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star star star star Calle 50 con 53 Este Urb Marbella, In Panama City (Campo Alegre), Near Via Espana, Panama City, Panama City & Surrounding Area, Panama
Desafortunadamente el desayuno fue muy baja la calidad. El desayuno frío( desayuno panameño que tienen las carimañolas llenas de aceite que tenía color oscuro y tamaño del pulgar ) el pan frío Pedimos almuerzo y vino frío . Las cervezas calientes en el area de la pool Pedí también una piña colada y sabía a hieloEl lugar en si muy lindo pero la calidad de comida muy pobre . El staff no estaba ready para atender se demoran mucho hasta para servir agua . Si quieres subir la comida para tus hijos o familiar te cobran $3 dólares - ( no entendí ese cobro ) -pool close at 6 pm 🥲Ojo la gente muy nice pero. El resto hay que mejorar la calidad enseguida Un extranjero no puede tener esa clase de desayuno que dice ser panameño Es un insulto . #nadieentiendenada
Todo en el hotel es de suma categoría...ideal para descansar con cómodas habitaciones...el menú del restaurante español es excelente...y la atención del personal excelente...sin duda recomendable
O excelente e belíssimo Hotel Riú Plaza Panamá, se caracteriza pela mesma excelência de toda rede Riú e chama a atenção pela imponência da bela arquitetura e pelo luxo e sofisticação de suas instalações, localizado na Calle 50 con 53, Urb. Marbella no Panamá, fica próximo a diversos bares, Shoppings, Cassinos, restaurantes e pontos comerciais, além de oferecer fácil acessibilidade aos principais pontos turísticos da cidade O hotel é muito confortável, agradável, aconchegante, bem decorado, possui um lindo lobby com sofás, fontes e muitasobras de arte, oferece quartos amplos, muito confortáveis, com camas king, ar condicionado, cofre individual, secador de cabelo, frigobar, tv a cabo, internet, ótimo banho, disponibiliza ainda amplo auditório, Room Service 24 horas, ótimo bar, restaurante, lojinhas, estacionamento, sauna, lavanderia, lojinha de souvenires, ótima piscina ao ar livre, academia esala de jogos. O atendimento é cordial e atencioso, o café da manhã é muito farto, bem servidoe de ótima qualidade e disponibiliza um excelente buffet que inclui frutas da estação, pães, frios, omeletes, sucos, iogurte, bebidas frias, chocolate, chá e café, entre outros.
Agradable experiencia, las personas en recepción muy amables, todo ordenado.
I loved it here we felt like family. Glory had amazing great customer and directed us to some site seeing. She was very helpful prompt her to manager!!!We visited august 3-8 for my birthday vacation. the hotel send me free fruit to my room for my birthday THANK YOU. Elias Was a very good employee also he was a lot of patience.
This place is awesome, great staff, clean room, and the free breakfast is amazing.
Great hotel! Close to everything and the staff was great 👍!
Actually I want put 5 stars, but WiFi really bad, and need WiFi so much. Hopefully hotel take this attention
El hotel está bien, su restaurante muy bueno y el desayuno también super completo para ser incluido en el precio pero sus estacionamientos son una pesadilla, sin luz necesaria, da la sensación que tu carro lo van a robar, el baño le falta más limpieza, todo bien pero no lleves carro porque da miedo adonde lo vas a estacionar
Excelente hotel ya abierto al público y con buena relación calidad precio
Excelente atención y un buen trato por parte del personal.
El check ines a las 4 de la tarde y el check in es 11 la habitación aceptable y la atención también es aceptable las almohadas son muy pequeñas le doy un 3 en puntuación
Beautiful hotel, excellent staff, location is amazing you can walk to cinta costera, good restaurants, is basically perfect for travelers to have acces to everything, breakfast is really good, highly recommended,is safe to walk around the hotel, don’t rent a car if you planning to stay in the city because they rent car agency will force you to get insurance and then you’ll end paying to much, use Uber, is easy to use, driver are friendly, very helpful people, professional, respectful and safe and you’ll enjoy your trip, shipper then taxi, drive in panama is stressful because driver are very aggressive not friendly, do not use taxi in panama, because they charge you a lot specially if you’re a tourist, they take advantage of you and is not safe.
Excelente atendimento por todos
Localização E atendimento
Es precioso, cómodo grande, aún me falta probar la comida . Un muy buen servicio . En comparación con otros tiene buen precio
Service is great but the electrical outlets are flimsy and it's difficult to connect anything. Also when one showers, the drain waits around 8 minutes to start draining, so you will have to shower with feet under water. Finally, your poop will not flush the first time. It's a matter of fact, the water pressure for the toilet is weak. I speak with experience. I've stayed here 3 times in the past 5 years with an average stay of 5 days each and it's always the same issue.
The view was amazing from the 25th floor, lobby was eye candy, but the rooms felt a bit dated. Otherwise nice stay.
I wanted to put 1* but the view was nice…this hotel just reopened some weeks ago, absolutely not ready, no service, have been waiting an average of 10min to be able to get an elevator, no room service. Make sure to book for the right number of people otherwise they’ll charge you twice the price of the room to add someone. The staff isn’t trained, no managers around. They should have reopened with a small 4* and get re-evaluated once ready.
Beautiful spacious hotel in the heart of downtown Panama city. Great wi fi. Super helpful and friendly staff. In fact everybody we met in Panama was super friendly
Super recomendado.
My stay at Hotel Riu Plaza was complete... I'll choose to stay there again any time and the food it's very deliciosa
Nice 5 star hotel. Perfect location in Panama city.
