When we arrived there were several homeless individuals loitering around the outside, one was actively using drugs. We attempted to cancel and the management refused. We booked elsewhere for two nights and then came back to Oceanview since they were holding our money hostage. Our first night there room flooded, water pouring from the ceiling. The manager again refused to refund us and wouldn't move us. They brought us towels to clean up the water pouring in and then left them in a huge pile in our room. The place is trashed and falling apart. Our ice bin had someone else's food in it. Lots of cheap hotels in Santa Cruz, stay somewhere else.
star Whitney Turtle
Not exaggerating. The worst hotel stay I've ever had. I stayed here back in 2017 without any of the issues I had this time. Front desk didn't give me the room I paid for. They put me in the loudest room possible on the wrong floor. Prices were 2x the normal rate BTW. The hotel was under construction so beeping and heavy equipment was happening throughout each day from the morning to evening. Each of the 2 nights I was awakened to people partying from 2am-5am. I called the front desk 4 times and they did nothing about it. Not to mention they wouldn't move me to another room nor did they care about dealing with those bad residents. They wouldn't even offer any refund. I'm now fighting with hotels com just to get some of my money back.
star Tim Stiles
I didn't have high expectations staying here, but the rooms were remodeled and clean. Had a nice little balcony and apparently people running a marathon in the streets. Didn't hear a thing until I went outside, but had the A/C going too. However, the check-in time said 3 PM. Our room was not ready, so we checked in anyway, sight unseen and left. When we got back, we realized that the bathroom door hinge was broken, and could not close the door. As we got in late, it was inconvenient to call someone at that time, so we made due. Had to bump it down a star for that.
starstarstar Heather Castillo
The staff was great! Our room had a balcony which we enjoyed very much, sat outside with our coffee and watched the lights from the rides from the boardwalk. Would definately stay here again.
starstarstarstarstar daniel herbert
Pot smoking inside hotel room.
Loud obnoxious guests. Got a nail in tire/screws and nails all over parking lot. I picked up an 8 ounce cup full myself. Owner refused to pay for tire. Dirty rooms. No luggage carts on site for the handicapped. A total dump and filthy. Too expensive compared to all hotels in surrendering area. You are warned terrible stay.
star April VanMeter Avalon
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