wanted us to have a good experience. Bonus! There is a hotel cat that made the experience even better :-)
starstarstarstarstar Caroline Begley
We love historic hotels, and this one is excellent. The staff were very kind and considerate, especially helping us work through a room issue while we were there for a family wedding. They were so patient with our two kids, 7 and 4, introducing them to Annabelle the cat and never once getting annoyed at how often we came down to the lobby to pet her. When we accidentally left one of the kids' nightlights in our room after checkout, Julie was kind enough not only to ship it back to us, but also send a card and some treats to the kids. We would absolutely return there again–the location in historic Richmond was perfect for excursions and within walking distance of almost everything we needed.
starstarstarstarstar Mike Glackin
The Linden Row Inn has the potential to be a premium and lovely place to stay in Richmond. Unfortunately, my experience left a lot to be desired. We were staying at the Inn to celebrate our wedding anniversary. We splurged and booked one of the parlor suites and I was expecting to be impressed by the room. Check in was great and the front staff was very welcoming. When we walked into the room I was very impressed by the expanse and the tall ceilings and floor to ceiling windows. Unfortunately, that impression soon fell away when I turned on the lights and realized that almost every part of the room needed updating and repair. The antique furniture was beautiful but every piece was damaged in some way that when all put together made the room look shabby. There were almost no decor to speak of so the expanse of the room made it look empty. The bathroom was tiny and was a drastic change from the room itself with drop ceiling you see in basements and finishes that should have been updated a long time ago. The mattress was particularly bad and you could feel the springs. There was a mascara stain in one of my pillows. There was nothing about the experience that really felt premium.
Perhaps the most disappointing part of the experience, however, is when I went to the hotel restaurant and asked if I could borrow two champagne flutes. After all, we were at a “nice” hotel to celebrate a special day and usually hospitality places seek to accommodate reasonable requests. He told me no and offered to-go cups (the room already had disposable cups) that I declined. I try not to feel entitled but after my impression of the room and then that exchange, I was disappointed. I resolved that this hotel is not really a destination to go if you want something special.
Anyway, I do think that with just a few changes and updates the place could be wonderful. Given my experience, however, I doubt I will book here again.
starstar Jennifer Rodriguez
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