O Riu Plaza Panamá́, é um hotel difícil de categorizar, se por um lado parasse um bom hotel, por outro, se parece como um hotel decadente com péssimos serviço.A grandiosidade do lobby demostra a pretensão do estabelecimento, a recepção esforça-se para parecer profissional, mesmo assim de perceber-se a decadência na conservação da estrutura, já o quarto pareceu-me o melhor do hotel, apesar da decoração de gosto duvidoso, era amplo e moderno, o banheiro também amplo era mais defasado que o quarto e já demostrava os sinais do tempo. A limpeza não é um ponto forte do hotel, especialmente no banheiro.O café da manhã, apesar de amplo e diversificado é insatisfatório, as diferentes opções, incluído itens da cozinha norte-americana e panamenha não tem sabor, falta tempero e até sal, mesmo no inicio do serviço o buffet e as ilhas estavam sujas. O salão tem aspecto defasado, as tolhas das mesas estavam sujas e o serviço nas mesas era ruim.A noite no mesmo salão decadente do café da manha é servido um buffet no jantar, este realmente era um terror, muito ruim! Mesmo oferecendo alguma variedade de itens, as carnes disponíveis: gado, porco, galinha e peixe tinham péssimo aspecto, a carne de gado tinha cheiro de estragada, (podre). Assim como no café da manhã, o local do buffet estava sujo, havia comida pelo chão e no entrono do buffet, um desrespeito absoluto aos clientes e uma negligencia as normas de higiene.Espero que esse breve relato ajude a outros viajantesa escolherem o próximo hotel ;)
Bem localizado,mas pecou no cuidado com os quartos,a descarga do banheiro parecia um aviãodecolando,barulho ensurdecedor,o sabonete líquido para o banho estava vazio,chegamos a noite e só conseguimos comer alguma coisa na cafeteria,o restaurante que disseram que poderíamos comer algo estava fechado antes do horário informado
O hotel tem excelente localização e atendimento. Estrutura maravilhosa e um preço justo.
Um hotel 5 estrelas que deixa muito a desejar em seus serviços.Nem perto de valer a relação custo/benefício.
Everything was good. I love this hotel. 🙂
El día 26 de enero estaba en la piscina de deportes y anunciaron que iba a ver competencias de huéspedes voluntarios decidí alejarme del área para evitar no estorbar pero antes le fui a informar a mi señora yni niña que me retiraba y que iba al bar a tomarme un trago cuando termino de informarle me voy a levantar porque estaba inclinado y ellas dentro de la piscina y pegadas a la orilla en ese momento siento que me empujan con gran fuerza hacia el agua sin poder controlar el equilibrio ya que le iba a caer encima a mi pareja y mi niña no se como logre saltar gracias a DIOS por encima de ellas cayendo al agua ygolpeándome con el fondo del pisode la piscina el codo del brazo izquierdo y perdiendo mis lentes que por suerte no los pise. Antes de caer pude ver que el que me empujo tenía sweater rojo y blanco yjoven con lentes de vidrio grueso. el dolor leve del brazo se me fue en ese momento y decidí salir e irme para no formar un discusión por la acción de esta persona ya que pensé que el causante era un huésped y por mala suerte sucedió yno molestar la competencia. esto me ocurrió alrededor de las 11:00 de la mañana cuando regresó a ver parte de la competencia veo al que me empujovigilando a los turistas de que no les pasara nada y tambien veo indicaciones que prohíben hacer saltos en la piscina ya que no es profunda y siempre en las piscinas los salvavidas prohíben no correr no empujar y cualquier tipo de conducta que vaya en contra de cualquier accidente quepueda ocurrir grave. Según uno de mis compañeros de trabajo que vio lo sucedido no había ningún motivo para que esto ocurriera el vio que empujaron sin ningún motivo. el Lunes 27 amaneci con el brazo izquierdo adolorido y más dolor cerca del área del codo. Pienso que el deber de sus empleados si tienen algún entrenamiento de salvavidas es cuidar a todos los huéspedes ya sea extranjeros o panameños por igual. Porque en ningún momento alguien me fue a preguntar en ese momento si estaba bien. cometí un error de no expresar mi disgusto en ese mismo instante hoy llevo 5 dias de tener dolor en el mismo brazo cerca de la punta del codo. Y para que confirmen estuve hospedado en la habitación 3017
This hotel is Absolutely beautiful. The staff is very attentive and welcoming. I tried the buffet option the night I arrived and I can say is one of the best that I have had in my life. Usually I find hotel's food is not enough enough to pay high price but this option is worthy of your money. Rooms are very clean. I was very happy with the experience
I reserved and prepaid a room for myself and my family.We were moving apartments that day and needed a room for one night.Being residents in Panama I just had my driver’s license, which like in many countries serves as an id too.When checking in we were all asked to show our passport.Given we weren’t travelling abroad, there wasn’t a reason for us to have our passports with us.Still as a result, the front desk manager told us we couldn’t stay at the hotel.It was 8:30pm, I had my less than 2 year old daughter with me sleeping in my arms and my 5 year old son.And still, when I told them all I wanted was to get in the room which I had already paid for, and put my kids to bed, the front desk manager refused.I asked to speak to the general manager.The on duty night general manager showed up, and after being briefed by his staff about the situation, comes to me and asks me: “how can I help you ?”I felt insulted: I knew he was aware of the issue and instead would he ask me to tell him my whole story.So I told him I was upset with the service.He asked me to come to his office and sit down. He then said that when he and his family travel abroad they are always asked to present their passports.I reminded him I was a local resident and was not travelling from abroad.Nevertheless, he insisted and told me those were their rules, and alike in any hotel in Panama.I remained calm.When walking out, my wife was complaining at the front desk, and the guy was smiling at her, mockingly.We left.10 minutes later I was checking in a block away at The Bristol.With Riu, it is probably the worst service I got for a hotel of that level and overall in PanamaNot only is the staff poorly trained, but moreover they are poor souls with no empathy, not a drop of civic sense.I will not give names, they will recognize themselves. But they were surprisingly unprofessional and incompetent.If you have the possibility, avoid this hotel at all costs.
