El desayuno muy restringido. Tuvimos que hablar con el manager ya que pedimos beacon y nos dijeron que debíamos pagarlo extra. El jacuzzi no lo.pudimos utilizar ya que no tenía agua caliente. Y rentamos este hotel ya que queríamos jacuzzi.
starstar kris Mari
Café da manhã muito limitado. Tivemos que falar com o gerente quando pedimos o farol e eles nos disseram que precisávamos pagar a mais por isso. Não podíamos usar a jacuzzi, pois não tinha água quente. E alugamos este hotel porque queríamos um jacuzzi.
starstar kris Mari
Excelente hotel. Quarto amplo, cama boa, sem falar no banheiro dos Flintstones, hehe. Ótimo atendimento. Comida muito boa.
starstarstarstarstar Marcelo Junckes
Lindo, caro
starstarstarstarstar Sergio Castillo
Bom lugar para se estar com família e amigos muito boa comida
starstarstarstarstar Nuno Rico
Excelentes vistas para o Vulcão Arenal, belas moradias, algumas com piscina privada, outras com jacuzzi privado, têm bar, restaurante, piscina, serviço de SPA, sala de eventos. Lugar para descansar, fazer atividades de montanha na região. Os caras das reservas e a equipe em geral são excelentes, super recomendado, quando você visita La Fortuna em San Carlos é um hotel que você não pode perder.
starstarstarstarstar Rebeca Piedra
No fue posibleel servicio de Internet en la habitación 324, las escenas románticasen la piscina superanla aceptaciónpara familias,el baño de la habitaciónmuy pollo pero la mesa del lavatorio unes un peligro para accidentes golpes o cortadoras
starstar Adiss Poveda Guadamuz
Excelentes vistas al Volcán Arenal, villas hermosas, unas con piscinas privadas, otras con jacuzzi privado, tienen bar, restaurante, piscina, servicio de SPA, salón de eventos. Lugar para descansar, hacer actividades de montaña en la zona. Los chicos de reservas y el Staff en general son excelentes, Super recomendado, cuando visites la Fortuna en San Carlos es un hotel que no te puedes perder.
starstarstarstarstar Rebeca Piedra
Go here if you want more if a traditional Costa Rican experience. Prime views of the volcano, authentic food, swim up bar.
starstarstarstarstar Rhiannon Riley
Este hotel está en medio de varios hoteles de alta gama (y con un mayor precio de estadía) por lo que tiene mucha competencia pero tiene el menor precio de la zona.Lo bueno:la zona donde está ubicado, el personal se afana en dar un buen trato (se esfuerzan aunque se nota que el personal es escaso), lo mejor es la piscina con agua caliente. Lo malo: se nota la falta de mantenimiento en las edificaciones, están descuidando mucho algunos detalles (durante la estadía se daño el sistema que calentaba la piscina,además de los hongos en estructuras de madera en el restaurante...). Lamentablemente detrás de nuestras habitaciones (318) están construyendo, lo que genera mucho ruido desde temprano, que en el ambiente de naturaleza en que están las habitaciones, contrasta de manera lamentable.
starstarstar Jorge Sequeira
Habitaciones grandes y bonitas, un espacio muy natural y agradable, bien servicio al cliente, incluye desayuno que estaba rico y es buffet
starstarstarstarstar Joan Saborio
Este hotel está no meio de vários hotéis de alto padrão (e com um preço de estadia mais alto) por isso tem muita concorrência, mas tem o preço mais baixo da região. O bom: a área onde está localizado, o pessoal se esforça para dar um bom tratamento (eles fazem um esforço embora mostre que o pessoal é escasso), o melhor é a piscina com água quente. O ruim: é perceptível a falta de manutenção nos prédios, estão descuidando de alguns detalhes (durante a estadia o sistema que aquecia a piscina foi danificado, além dos fungos nas estruturas de madeira do restaurante...). Infelizmente atrás dos nossos quartos (318) eles estão em construção, o que gera muito barulho desde cedo, o que no ambiente natural em que os quartos se encontram, contrasta lamentavelmente.
