I loved this hotel. You can tell management really tries to keep it nice and updated even though it’s a little older. The staff are so friendly and nice! The bed was really comfortable. I loved that there was a little Starbucks downstairs. I wish I would have had time to use the pool, but maybe next time! Excellent price and close to everything. Eu amei este hotel. Você pode dizer que a gerência realmente tenta mantê-lo agradável e atualizado, mesmo que seja um pouco mais antigo. A equipe é muito simpática e agradável! A cama era muito confortável. Eu adorava que houvesse um pequeno Starbucks no andar de baixo. Eu gostaria de ter tido tempo para usar a piscina, mas talvez da próxima vez! Preço excelente e perto de tudo.
starstarstarstarstar A W
I loved this hotel. You can tell management really tries to keep it nice and updated even though it’s a little older. The staff are so friendly and nice! The bed was really comfortable. I loved that there was a little Starbucks downstairs. I wish I would have had time to use the pool, but maybe next time! Excellent price and close to everything.
starstarstarstarstar A W
I wanted to share some feedback from our recent stay at one of your hotels, Radisson Hotel Grand Rapids Riverfront (Ann St). We booked a room for our sons birthday. His one request was to swim for his birthday. Despite living locally, we booked a room to play in the pool and then spend the night.When we arrived to our room, it was not in the best shape. There was sticky stuff all on the nightstand and crumbs in the corner of the rooms. It is apparent that work has been done to the outside of the motel but the inside is completely outdated and in need of repairs (stains in tub, on floor, in the ceiling, ripped furniture, etc).The pool and hot tub were gorgeous!! It was evident that that area had been recently remodeled or just has been taken care of very good. But… the pool was visibly dirty with dirt / grime on the bottom. Surprisingly enough, we could still see the dirt despite terrible lighting. I tried to get the lights to come on more but couldn’t. I went to the desk to ask for assistance. The front desk attendant and possibly a maintenance person came to the pool and told me the lights were on a timer and should come on maybe between 630 and 7. Mind it was 530 when we arrived to the pool. That never happened. We were the only guests thankfully so I could have my eyes on my kids at all times; however, if the pool had been crowded it would have been difficult to see if someone was at the bottom due to it being dark. We had fun, a lot of fun. But the lack of lighting has to be a safety violation or some sort of licensing issue.Overall, we had a lot of fun and my son said it was the best birthday ever; however, I would not recommend the motel to anyone and won’t be back. Gostaria de compartilhar alguns comentários sobre nossa recente estada em um de seus hotéis, o Radisson Hotel Grand Rapids Riverfront (Ann St). Reservamos um quarto para o aniversário de nossos filhos. Seu único pedido era nadar em seu aniversário. Apesar de morar no local, reservamos um quarto para brincar na piscina e depois passar a noite.Quando chegamos ao nosso quarto, não estava na melhor forma. Havia coisas pegajosas na mesa de cabeceira e migalhas no canto dos quartos. É evidente que foram feitas obras na parte externa do motel, mas a parte interna está completamente desatualizada e precisando de reparos (manchas na banheira, no chão, no teto, móveis rasgados, etc).A piscina e a banheira de hidromassagem eram lindas!! Era evidente que aquela área havia sido reformada recentemente ou apenas foi muito bem cuidada. Mas… a piscina estava visivelmente suja com sujeira / sujeira no fundo. Surpreendentemente, ainda podíamos ver a sujeira, apesar da iluminação terrível. Tentei acender mais as luzes, mas não consegui. Fui até a recepção para pedir ajuda. O atendente da recepção e possivelmente um funcionário da manutenção vieram à piscina e me disseram que as luzes estavam acesas com um cronômetro e deveriam acender talvez entre 630 e 7. Lembre-se de que eram 530 quando chegamos à piscina. Isso nunca aconteceu. Felizmente, éramos os únicos convidados para que eu pudesse ficar de olho nos meus filhos o tempo todo; no entanto, se a piscina estivesse lotada, seria difícil ver se alguém estava no fundo por estar escuro. Nós nos divertimos, nos divertimos muito. Mas a falta de iluminação deve ser uma violação de segurança ou algum tipo de problema de licenciamento.No geral, nos divertimos muito e meu filho disse que foi o melhor aniversário de todos; no entanto, eu não recomendaria o motel a ninguém e não voltarei.