We hotel hopped in Panama City first we stayed at the Santa Maria which is outside of the city. The Riu is dated it has an awful smell by the pool and they mask the room smell with a perfume that smells like a cheap perfume. It is dark, and needs major upgrading. However very affordable, well you get what you pay for. A few extra dollars it is worth it to stay at W.
This hotel is Absolutely beautiful. The staff is very attentive and welcoming. I tried the buffet option the night I arrived and I can say is one of the best that I have had in my life. Usually I find hotel's food is not enough enough to pay high price but this option is worthy of your money. Rooms are very clean. I was very happy with the experience
I reserved and prepaid a room for myself and my family. We were moving apartments that day and needed a room for one night. Being residents in Panama I just had my driver’s license, which like in many countries serves as an id too. When checking in we were all asked to show our passport. Given we weren’t travelling abroad, there wasn’t a reason for us to have our passports with us. Still as a result, the front desk manager told us we couldn’t stay at the hotel. It was 8:30pm, I had my less than 2 year old daughter with me sleeping in my arms and my 5 year old son. And still, when I told them all I wanted was to get in the room which I had already paid for, and put my kids to bed, the front desk manager refused. I asked to speak to the general manager. The on duty night general manager showed up, and after being briefed by his staff about the situation, comes to me and asks me: “how can I help you ?” I felt insulted: I knew he was aware of the issue and instead would he ask me to tell him my whole story. So I told him I was upset with the service. He asked me to come to his office and sit down. He then said that when he and his family travel abroad they are always asked to present their passports. I reminded him I was a local resident and was not travelling from abroad. Nevertheless, he insisted and told me those were their rules, and alike in any hotel in Panama. I remained calm. When walking out, my wife was complaining at the front desk, and the guy was smiling at her, mockingly. We left. 10 minutes later I was checking in a block away at The Bristol. With Riu, it is probably the worst service I got for a hotel of that level and overall in Panama Not only is the staff poorly trained, but moreover they are poor souls with no empathy, not a drop of civic sense. I will not give names, they will recognize themselves. But they were surprisingly unprofessional and incompetent. If you have the possibility, avoid this hotel at all costs.
An excellent hotel in a great location in Panama.The buffet breakfast included with the room is really good.There’s a few malls and a ton of restaurants nearby, from fast food to fine dining.The pool area is also really nice.The lobby bar has happy hour on certain drinks from 4pm-7pm.Gym is adequate and has all the basic free weights and machines.Overall, a great hotel and stay!
Excellent and varied food and personnel very helpful.Reservations for New Year's Eve dinner/dance and overnight stay had been made two weeks in advance requesting a HANDICAP friendly room.At check-in, it was again requested.Room was a regular room and the toilet and shower were not handicapped accessible.At checkout it was noted and the person indeed informed us that it was so stated on reservation.We were on the 12th floor and handicap friendly rooms were on the 10th.
Perfecto y gran hotel situado en el centro financiero de Panamá. Habitaciones amplias y muy cómodas, bien ubicado, cercano a centros comerciales y área de negocios.Los servicios de alimentación muy buenos. Además, posee en sus instalaciones noches temáticas y música en vivo, lo que hace las noches muy entretenidas. Personal muy amable.
No ha sido la mejor experiencia estando en un hotel. Será la cultura panameña poco afectiva y cordial. Llegamos con reservación para Riu Plaza y Riu Playa Blanca sin embargo no pudieron darnos el traslado entre hoteles por haber reservado en diferentes páginas web y tampoco hicieron nada para darnos una mejor experiencia y brindarnos una solución. Las habitaciones excelentes y el desayuno buffet bastante bueno.
Para ir por trabajo está bien, la habitación es cómoda y tiene todo lo que necesitas, además está céntrico. En los alrededores hay restaurantes bastante buenos.Es muy grande, pero como todos los hoteles en Panamá.
The Riu is a very nice hotel. The room was nicely decorated. The bed was very comfortable. The shower had both a rain shower from above, and a shower handle from the side. There are double sinks including a mounted make-up mirror. There are lots of outlets including next to each side of the bed. There are also personal lights on each side of the bed. The breakfast has an amazing selection with multiple freshly made fruit juices, eggs cooked a variety of ways, cold cuts, cheeses, psalteries, hot foods, etc. The pool is on the ground floor which means not much sun gets to the area due to all of the other high rise buildings next to the hotel.
It's a high-end facility with spacious common areas.It appears to be showing wear & if I weren't there, gratis by Copa (overnight for delayed arrival & missing my connection) I would not be happy to pay top $ for staying there.Bed/etc was comfy, shower sprayed &/or puddled water on the floor.Restaurant is buffet style with lots of options.
We had drinks on the ground floor of the hotel, right at the back. Service was good for Panamanian standard, so that was positive, drinks were okay. We had a cocktail each and no food. Music wasn't loud which is rare in here so that too was a positive experience. It could be a romantic place it's just people around the restaurant and by the pool with their noisy parties often ruin the atmosphere.
Great outdoor swimming pool area and outdoor bar restaurant area. Pool should remain open a little later until 9 p.m. versus 8 p.m., as the W Hotel's pool is open 24 hours.The hotel offers one of the best and most complete breakfast buffets I have ever had. Nice staff overall except for one unfriendly overnight front desk employee. I love the decor of the rooms, but the lobby, which is very clean and spacious,is kind of retro and reminds me of the interior of a Cheesecake factory restaurant.Pillows could be improved (the ones at the W are better) and hotel is already about 8 years old and might need a facelift soon - and carpeting in rooms could be replaced with newer carpeting or tile or hardwood floors. You often have to wait a long time for the elevators because one of them that travels to the higher floors was out of service during my entire stay, and apparently it has not been working for some time - a needed piece to repair it was being shipped by boat and even the staff expressed frustration in that regard.They need to do better to address broken elevator.Gym is decent but could be a bit bigger or improved.Live music performers sometimes at bar in lobby. Hotel is across from the Soho mall and in walking distance to the Multiplaza mall. Hotel rates are very reasonable.