starstarstar Jorge Sequeira
La amabilidad del personal y el servicio es excelente. El lugar es tranquilo y muy cuidado, sus jardines y espacios comunes. La piscina y el servicio en el pool bar genial. El restaurante tiene buenas oferta en desayuno y cualquier comida. Solo destacaria para mejorar la limpieza de las habitaciones. Son amplias, con jacuzzi o piscina privada, camas grandes y dicha en cascada, pero las sabanas y las almohadas estaban manchadas y no olian muy bien. Por el resto perfecto.
starstarstarstar Alicia Aleix Martin
Las habitaciones del hotel estan muy bien, amplias y limpias. Tiene unas vistas espectaculares del volcan. Esta retirado del pueblo y eso hace que tengas que coger taxi si no tienes coches ya que los precios de la comida son elevados. El desayuno correcto El personal atento.
starstarstarstar Amalia Garcia Miranda
Excelente lugar, muy bien atendido y buena ubicación cerca de todo lugar. La naturaleza en toda la propiedad es un plus muy bueno!
starstarstarstarstar Jose Emilio Barrantes Rojas
Os quartos do hotel são muito bons, espaçosos e limpos. Tem uma vista espetacular do vulcão. Fica longe da cidade e isso significa que você precisa pegar um táxi se não tiver carro, pois os preços dos alimentos são altos. o café da manhã certo Funcionários prestativos.
starstarstarstar Amalia Garcia Miranda
A simpatia dos funcionários e o serviço são excelentes. O local é calmo e bem cuidado, os seus jardins e espaços comuns. A piscina e o serviço no bar da piscina ótimo. O restaurante tem boas ofertas para café da manhã e qualquer refeição. Destaco apenas para melhorar a limpeza dos quartos. São espaçosos, com jacuzzi ou piscina privativa, camas grandes e cascata, mas os lençóis e travesseiros estavam manchados e não cheiravam muito bem. De resto perfeito.
starstarstarstar Alicia Aleix Martin
TOURISTS BEWARE - THEY TOOK MY MONEY AND RAN.
I was so excited to stay here during my best friend's wedding. When I booked over the phone, the receptionist told me I could cancel and still receive my $350 deposit back, as long as it was 48 hours before check-in. Then when I paid the deposit, I had to sign a contract that I could not get the deposit back. Strange, but ok, I wasn't planning to cancel.
4 days before my trip, I got COVID during the December omicron surge. I contacted the hotel and showed them my test results, and mentioned what the receptionist told me. After many e-mails back and forth, they told me they could only offer me a 50% refund, or they could hold my deposit as credit. After more back-and-forth over the phone, I accepted the 50% refund and tried to see if I could get the rest back from my credit card company.
The refund never came through, and starting in mid-February I attempted to make contact with the hotel again - that was when the last 3 months of hell began. First they told me that the 50% refund was only offered as hotel credit - a lie. Then they told me that I had never accepted the refund and that they would no longer be sending it - another lie, and going back on their offer for no reason. I believe they were retaliating because I had contacted my credit card company.
The management was flaky throughout and avoided talking to me. On one occasion I called back FOUR TIMES in the same day on their repeated request - in the morning when I called, they said to call back in an hour to speak to the manager, as he was not yet in. Then, an hour later, they said to call back in half an hour, as he was busy. A half hour later they told me to call back in the afternoon, he was at lunch. I asked them for a specific time in the afternoon to call and to tell him to be ready at that time, they told me 2 PM local time, so I called at 2. Shocker, they told me he was gone for the day.
On my final try speaking with them after months of this, the receptionist would not even put the manager on. She was extremely rude and called me a liar. I called back later and a different receptionist told me the manager would not speak with me. I told him to have the manager come on himself and explain why he would not speak to me, and they hung up on me.
Do not give this hotel your money under any circumstances. They took advantage of me. Absolutely disgraceful, the worst service experience I have had in my life.