starstar Heather Autsema
The hotel is pretty run down. It smells musty in the hallways. One elevator was down, the other had a sign saying we could get stuck. The rooms look like the cleaning service hadn’t cleaned in years. The ceiling in the bathroom was caving in. The fridge wasn’t cold at all so anything we put in there was warm after a bit. The pool was cold as if it was an outdoor pool. However, Eve at the front desk was amazing. Super sweet and a beautiful person. I would go back just to say hi to her, but I wouldn’t stay at the hotel again. The location was perfect, just not a comfortable stay. Definitely overpriced. I stayed beachfront in Traverse City in a way nicer hotel for much cheaper. O hotel está bastante degradado. Cheira a mofo nos corredores. Um elevador estava parado, o outro tinha uma placa dizendo que poderíamos ficar presos. Os quartos parecem que o serviço de limpeza não limpa há anos. O teto do banheiro estava desabando. A geladeira não estava fria, então qualquer coisa que colocássemos lá ficava quente depois de um tempo. A piscina estava fria como se fosse uma piscina exterior. No entanto, Eve na recepção foi incrível. Super doce e uma pessoa linda. Eu voltaria só para dar um oi para ela, mas não ficaria mais no hotel. A localização era perfeita, não apenas uma estadia confortável. Definitivamente caro. Eu fiquei à beira-mar em Traverse City em um hotel muito melhor por muito mais barato.
starstar AJ McGinnis
The hotel is pretty run down. It smells musty in the hallways. One elevator was down, the other had a sign saying we could get stuck. The rooms look like the cleaning service hadn’t cleaned in years. The ceiling in the bathroom was caving in. The fridge wasn’t cold at all so anything we put in there was warm after a bit. The pool was cold as if it was an outdoor pool. However, Eve at the front desk was amazing. Super sweet and a beautiful person. I would go back just to say hi to her, but I wouldn’t stay at the hotel again. The location was perfect, just not a comfortable stay. Definitely overpriced. I stayed beachfront in Traverse City in a way nicer hotel for much cheaper. El hotel está bastante deteriorado. Huele a humedad en los pasillos. Un ascensor estaba caído, el otro tenía un cartel que decía que podíamos quedarnos atascados. Las habitaciones parecen que el servicio de limpieza no las ha limpiado en años. El techo del baño se estaba derrumbando. El refrigerador no estaba nada frío, así que todo lo que pusimos allí estaba tibio después de un rato. La piscina estaba fría como si fuera una piscina al aire libre. Sin embargo, Eve en la recepción fue increíble. Super dulce y una hermosa persona. Volvería solo para saludarla, pero no volvería a hospedarme en el hotel. La ubicación era perfecta, pero no una estancia cómoda. Definitivamente demasiado caro. Me alojé frente a la playa en Traverse City en un hotel mucho más agradable por mucho más barato.
starstar AJ McGinnis
I wanted to share some feedback from our recent stay at one of your hotels, Radisson Hotel Grand Rapids Riverfront (Ann St). We booked a room for our sons birthday. His one request was to swim for his birthday. Despite living locally, we booked a room to play in the pool and then spend the night.
When we arrived to our room, it was not in the best shape. There was sticky stuff all on the nightstand and crumbs in the corner of the rooms. It is apparent that work has been done to the outside of the motel but the inside is completely outdated and in need of repairs (stains in tub, on floor, in the ceiling, ripped furniture, etc).
The pool and hot tub were gorgeous!! It was evident that that area had been recently remodeled or just has been taken care of very good. But… the pool was visibly dirty with dirt / grime on the bottom. Surprisingly enough, we could still see the dirt despite terrible lighting. I tried to get the lights to come on more but couldn’t. I went to the desk to ask for assistance. The front desk attendant and possibly a maintenance person came to the pool and told me the lights were on a timer and should come on maybe between 630 and 7. Mind it was 530 when we arrived to the pool. That never happened. We were the only guests thankfully so I could have my eyes on my kids at all times; however, if the pool had been crowded it would have been difficult to see if someone was at the bottom due to it being dark. We had fun, a lot of fun. But the lack of lighting has to be a safety violation or some sort of licensing issue.