This place is not 5 stars. The rooms are like Vdara in Las Vegas would be 15 years from now. They are older with the sheets worn out and chipped bathroom tiles. 5 stars I expect everything perfect which this was not. The breakfast buffet was mid grade Gringo. I had to change rooms too because the bed sheet had a stain on it. It was worth the price though at $115 so the price fit the quality but to say 5 stars is misleading.
My partner took my here as a surprise birthday gift in July. She stayed at other Rui properties and enjoyed her stay so didnt think this would be any different. Let me start with the looks we received as if we were the fifth wonder of the world. Guess no one ever seen 2 females hold hands. The looks we got when were hands were nothing compared to how staff and guest stared at my partner.At booking she requested a king bed with courtyard view but instead received 2 double beds When we went to the reception desk we were told we could push the beds together because there were no rooms available with a king bed. I told them that when we booked we requested the king sized bed. He looked in the computer n found a room that was about to be cleaned with a king bed in the back of the hotel facing an abandoned building with a bad oder. We were told to try again the next day. When we tried the next day we were again told there were no king bed rooms for us again. I informed the man at reception that we were told to come back for a room change. He told us to wait then a female came looked in the computer and told us she sees a room told us we could look at it and let her know if we wanted it. The room was once again in the back of the hotel but on a different floor facing the abandoned hotel. We decided to just stay with the room we had.The hall and door to our room had so many black moths around it. One of the days it was so bad that I had to close my eyes n be lead into the room by my partner. Yuck!!!Ok cleanliness.... look at the pictures is all I will say smhThe food was not good and there was nothing Panamanian about it. I can say this because I am raised by a Panamanian family that were born and raised in panama. The buffet was lacking seasoning and at the steak house there was a big dead fly on my plate when they brought it me. the Italian restaurant had a foul scent in itThe pool area looked nice until you notice the bar menu has mildew inside its plastic frameThis was not a experience and I will not be going back or recommending this hotel to any one I know
Es un hotel maravilloso, la vista desde alberca es increíble. Under the embrella, confortable on our chair, we see the sea while drinking cocktails.The shows where professionnels and amazing.We stay two weeks, we rent a van with a guide at the hotel and we had a blast.We went in the ziplane in the forest. A must would be the cruise in Panama Canal.We fed the monkeys, it was unbelievable.
Don't use any taxi or car services from the hotel. They will not provide the services you paid for. They charged us $200 for a trip to monkey Island, and we paid there separately to take us to the monkeys. They said we need 11 hours because going there and coming its 3 hours each way. In reality it's less than 2 hours. Then they were supposed to take us to Gamboa but they took us to somewhere else that charge us $35 per person when later we found out that in Gamboa it's only $20 per adult (we were 2 adult and 3 kids). We were done by 11 including the lift. When we told them we have another 7 hours left, and we want to go somewhere else they didn't agree so we ask for a some refund for those hours. They start screaming on us. And later we found out that the guy who identified himself as a manager wasn't and gave us some fake name, and the supervisor was the girl who sat there playing in the phone and laughed at us.I WILL NEVER GO BACK THERE, THEY ARE LIARS THAT ONLY SEE DOLLAR SIGN.We been in Riu hotels before but that's was definitely the last time. If the hotel provide a service they should stay behind there promise.The only good thing is the staff in the hotel (restaurants, cleaning and pool staff)they are nice and really helpful.I wish they had the option for 0 stars.
This is not the first time I stay at this hotel, I've chosen it several times before especially for business trips. Normally I come alone and the service is ok, the concierge staff is not especially welcoming but for me it's OK as long as they do their job. This time the experience has been not a joyful one.My siblings arrived in a flight later than mine and said the people at the FD were rude to them too. When we came to ask for them to help us with the third bed the attitude of the lady was super rude too. I don't know if I keep expecting NY services but I'd say to be an international brand, they should strive for better.Most of the staff is plainly rude, the tub was clean (and cleaning staff was nice) but it's definitely not maintained well. Toilet top was broken too. One thing I'm 100% surprised is the fact they asked us to pay for leaving the bags in the hotel. I travel A LOT for work and have even done the same thing here, and this is the first time in a hotel where I do a check out here at 5am and they expect me to pay for keeping the bags. Now, imagine my surprise to have to do that when in fact I'm also coming back tomorrow for a longer stay at the hotel... It's just 9 bucks which I believe were not a good amount to waste my time even debating but it really says a lot about the service of the place.On top of that and has nothing to do with me but they had some customers waiting trapped in the elevator for about an hour and I guess it's the zen mentality or something but it didn't really seem to be any preoccupation for the overall situation at all... Weird and scary for the girls inside though.
I've was there with my 5yo daughter for one night because I've lost my flight connection. This is a good hotel, but I've stayed in other 5 stars and this one was not at all the same standards. Maybe because my stay was being paid by the airline but I was ignored several times by the staff. I was fighting with 4 luggages when I arrive and when I left but the many hotel employees in the lobby just ignored . At dinner and lunch the staff just ignored us they didn't offer any beverage. The breakfast was good. We were, again, ignored for beverage and the table was dirty but I blame it in the fact it was crowded and they just had 3 people to serve. The tv wasn't working.Overall it was clean, big and the pool and the view was pleasant. I am planning to return to visit Panama but I will not stay in this hotel again.
