Convenient location, clean and comfortable rooms, good restaurant with fair priced meal deals, friendly and helpful staff, simple check-in / out process.
starstarstarstar Chris Smith
Excellent stay at the Hotel room was spacious and very very quiet to say it was on a busy road spotless as well very convenient to explore places outside the city. Bus stop right across the road for Bus 30 which takes you outside Kings Cross for anybody that doesn't like the tube much more chilled. Also train station as well and also tube just round the corner. Decided to have breakfast at the hotel was not disappointed was excellent had full English good value for money you could have absolutely anything. Staff were lovely couldn't do enough for you. Would recommend
starstarstarstarstar Carol Bucknell
The experience that stopped me staying in Premier Inns. This is the feedback I submitted and Premier Inn haven't honoured their good night's sleep promise at all.
I stayed in November for 3 nights. The first night was fine, then we barely slept the second night because the extraction was so poor that the room was damp and humid. We requested to move room the following morning and we were told that if we packed our bags, these would be moved, We hastily did this so that we could get a new room.,
We got back to the hotel after dinner with friends at probably 11pm. The staff room next to the lobby was full of relatively young people drinking and talking, with the door wide open. The desk was not manned. When someone did eventually bother to come out, he was then interrupted by someone who emerged from the staff room for a chat - something he did not discourage. By this stage I was irritated at this man's rude behaviour so I assumed that he was a very junior employee who just didn't care. We later found out that this was the hotel manager. He eventually did his job but then said that we had not been moved and asked who we'd spoken to. I didn't have a clue who we had spoken to, or frankly how blaming someone would help us get a new room. Eventually he got us a new room, but no one is in the mood for this nonsense at past 11pm when the have work the next day.
Because no one was expected in this new room, it was made up but was freezing, dirty (strange stains on the walls and hairs all over the place) and several things were broken including the kettle which did not switch off when the water had boiled.
We reported this the following morning (see attached photo of the notes taken by the man on the front desk) and he said that customer services would be in touch - he said he couldn't enter this directly into the computer which seemed odd.
I'm assuming that the manager told him not to enter the complaint and thought we wouldn't follow up.
Absolute shambles.
star Edward Scott
Excellent location. All amenities to central and other parts of London within walking distance.
Absolutely lovely people working there. Breakfast is always consistent and the facilities are immaculately maintained. Far exceeds it's prices for quality and service
starstarstarstarstar Moklisur Rahman
Brilliant. Peaceful, quiet and just what I needed. Their sheets are a little rough but it sure as hell makes up for it with how deadly silent it is. Brilliant. The receptionist may be a little too enthusiastic but but it came off as rather Charming. Their continental breakfast is lovely, an all you can eat English breakfast + many other options. Will definitely be staying at premier Inn again.
starstarstarstarstar J Broad
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