Almost a five star. The room was very nice we had a one bedroom. The view is amazing. Location 5 stars. Beach was nice, crowded a bit. The pool is smaller than the pictures look and crowded. The issues are if you want a chair on the beach or a cabana at the pool you pay more It was 100 a day for beach chairs, 300 a day for cabanas. This is after paying almost 2000 a day for my room seemed off to me.
starstarstarstar LaVonda Jeffrey
I love staying here. Location is great. getting to the parking garage was easy. Royal Hawaiian Center is right there so walking to nearby stores and restaurants was great. Love that there are 2 pools on site. One for adults only (infinity pool) and one that's family friendly. lots of elevators so you don't have to wait long to and from your room. Beachfront access. Beautiful views.
starstarstarstarstar Jeannine Segi
We stayed this past week at the Sheraton Waikiki. On our first afternoon there, we ran into Roger who works in housekeeping. He was so kind and welcoming. He had a smile on his face and really stood out to us. The next day after spending the day out of our room, we arrived to find a beautiful had written note from Roger. Thanking us for staying with the hotel and wishing us a good day. This is the first time anyone has been so kind when staying at a hotel. He saw Roger several times over our stay and I was grateful for every encounter. The world needs more people like Roger. I will never forget his lovely notes and kind words. He remembered when we told him we liked be checking out and he left us a note our final day wishing many blessings and safe travel home. I truly hope management knows how great Roger treats clients and how meaningful he made our experience. The hotel is beautiful and we can’t wait to go back!
starstarstarstarstar Kimberly Hernandez
Great location, nice rooms and excellent oceanfront views. The Pool was great with waterslide for the kids. Staff were friendly all over the resort.
The only reason I did not give this resort an 5 star:
1. The trip didn’t start great as it took 24 hours to get a shower curtain in our room even though I asked 3 times. Nobody even apologized to us.
2. Resort charge is ridiculously expensive for what it is supposed to provide. (Does not even include parking).
Would love to stay again. Hoping they lower the resort fee.
starstarstarstar Jordan S
This was my first time staying at this hotel in Waikiki and I loved it. I will be staying here for future Waikiki visits. Check in was a breeze and the woman who helped me was incredibly sweet. The room was perfect and very clean. There was a separate dressing table which was very useful when I was drying my hair. Closet space was quite small but I don't utilize storage space in hotel rooms. I also thought the location of this hotel was perfect for my introverted personality. Honolulu coffee company is right around the corner from the elevators. There wasn't much of a line or wait at the times I went. I really enjoyed the iced Hawaiian lattes. It was perfect to sip on while enjoying the ocean view from my balcony. On my first morning, I needed help locating the entrance to the beach. One of the workers walked a long distance with me, to show me the way around the pool and onto the beach. I didn't expect that as most people don't go that extra mile to help someone; they would just point in the general direction. Great hotel and stay!
starstarstarstarstar Jennifer
Don't forget to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a stay. This web site will compare hundreds of booking websites and normally will have rates much cheaper compared to others! Thank me later! This resort is one of the highest rated in the area. I've been coming here for years. If you decide to stay here you for sure won't regret it.
Very beautiful hotel, amazing infinity pool and many options for stores in the mall! Me and my wife stayed here for our honeymoon and it was the most amazing experience we could have asked for! We accidentally booked a partial ocean view room when we thought it was a full ocean view but customer service was amazing to find us a full ocean view room to make our stay absolutely perfect! Housekeeping was very friendly and always cleaned our room very well every day so that was greatly appreciated also! If we come back to Hawaii, we would for sure come back to this hotel and would highly recommend to others as well!!
starstarstarstarstar Anthony Orpen
I absolutely loved my stay here at the Sheraton Waikiki. Service from all staff members was exceptional. From the time that we checked in until we checked out. I didn’t get my room service in my room but the housekeeping would leave fresh towels at my door daily when we placed the old towels outside our door…
The convenience of this property is awesome. If you’re looking to shop, it’s right there, the beach, it’s right there and all the restaurants within walking distance of the property. There’s also some great restaurants on property.
And the pools were not too crowded and the beach was definitely not to crowded. Get there a little early so you and get a good spot to lay out or rent you some chairs with an umbrella for the day.
Lastly, I have stayed at a lot of Marriott properties, this was one of the best. The views, the food, the service and the location made this an outstanding and very relaxing stay.
starstarstarstarstar Robert Johnson
Don't forget to use Hᴏᴛᴇʟʙᴏʟʟʏ.ᴄᴏᴍ when booking your place. They compare thousands of hotel sites and usually will have prices a lot cheaper than others! Thank me later on! This place is one of the most well known in this area. I have been staying here for a long time. If you stay for a few days you definitely won't regret it.
The staff at this hotel were so friendly and helpful - from the front desk staff to the housekeeping crew, as well as the pool attendants and cultural class leaders, the people working here went above and beyond to make this experience even better than expected. The hotel is in a great location with amazing views and within walking distance from a food court and shopping. The pool does get crowded early, but it's right on the beach and the separate infinity pool was a great option with less crowds.
starstarstarstarstar Noian rana
Room views on the Diamond Head side are amazing. Some of the amenities on the higher floors are no open and the rooms are just okay. We had some room issues, which the staff quickly addressed. Pools, beach access, Rum Fire and little shops are great. Access to Royal Hawaiian and dining shops is fantastic. Definitely a great place to stay in Waikiki.
starstarstarstar Brett L
We love the Sheraton Waikiki, it is great for a family with kids. There's 2 pool tables and other fun activities to entertain the family, along with being on the beach. The staff and cleanup and cleaning crew take pride in their work. You can see the cleanliness of the room and all around the hotel spaces. Everything is within walking distance. WE will definitely return.
starstarstarstarstar Elizabeth Tran-Anderson
Our family of 3 had a really fabulous time at Sheraton Waikiki. We love the pool and hotel complimentary activities very much. Our room was very clean and housekeeping service was excellent. Shout out to Imelda who clean our room for the week, she went above and beyond to provide what we need and change our dirty towels for us. We are all very happy with the stay. The ocean view was fantastic and worth for the upgrade. We had many meals with the nice view in our balcony
starstarstarstarstar Carmen Yau
If staying in Waikiki, I recommend this hotel. It is right on Waikiki Beach with arguably the best view of diamond head. The pools are nice, but a little bit cold and extremely crowded. Pool chairs are impossible to get unless you arrive to the pool before 8:30 am. The rooms are comfortable. It's a huge hotel. If looking for something more peaceful, I would book Royal Hawaiian next door. We came with little kids. The balconies made me a little nervous with toddlers, although the views were incredible. The pools were also pretty cold for both of my kids, so we spent time in the ocean instead. The beds were comfortable, the food was decent and the staff were friendly. The location can't be beat.
starstarstarstar Sammy
This is coming from a Texas point of view. The hotel service was horrible, I understand your on island time, but hardly anyone that comes and stays in Waikiki is on island time. Lunch at one of the places inside by the pool with only 3 tables sat down took us 45 min to get our food and it was wrong. Separate from that, the hotel treats everyone like criminals asking for passes every 2 seconds , masked, ids to move two steps. The customer service is far from good for a Sheraton hotel, not even sub par. Everything is extremely overpriced. 25 dollars for a makers and coke in a tall glass at rum fire. The rooms are very small, the bathrooms don’t look very classy at all. The view is the only good part. The view with all these bad things will not get me past 1 star. If I wanted to vacation with super strict rules, I would go stay at my mothers place. Not worth the trip.
star Mikey T
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