Worst experience we have ever had with a hotel. We booked through Kayak which apparently outsourced Snap Travel. We booked several days ahead and when we arrived their booking department (in the Dominican Republic) hadn't authorized the reservation. They assured us they would and asked for a credit card for incidentals. My wife checked back three times that night every two hours before we went to sleep because we didn't want to get charged for a regular price night ontop of the money we spent for the original two night booking. Well they kept giving the run-around that it would go through. Well, it didn't. The next day we were charged for the full price of the night. We talked to the manager Mario who was very unhelpful and wouldn't reverse the charge. He acted like it was our problem only. We had to call Snap Travel and be on hold until they understood the problem and tried to rectify it. We still couldn't get an assurance so we left for lunch and told them to notify us if they (Snap Travel) could actually confirm we wouldn't charged for another night. After a few hours they said they had it and we reluctantly returned because we had already paid for the second night in advance. So we would be out of that money had we left. Still, we almost decided too because if such terrible service. Also, the room was a bad and run down looking orange decor that was the worst we have seen (and we thought and said this before the fiasco). Additionally, the rooms have very thin walls. Even after all that trouble they still didn't try to comp our $24 parking. Although we did get an apologetic email from a higher up manager. So that earns them an extra star. I also found the gym to be well below a supposedly 5 star hotel standard. We will never stay at the RIU again. If you have finished reading this, I hope if you decide to stay you'll have a much better experience.
Cómo siempre el hotel Riu todo muy bien . No puntuó con un 5 porque en el restaurante cuando fui a pagar el muchacho que me atendió para la cuenta me dijo si incluía la propina y le dije que sí, mi sorpresa fue que puso de propina un 15% cosa que me supo muy malya que lo usual es el 10% . Hablé con la encargada la cual fue muy amable y me pidió disculpas , disculpas las cuales las acepte y tengo que decir que la actitud de esta persona fue intachable.
Un hotel muy amplio, con variedad de restaurantes aunque podría mejorar la carta en lo que sushi se refiere...Ambiente relajado y con buenos serviciosUbicado en el centro cerca de shopping center y servicios.Una buena opción para la estadía, aunque buscaría cenar en el centro.
COPA Airlines put a whole flight of us up here when our plane was delayed at O'Hare, causing us all to miss our transfers. What a lovely surprise! It's a beautiful hotel in the banking district. My view from the 23rd floor was incredible: cityscape backed by the ocean. The room was very comfortable, clean, and well laid-out so, though not very large, it felt roomy. The shower was wonderful. Great, huge, buffet breakfast with excellent coffee, and outdoor seating available. Very friendly staff everywhere. Thanks, COPA!
Dear Hotel Riu, I need to apologize as I had placed a wrong review onyour Review Tab. To make amends please allow me to say that me and my husband were thrilled to stay at your hotel, the rooms were so clean, an amazing view of the city, the Hotel itself is beautiful, the food was great, staff was wonderful! Highly recommended from our end and definitely to go back again. We had a really bad experience at another hotel and staying with you was the best choice that we did on our second trip to Panama. For those that read my previous comment, please disregard and accept my apologies once again. For those visiting Panama this Hotel won't let you down. Thank you again for such a wonderful stay.
I am saddened to leave this hotel. My boyfriend and I had a pleasant stay here. Everyone was so nice and helpful! OMG, you do not get this in the United States. Brian was so amazing to us. He catered to all our breakfast needs while we stayed here for a full week 6/16-6/23/2019. I do not have anything negative to say about this hotel. The hotel is in a safe area. Thank you, everyone, for making my boyfriend and I first experience amazing. If you decide to stay here make sure you see the concierge and customer service, they will help you find things to do in Panama. Thank you again Riu Plaza Panama for making our trip memorable.Note: Use Viator.com to book tripsPros: Excellent service! Breakfast was amazing! Bathrooms were always clean! Salsa dance class was soo much fun! Happy hour 2 for 1 was amazing! Room service was amazing! Thank you for the water every day! Thank you for all the smiling faces!
We had a great time in the RIU Plaza. Room was big and clean with ocean view from the 30th floor.Breakfast was overwhelming... almost too much and very American. If you live huge buffets you gonna love it.Small shop inside to buy water and some beverages.
We had a very minor issue with the bathroom door handle that they fixed right away. It was very clean and very pretty. We had a great view of the city.Everyone was nice and helpful. The price was really cheap for the quality of our stay.
El hotel en general es agradable. Sus habitaciones son amplias ylimpias. Posee varios restaurantes y bares. En alguno de ellos se puede comprar comida para llevar a la habitacion. Se encuentra cerca de sitios turísticos de interés como la ciudad vieja aunque el caos de tránsito de la ciudad y la desordenada forma de manejo local generan inconvenientes para llegar rápido a los sitios de interés. El personal es amable y respetuoso pero algo ineficiente en algunas áreas como por ejemplo en la correcta y oportuna provisión de toallas. El desayuno es abundante y muy variado. En las instalaciones del hotel se pueden alquilar automóviles y cuenta con centro de información turística.
Hotel could be excellent, staff is very helpful, however I had an awful night during my last stay.Temperature in the room was freezing.I tried to increase the temperature of the thermostat but there was no heating, just air cooling. So I simply switched the air conditioning off and tried to sleep, which I hardly could.In the morning after a 4 hour night... I was sick.Catching a cold in a tropical country is just unbelievable.
Nicely located hotel in Panama City.clean, good service, good breakfast.What else do you need?If you have a room at a higher level than the view will be astonished. Unluckily I only spend two days there and had no chance to use the amenities.