Overall, we had a lot of fun and my son said it was the best birthday ever; however, I would not recommend the motel to anyone and won’t be back.
starstar Heather Autsema
The hotel is pretty run down. It smells musty in the hallways. One elevator was down, the other had a sign saying we could get stuck. The rooms look like the cleaning service hadn’t cleaned in years. The ceiling in the bathroom was caving in. The fridge wasn’t cold at all so anything we put in there was warm after a bit. The pool was cold as if it was an outdoor pool. However, Eve at the front desk was amazing. Super sweet and a beautiful person. I would go back just to say hi to her, but I wouldn’t stay at the hotel again. The location was perfect, just not a comfortable stay. Definitely overpriced. I stayed beachfront in Traverse City in a way nicer hotel for much cheaper.
starstar AJ McGinnis
Almost wanted to leave when we arrived, but unfortunately there aren't any hotels in the immediate surroundings and we were with a couple of friends.The employees are very nice, but it stops there.Our King room really needed a refresh.Cobwebs up near where the wall and ceiling meet.The bed was very firm and not comfortable.At around 2am I went to the bathroom to find a roach on the bathroom wall.I did a light search in the dark and couldn't see any more anywhere, picked up my husband's suitcase from the floor, and laid awake for a couple hours.I let the front desk know about it when checking out.Also, I could have done a better caulk job around the tub in the bathroom.There's an old, rusty vent in the shower. Definitely not worth the price we paid. Quase quis ir embora quando chegamos, mas infelizmente não há hotéis nas imediações e estávamos com um casal de amigos. Os funcionários são muito legais, mas para por aí. Nosso quarto King realmente precisava de uma atualização. Teias de aranha perto de onde a parede e o teto se encontram. A cama era muito firme e não confortável. Por volta das 2 da manhã, fui ao banheiro e encontrei uma barata na parede do banheiro. Fiz uma busca leve no escuro e não consegui ver mais nada, peguei a mala do meu marido no chão e fiquei acordada por algumas horas. Eu avisei a recepção sobre isso no check-out. Além disso, eu poderia ter feito um trabalho de calafetar melhor ao redor da banheira no banheiro. Há um respiradouro velho e enferrujado no chuveiro. Definitivamente não vale o preço que pagamos.
starstar Nancy K
Almost wanted to leave when we arrived, but unfortunately there aren't any hotels in the immediate surroundings and we were with a couple of friends. The employees are very nice, but it stops there. Our King room really needed a refresh. Cobwebs up near where the wall and ceiling meet. The bed was very firm and not comfortable. At around 2am I went to the bathroom to find a roach on the bathroom wall. I did a light search in the dark and couldn't see any more anywhere, picked up my husband's suitcase from the floor, and laid awake for a couple hours. I let the front desk know about it when checking out. Also, I could have done a better caulk job around the tub in the bathroom. There's an old, rusty vent in the shower.
Definitely not worth the price we paid.
starstar Nancy K
The decor is really tired and outdated. Only one elevator was operational and some of the buttons were broken. The first room I got had a heater that wouldn't turn off and I was roasting, I went back to the front desk and was given a different room. At least I could turn off the heat. Instead of shampoo bottles and conditioner there were 2 conditioners so I had to use the soap to wash my hair. The bed was nice, a king size, and although pretty firm I got a good night's sleep. Lastly, there were 4 pillows, and these were the best part of the stay. They were soft but provided good support. A decoração está realmente cansada e desatualizada. Apenas um elevador estava funcionando e alguns botões estavam quebrados. O primeiro quarto que recebi tinha um aquecedor que não desligava e eu estava assando, voltei para a recepção e me deram um quarto diferente. Pelo menos eu poderia desligar o calor. Em vez de frascos de xampu e condicionador, havia 2 condicionadores, então tive que usar o sabonete para lavar o cabelo. A cama era boa, uma king size, e embora bastante firme, consegui uma boa noite de sono. Por último, havia 4 travesseiros, e estes foram a melhor parte da estadia. Eles eram macios, mas forneceram um bom suporte.