star Noah Gardner
I made a reservation in this hotel, but could not travel because of Covid. They have a 100% refundable cancellation policy through Booking, yet they charged my credit card on the day I was supposed to arrive. Despite several attempts to contact the hotel, directly or through Booking, I did not receive any refund. They basically stole more than 600 dollars from me, so definitely would not recommend
star Julia LE LAY
Our experience here at the Mountain Paradise Hotel encapsulates pura vida! It had an "off grid" feeling without actually being one. The amenities were simple, yet satisfying for someone looking to be out in nature. Our kitchen was a counter, bar area, and small fridge. Water was found in your bathroom. Each room had a tv with a selection of channels, along with a ductless A/C for comfort. Cell service was okay, but it is also OK to put down your phone and live in the moment here :) We stayed in a room with a private pool, which was an excellent choice if you are coming with kids. The master suite bathroom had a waterfall with live tropical plants adorning a rock wall! We were fortunate enough to have a Mimosa tree in flower off the "lanai" style outdoor patio/pool area. Sitting in our chairs watching the kids swim we saw guans, hummingbirds, red rumped tanagers, Hispaniolan orioles, iguanas, numerous butterflies, and tiny lizards. We even heard howler monkeys off in the distance and the volcano came into view. The main pool was a great place to cool off, had a swim up bar with a deeper pool. There was a mini slide for the kids to use and then a couple smaller shallow pools with waterfalls. They had a great breakfast buffet consisting of fresh juice/coffee/water, fresh fruit, toast, pancakes, rice and beans, plantains, sausage, bacon, yogurt, fresh queso. The lunch menu was great too, we found something for everyone to enjoy! The staff was so incredibly friendly, and they all had a great sense of humor with a laid back vibe. We lost our way looking for a trail to hike on and I am fairly certain we accidentally bumped into the owner. She was kind enough to show us more of the property and where to find the trail. Overall this was simply a wonderful experience with very kind people! Muchos gracias Mountain Paradise Hotel!
starstarstarstarstar C
First of all, the resort is beautiful and the rooms are perfect. Love the cool bathroom and Ofcourse the tub/pool attached to the house.
But by far was the private tour we had with the amazing Rudy. He guided us through the hanging bridges as well as the volcano. He was helpful, insightful and hilarious. 100/10 recommend this hotel and Rudy as a guide. You will not be disappointed!
starstarstarstarstar Brittany Noeding
Absolutely loved our short stay here. The room was massive! The whole complex is a very nice place to be and the staff are super friendly. We will definitely be back here. The food, room and pool was great. The wildlife there is also fantastic, if your a new visitor, odds are, you will see a toucan or two!.
starstarstarstarstar Leighton Costa Rica
We stayed here for 4 nights starting on 5/18/2021. The property is very relaxing and pretty. Louis the bartender and jack of all trads was great. Malina took us on a night walk there and she was great. we saw lots of frogs etc. Everyone here was so very nice and quick to help.its a great place to stay.
starstarstarstarstar Bennett Marcel
Our visit to Mountain Paradise Wellness & Spa turned out to be a gift from one of our daughters to celebrate our 40th wedding anniversary.
I found that the promotion our daughter was able to get was a 3 for 2 night deal which was very nice.
Set within a totally natural setting, you may have the opportunity to see many birds and/or animals that live in the area.
The room we were given was very big and comfortable with 1 king size bed and 1 single size bed, both very comfortable. The bathroom with 2 showers, one normal and the other a waterfall, was quite ample for a hotel room. Also, it had a deck with a Jacuzzi that made the day.
All rooms are small duplex cabin stile and all have the same setup except for the villas that are designed for 4 to 8 people in the group, these villas have a small pool instead of the Jacuzzi, each cabin is surrounded by gardens and separated from each other.
This setup is very relaxing as you don’t even feel the next door neighbors, the roofs are made with backed mud tile which eliminates the sound of heavy rain falling on it and the grass growing on the tiles not only help smother sound it also helps keep the room cool.
To access the swimming area , reception and restaurant the hotel has golf cart service upon request and It is all handicapped accessible. NICE
The swimming pool is quite nice with natural temperature water tempered enough to cut the chill. Along with its wet bar it is quite relaxing to be ether in the water or just sun bathing on it edge. Very nice
As far as the food service is concerned, WOW, I have had good food but I don’t think anyone could have found a better chef, all dishes were very well prepared and extremely delicious (for my liking anyway), I had a hard time keeping from asking for a second serving. Well prepared and well presented. Yum Yum.
The personnel, from reception, cleaning, restaurant, and other services all are guest oriented, they are attentive to any and all needs of any and all guests within the premises. Excellent.
This hotel is on the high end of my budget, however, it is a hotel I do recommend. It may not have the thermal spring that some offer but it does have all the needed amenities for a good relaxing time and access to any tour package you may be interested in.
Would I return? Yes I would
starstarstarstarstar Jim Miller
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