Hotel lujoso, arquitectura moderna, espacios amplios. Buena decoración. Atención excelente. Comida excelente. Buena vista de la ciudad desde sus habitaciones superiores. Tuve que hospedarme en el Riu debido a que perdí mi vuelo de conexión debido a un retraso. La aerolínea lo pagó y sinceramente no esperaba un buen hotel, por suerte me equivoqué. Hizo mi experiencia de (des)conexión muy agradable.
Nice 5 star hotel. Perfect location in Panama city.
Everything was good. I love this hotel. 🙂
After a week in the jungle anywhere with a hot water and a shower would have been welcome. However the Riu Plaza was luxury in the extreme. Staff fantastic, rooms brilliantly coloured and clean breakfast, you name it its got it!
My stay at Hotel Riu Plaza wascomplete... I'll choose to stay there again any time and the food it's very deliciosa
This hotel is very nice, the experience was great. It's not the cheapest one. But the hotel offers different experiences from salsa lessons to a very good spa. The only thing that I didn't like it was the entrance. It's chaotic.
It s 5 star htl in Panama city. The location is in city center. So very vomfatable to move. And car rental & private tour system is also good. Clean-well room and facilities of room is good. The staffs r trained well and have good mind to serve customers.
I stayed in 5 hotels during my stay in Panama City. The breakfast is the best.
Wonderful hotel staff and modern, comfortable rooms. There is a slightly dank odor to the hotel that is obviously from the high humidity. Apart from that, this is a place I would definitely recommend.
Staff friendly and helpful, lots of food options for breakfast across cultures, nice bar, good evening atmosphere
High Class luxury at economy price. The dinner buffet was terrific.
My fiance and myself were beyond impressed with facilities and its comfort! Fantastic breakfast selection! Staff is very helpful and friendly. This would be our favourite hotel, in all honesty. It offers breathtaking view if you ask your room to be reserved in one of the the upper floors! Very clean!
Was here in August of 2019. Forgot to thank the accommodation staff for their efforts to cure me while I was sick. 5 stars easily! Gracias.
Riu is a fantastic hotel. It’s very clean and fresh. The staff are very courteous and friendly. The pool is lit. The food is good. I would definitely recommend this hotel!
Nice hotel modern, just in the financial heart of Panama City. Nice breakfast, the prices are very competitive, there is always something going on at the hotel. Walking distance to nice restaurants and shopping mall and very close to important banks. Very good for business travelers.
Beautiful hotel. Great service fantastic view. My room was clean and the view was awesome. Front desk staff took great care of me. Restaurant staff were great too
I totally enjoyed my stay at Hotel Riu. Fantastic food and service. Very nice atmosphere.
Good service. Great amenities
My second time staying at the Riu Plaza. Nice hotel for a short stay. Rooms are nicely decorated, very purple! The views are amazing! Housekeeping is touch and go at times. Breakfast buffet is decent but stay away from room service.
Great place, great rooms, great breakfast. The pool outside is nice too. Nothing to complain about
I loved the hotel rooms food the pool just wow
Very pleased, excellent customer service, very nice hotel. The food at the restaurant was really good, the desserts especially, were outstanding...
Beautiful and elegant. Bar and restaurant in the hotel as well as little cafe. Pool was clean and beautiful. Food was amazing and service wonderful. Would love to stay again!
This hotel easily could BECOME a 5 star, however at the reception desk need to work on make a precisely presentation on the whole hotel layout, the person that check me in couldn't explain it, however the another desk personnelright next to me did an excellent job with another Customer, basically the hotel have double standards.
Very good. Highly recommend.
Great Hotelrooms, nice view from the poolside, delicious breakfast and great Mojitos at the Hotelrestaurant
Great Hotel Well operated. Beautifully kept and breakfast is a wide range of gastronomic treats. Front Desk helpful and polite. I recommend unreservedly.
Great value and service. Uber to Casca Viejo is cheap, so no reason to pay tourist premium for those spots. Generous mezcal pours at the bar, too.
Big rooms, comfortable, and a nice selection at their buffet.
Beautiful sight of the Panama City. Great service and cozy rooms.
Really nice location. Good rooms. Had some problems with the access cards several daysthou. Decent breakfast and swimming pool attracts a lot
In the banking zone, very centric. Very good breakfast included. Spacious room.
Great food, nicely designed, and great services. A very convenient location and you never know who's going to show up at the hotel.
Rooms need to be renovated and you don't necessarily feel the great hotel experience. It gets crowded in mornings but it's pretty well located
Really nice hotel. In the heart of the city, lots of amenities close by. Friendly staff and clean rooms.
Fantastic hotel. Rooms were clean, high quality. Staff is great. Definitely recommend
Fantastic hotel to stay at. Stayed at the hotel every 8 weeks on route to Minera Panama.
Beautiful place to come for business and for leisure. Breakfast has lots of intercontinental varieties. Make sure you spend some quality time at the pool side bar. I love Panamá!
Sharp hotel. Nice breakfast buffet. Good service, location.
Great first experience. Great view of the city from the upper floors. Friendly staff. Comfortable room space. Good food. Personally, too many food dishes had meat in it but there was enough food to choose from. Desert was awesome.
TV with problems, the cleaning lady walked in my room without knocking, noise air-conditioning. Everything else pretty good, food, Internet, cleaning, crew, location.
Very nice stuff And clean place👍👍👍
Clean, well-appointed... helpful bilingual staff made it easy to get around. Slept like a baby! Highly satisfied. Also, a delicious buffet dinner although no red meat.
I tried 3 hotels in panama city but this is by far the best, I havent seen such wide selection of great food at breakfast and pool has amazing views
Amazing please fixed smaller bache access your hotel. Are you waiting or make letter to mop and then happy acess
Great pool area, breakfast package is great and staff are nice. Hotel is very nice but starting to show signs of it’s age a bit. Will need an update to continue competing with newly built hotels in the city. Still would go back again.