starstarstar Robert Carothers
I hardly leave reviews like this, but it is something I want to inform others about. I got a king suite for a night. Looking at the pictures online it seemed nice and put together. Breakfast is not covered/payed for so be prepared. The lobby area is nice and put together. After you enter the doors to go to the rooms everything is very outdated and feels neglected. The bathrooms are super small and outdated as well. The shower heads are super old and also outdated. I don’t think the bathrooms have been updated since the hotel was built. The caulk around the tub was turning black and it just seemed dirty. The carpet was stained. The bed was the only good part about this stay other than the friendly staff at the desk. We didn’t shower or anything during our stay because of the shower. The amount I paid is more than I would ever pay for a room so outdated and small. I wish I knew what the rooms truly looked like so I could have gone to the embassy suites and paid an extra $50 for an updated clean room and had breakfast made cook to order. Compared to the pictures online and seeing it in person are night and day difference. Again the staff were super friendly which made it a little better but wasn’t worth it. Dificilmente deixo comentários como este, mas é algo que quero informar aos outros. Eu tenho uma suíte king por uma noite. Olhando as fotos online, parecia bom e organizado. O café da manhã não é coberto / pago, então esteja preparado. A área do lobby é agradável e organizada. Depois de entrar pelas portas para ir para os quartos, tudo fica muito desatualizado e parece negligenciado. Os banheiros são super pequenos e desatualizados também. Os chuveiros são super antigos e também desatualizados. Não acho que os banheiros tenham sido atualizados desde que o hotel foi construído. A calafetagem ao redor da banheira estava ficando preta e parecia suja. O tapete estava manchado. A cama era a única parte boa desta estadia, exceto a equipe simpática da recepção. Não tomamos banho nem nada durante a nossa estadia por causa do chuveiro. O valor que paguei é mais do que jamais pagaria por um quarto tão desatualizado e pequeno. Eu gostaria de saber como os quartos realmente eram, para que eu pudesse ter ido para as suítes da embaixada e pago US $ 50 extras por uma sala limpa atualizada e tomado o café da manhã feito na hora. Comparado com as fotos on-line e vendo pessoalmente, a diferença é noite e dia. Mais uma vez, a equipe foi super amigável, o que tornou tudo um pouco melhor, mas não valeu a pena.
starstar Caitlin Hemmes
The decor is really tired and outdated. Only one elevator was operational and some of the buttons were broken. The first room I got had a heater that wouldn't turn off and I was roasting, I went back to the front desk and was given a different room. At least I could turn off the heat. Instead of shampoo bottles and conditioner there were 2 conditioners so I had to use the soap to wash my hair. The bed was nice, a king size, and although pretty firm I got a good night's sleep. Lastly, there were 4 pillows, and these were the best part of the stay. They were soft but provided good support.
starstarstar Robert Carothers
I hardly leave reviews like this, but it is something I want to inform others about. I got a king suite for a night. Looking at the pictures online it seemed nice and put together. Breakfast is not covered/payed for so be prepared. The lobby area is nice and put together. After you enter the doors to go to the rooms everything is very outdated and feels neglected. The bathrooms are super small and outdated as well. The shower heads are super old and also outdated. I don’t think the bathrooms have been updated since the hotel was built. The caulk around the tub was turning black and it just seemed dirty. The carpet was stained. The bed was the only good part about this stay other than the friendly staff at the desk. We didn’t shower or anything during our stay because of the shower. The amount I paid is more than I would ever pay for a room so outdated and small. I wish I knew what the rooms truly looked like so I could have gone to the embassy suites and paid an extra $50 for an updated clean room and had breakfast made cook to order. Compared to the pictures online and seeing it in person are night and day difference. Again the staff were super friendly which made it a little better but wasn’t worth it.
