Everything about this place is a scam. Once you are here it feels like you are trapped and can’t leave. There are very few accommodations. No verity for food. And the bugs are brutal. The staff at the front desk only wanted to prove points. It was advertised as adults only but when we arrived there were children running around. When I asked the “manager” said that there was nothing he could do and children are welcome. Also when I asked for a manager I was told he wouldn’t be on premises till 5. But he magically appeared within minutes after they saw I was becoming upset. Did I mention the mosquitoes in our room. Yah covered in bites. We were also told that we have an upgraded room with and ocean view. The ocean behind the parking lot and giant cliff.
I’d also like to add that we were only partially refunded because our room had BLACK MOLD. At that point there was no salvation for our honeymoon and wanted out.
My advice go anywhere else
star Jenna Shankoff
Wish I could give these guys 0 stars. The views are great, but the staff and organization is not focused on the customer. The lawn areas are not maintained. It is loud as F on Saturday because there is a nightclub that literally blares music all night.
star Arjun Mohindra
We stayed at the Vista Di Capri Hotel at the very top of the hill from the Maya "Beach less" Experience. 60 Euros per day for two got us two chaise lounge chairs, two towels, two bottles of water and an umbrella. Food and drink prices are on the high side here. There is virtually no beach here. Concrete is their beach. I suggest go to a real beach in Cancun, Mexico or Punta Cana, Dominican Republic. Don't bother coming g here
star William Schulte
After an idyllic journey through Italy, it was time to top it all off in this seemingly luxurious and romantic hotel. When we booked it, it seemed like a very expensive price, but looking at the photos and instagram it seemed like a very special hotel and we decided to go. Bad idea. From the moment we arrived everything was a disaster. We had never been received so badly at the reception. We were addressed in a bad way, without greeting us or even looking at us. They directly asked us for our IDs and gave us our room card (no explanations about breakfast, nor the beach club... Nothing). During our stay we found the service to be very poor. The most incompetent, rude and unprofessional staff we have ever seen. They wouldn't look at you, never said hello or even replied when we greeted them. They barely spoke the language, it seemed that everything you asked them for was a nuisance, and above all, they forgot all the requests (food, drinks, towels...) Nothing of what we asked for ever arrived. During the 3 days of our stay, our room was NOT cleaned, despite the heavy rains that made everything wet and dirty.
In summary, the location and decoration is spectacular, the hotel is beautiful and the sunsets are the most beautiful we have ever seen, but the rooms and especially the service are not up to the standards of a hotel of this price. I had never seen something like that in my entire life.
star Pandora Fem
The resort was nice however there really is no access to the beach which was disappointing. Pool area was full of women taking photos for Instagram and felt more like a skimpy bikini competition. €50 entrance fee which was fair enough however the resort still needs some maintenance work. Umbrellas aren’t really sun-proof and the pool area is super slippery. Having said that, food was very good and service was ok too. Bill for food and drinks for four people came up to around €200 which included 4 meals and a couple of drinks each as well as fruit salad for dessert.
starstarstar Amy Sargent
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