Beautiful rooms great food excellent service
Nice place in Panama to get a meeting nor enjoy in the center in Panama city
Good hotel, conviniently located. But when will they finally repair the elevator? It is down for at least 2 months, needlessly increasing the waiting time to the upper floors.Good breakfast, nice pool, friendly staff.
Stayed here under weird circumstances...Copa Airlines flight was delayed and missed connecting flight so Copa put me and gf up here for a night. Overall a good experience (cannot say the same for Copa). Buffet dinner was nice and staff were helpful, cannot speak for other amenities.
Was there for a cultural night hosted by the German Embassy. They played a German film. I had dinner from the bar right where they were playing the movie. Nice cold beer, tasty seafood. A little bit too expensive.
Lovely hotel in a good location. Breakfasts are good and have a wide variety of food. The pool area is clean and not over crowded. There is a great 24 hour food spot in the hotel which is convenient.
Great place to stay in PTY. I recommed it for vacation time. My son and melf stays some days there.
Lovely new hotel, super friendly staff
Exelente servicio, atención, habitaciones, todo muy bien, claro es un hotel 5 estrellas y el costo amerita que así sea no esperaba menos.
Excelente todo muy muy buena la atención de todos pase las mejores vacaciones en Panamá me sorprendieron me encantó gracias
Muy bonito Hotel, Recomendable, habitaciones muy comodas grandes y modernas,.
Gran lugar para vacaciones
Me encantó. Muy limpio, personal atento y amable
Excelentes instalaciones la piscina muy cool, el servicio de sus anfitriones espectacular y bebidas muy variadas, el buffet de desayuno exquisito, vistas espectaculares de la ciudad en 3 puntos cardinales (habitación y extremos de pasillos) habitaciones muy confortables, room service
Excelente lugar, instalaciones con una clase de hotel 5 estrellas reales. Buena atención del personal de recepción, mala atención del personal de cocina en vivo y del valet parking. El desayuno es muy bueno
Excelente hotel situado en el sector financiero. Muchos de los bancos estaa distancia camina do que es uplus con el tráfico de Panamá. El buffet debe mejorar porque es muy básico. La parrilla de la piscina muy buena y la preparación de las carnes excelente. El bar de la piscina muy atento y amigable.
Trato inmejorable! Personal muy atento .
Muy linda vista de la ciudad, buen desayuno y cuartos bellísimos. Todo de lujo. 👌
Hotel de ciudad, bien ubicado. Las habitaciones amplias. El bufete variado y de calidad. El trato atento.
Lo dijo y lo sostengo ess d primerason mi familia fuera y dentro d mi mexico la vista desde el pent house riu plaza panama
Excelente experiencia, limpieza 5* y servicio especial. Me gusto mucho el desayuno
Muy elegante y bonito. Su ubicación es perfecta.
Mataba por Ir al Riu Plaza Panamá y me Encanto lo Recomiendo sobre todo restaurante Ibiza@karlyando-unrato
Un excelente lugar para descansar y relajarse con la familia o amigos.
Fabuloso el lugar, excelente atención, habitaciones limpias y cómodas. La comida del restaurant principal fantástica!! Excelente relación precio calidad y valor
Es un lugar maravilloso es muy de calse alga y elegante su piscina es hermosa
Excelente hotel! Sigueme en instagram Follow me zam_abt. !!!
Excelente servicio comida piscina ! Great work !
Buenas atenciones, wifi en todo el hotel, buen menú en el buffet aunque en la noche deberían tener un menú especial a la carta pero muy recomendable para estar centro de Panamá.
Siempre me hospedo aqui. Gran relación precio-calidad-servicio. Linda piscina. Buen gimnasio con buen horario. Buena ubicación. Pero lo más destacable en mi opinión es... Su personal. Son todos super atentos, no dejaré de ir a este hotel parando en Panamá
La comida estuvo espectacular los alimentos frescos. Todo con buen punto de sal. Los sanitarios muy limpios. Fue solo la cena en conmemoracion del amigo secreto del departamento de Calidad. Falta Hospedaje
Hotel muy bonito, cómodo y con una excelente ubicación en ciudad de Panamá.
Excelente hotel, habitación grande y baño cómodo.Desayuno variado y de muy buena calidad. Tiene varios bares y restaurantes algo caros.
La comida es de lo mejor!
Cómodo, buena comida yatención.Lo que no me agradó es que me cobraron cargo por estacionamiento a pesar de estar hospedado.Deberían decirte antes de llegar para que uno tome la decisión y no hacerlo ya cuando no puedo ir yo misma a estacionar enotro lado.
Muy bueno en todos los aspectos
Muy buen hotel en el centro de Panamá. El entorno de la piscina es muy lindo y el gimnasio está bastante completo y con equipamiento de primer nivel.
No experimenté el hotel por estadías, fui por una exposición de universidades. Pero muy buena la recepción de las personas del hotel, muy buena atención al cliente. Es hermoso, muy ordenado, concurrido y con mucho lugar para esperar cómodo.
un lugar hermoso . los servicios prestados son los mejoreshabitaciones restaurantes discoteca piscinaslicores playa privada
La pasamos muy bien en el buffet del día de las madres y la comida deliciosa
Es muy lindo y cómodas las habitaciones. La comida es excelente. Lo recomiendo 100%
Un hotel con algo de lujo, moderno. Espacioso con cafetería las 24 horas. Para estar en Panamá el café del desayuno parecía té. La atención educada pero fría, nada cordial. Las habitaciones son bonitas y muy amplias con todos los servicios, caja fuerte y Wi-Fi incluidos.
Muy bien cuidado y buena comida.
Muy acogedor, excelente atención y sazón en su gastronomía...
Excelente ubicación vistas espectaculares
Un Hotel muy bonito. Personal agradable pero el restaurante no es recomendable
Muy bueno para eventos masivos a bajo costo
Excelente lugar para eventos. Buena ubicación. Buena cantidad de muchachos para valet parking.
Personal muy amable muy limpio la comida delicosa y muy elegante el hotel. Su piscina la ame.
Excelente hotel 5 estrellas calidad comida ambiente espectacular vista panorámica a la ciudad de Panamá deslumbrante
Mm bueno la zona del bar cierra temprano, es céntrico y jamás e entrado a una habitación ni lo creo porque vivo en el país.
Muy lindo
La piscina exterior muy confortable y muy buena la atención.
Excelentes instalaciones, habitaciones amplias, bellas y bien amobladas. Buena comida y espectaculos. Buena atención.
Eventos a tu altura. Agradable espacio. Buena atención y fácil acceso. Cerca de paradas del metro bus.
La comida deliciosa. El personal muy atento. Las habitaciones limpias y cómodas. El ambiente del bar es muy ameno.
Excelente ubicación hotelera parte nueva de panama casco urbano, excelente comida, piscina, restaurante, se puede caminar toda la zona con tranquilidad
Me pareció un buen hotel de precio cómodo y muy aseado y ordenado. Buena atención al cliente. Recomendable
Muy buen servicio, atención y super recomendado. Tiene bonitas vistas a la ciudad
Excelente hotelería. Las instalaciones son muy buenas. La ubicación es excelente cerca de comercio y restaurantes. Lo recomiendo
Excelente atención
Cadena de hoteles multinacional, super recomendados, excelente atención y las instalaciones super limpias
Hermoso hotel en una muy buena zona central de panamá. Súper recomendado.
Excelente servicio.. habitación muy cómoda.. la atención de todo el personalmuy buena
El lugar soñado para quedarse en Panamá. buena comida, un buen servicio, buenas instalaciones, muy seguro
Estuve en el hotel cuando perdí una conexión a EEUU excelente servicio,comida exquisita y muy cómodas habitaciones con excelentes vistas además de estar bien situado.
Muy buena atención y ubicación en la ciudad
Excelente lugar muy serviciales con los clientes ubicada en un punto estratégico
Buen citio para hacer reuniones grupale. Buena atención y calidad de comida!
Súper atención, su comida, ubicación, habitaciones. Todo es espectacular
Muy buen servicio
Divino hotel! Habitación súper cómoda y limpia
Un gran hotel. Pero debe trabajar más en la atención al cliente de algunos de sus colaboradores.
Excelente muy sostificado la amabilidad del personal es excelente
Comodidad, tranquilidad, buena atención y servicio, hermoso lugar y sus instalaciones de alto nivel. En una palabra Lujo.
Buena comida y atención
Las habitaciones son muy cómodas, el personal es muy atento y el desayuno buffet es bastante variado.Tuve la oportunidad de participar en sesiones de un congreso mundial y los salones son amplias y bien equipadas.El precio es muy conveniente para un hotel de esta categoría.
Me gusta por los eventos de calidad que hay ahí
Excelente lugar
Fui a un evento de fiesta de graduación, el lugar es bonito y espacioso, la comida no fue tan buena como la espectativa que tuve inicialmente.
Muy buena comida
Es un hotel excelente !! Sus espacios guardan una calidez y buen gusto supino. Las habitaciones estan muy bien decoradas, son amplias y confortables, los baños muy buenos. La variedad de su cocina gourmet alcanza a cualquier paladar exigente en sabores y aromas ¡
Muy bonito. Habitación enorme. Rica comida. El servicio no es muy bueno. No son muy amables.
Muy elegante todo bien
Muy bonito y cómodo, el personal muy amable
Exelente
Impresionante el tamaño del hall y las habitaciones. Vistas impresionantes. Todo un poco anticuado. Perl vale la pena.
Muy buena atencion, tuve pequeños inconvenientes y me los solucionaron rapido
Hotel muy completo, limpio, buen confort 👌🏼
Los recepcionistas son groseros y no dejan pasar visitas. La bulla insoportable al entrar. Por cada visita te quieren cobrar 80.00 dólares adicional. Te cobran por valet parking y el cuarto con olor a humedad.
Muy buen servicio al cliente, habitaciones cómodas y un personal capacitado y servicial.
Lujoso, salones para eventos muy cómodos y amplios. Excelente servicio
Increíble experiencia las comidas en el restaurantes de muy buen gusto. Las habitaciones son muy cómodas. El baño tiene puertas, sin embargo estas no tienen ningún tipo de seguro para bloquear las, pero si te encuentras solo, esto no es un problema.
Excelentes instalaciones, comida del buffet riquisima, impecable limpieza y muy buena atención. El gimnasio bastante completo para ser de un hotel. Muy bien ubicado.
Hermosa vista, bien ubicado. Un poco excesivos los precios
starExcellent
rate_reviewExcellent romantic hotel. Good for sightseeing and located near shopping areas.
placeGood for sightseeing and located near shopping areas.
Calle 50 con 53 Este Urb Marbella, In Panama City (Campo Alegre), Near Via Espana, Panama City, Panama City & Surrounding Area, Panama
El elegante y moderno RIU Plaza Panamá, inaugurado en 2010, goza de una excelente ubicación en el corazón del distrito financiero de Panamá City, y cuenta con unas impresionantes vistas de la ciudad. Es la elección ideal tanto para viajeros de negocios como por placer, ya que cuenta con un gran centro de convenciones con 21 salas para conferencias, un fabuloso spa y zona de wellness, y opciones de alta gastronomía. A poca distancia de tiendas, restaurantes, bares y museos.