starstar caitlin hemmes
Not sure why anyone would give this place anything over a 2 star. The place is run down. Not very appealing to the eye. Furniture in the lobby is covered with stains. The carpet is dated. Definitely needs a fresh coat of paint. The room was dated and in need of fresh paint. The caulking around the tub was bed. The toilet barely flushed. The room had a balcony but no way of getting to it. On a good note it was conveniently located close to manyrestaurants. For the price I paid I was expecting way better. It was almost $500 dollars for 2 nights. It was a holiday weekend though. I've traveled around the world and stayed in much nicer places at a cheaper rate. Não tenho certeza por que alguém daria a este lugar nada mais de 2 estrelas. O lugar está degradado. Não muito atraente aos olhos. Móveis no lobby estão cobertos de manchas. O tapete é datado. Definitivamente precisa de uma nova camada de tinta. O quarto era datado e precisa de pintura fresca. A calafetagem ao redor da banheira era a cama. O vaso sanitário mal dava descarga. O quarto tinha uma varanda, mas não tinha como chegar. Em uma boa nota, foi convenientemente localizado perto de muitos restaurantes. Pelo preço que paguei esperava bem melhor. Foi quase $ 500 dólares por 2 noites. Mas foi um fim de semana de férias. Eu viajei ao redor do mundo e fiquei em lugares muito mais agradáveis a um preço mais barato.
starstar Gary Williams
Not sure why anyone would give this place anything over a 2 star.
The place is run down. Not very appealing to the eye. Furniture in the lobby is covered with stains. The carpet is dated. Definitely needs a fresh coat of paint.
The room was dated and in need of fresh paint. The caulking around the tub was bed. The toilet barely flushed. The room had a balcony but no way of getting to it.
On a good note it was conveniently located close to many restaurants.
For the price I paid I was expecting way better.
It was almost $500 dollars for 2 nights. It was a holiday weekend though.
I've traveled around the world and stayed in much nicer places at a cheaper rate.
starstar Gary Williams
There is nothing impressive or positively memorable about this hotel, though there are no horrendous memories either.Environment: The hotel lobby was clean and well-decorated, however that did not extend to the rooms themselves. Numerous members of our party, myself included, reported that their rooms were poorly cleaned when they checked in. Fortunately, the beds seemed clean and were certainly comfortable; however, the rooms did not live well, as they were cramped and had a feeling of dreariness.Dining: The dining situation in the hotel is not at all clear and does not serve guests well. There is a restaurant, the Curry Kitchen, that is affiliated with the hotel but a separate business. As the name implies, it serves Indian cuisine and is the only on-site location for lunch and dinner. This was not made clear on the website and is a source of confusion for guests. Breakfast is an equally dreary situation, as the restaurant location is also home to a "cafe" that serves breakfast sandwiches and coffee; it seems the selection and inventory of sandwiches, however, is limited, as they did run out toward the end of breakfast service.Staff: Reception staff were quite friendly, however the management was unhelpful and defensive when responding to inquiries. Kitchen staff was mostly unhelpful and did not seem terribly interested in helping guests sort through the dining situation.Value: Given all the short-comings, this hotel is over-priced. Não há nada impressionante ou positivamente memorável sobre este hotel, embora também não haja lembranças horríveis.Ambiente: O lobby do hotel era limpo e bem decorado, no entanto, isso não se estendeu aos próprios quartos. Numerosos membros do nosso grupo, inclusive eu, relataram que seus quartos estavam mal limpos quando fizeram o check-in. Felizmente, as camas pareciam limpas e certamente eram confortáveis; no entanto, os quartos não viviam bem, pois eram apertados e tinham uma sensação de tristeza.Refeições: A situação das refeições no hotel não é clara e não atende bem os hóspedes. Há um restaurante, o Curry Kitchen, que é afiliado ao hotel, mas um negócio separado. Como o nome indica, serve cozinha indiana e é o único local no local para almoço e jantar. Isso não ficou claro no site e é uma fonte de confusão para os hóspedes. O café da manhã é uma situação igualmente triste, pois a localização do restaurante também abriga um "café" que serve sanduíches de café da manhã e café; parece que a seleção e o estoque de sanduíches, no entanto, é limitado, pois eles acabaram no final do serviço de café da manhã.Funcionários: A equipe da recepção foi bastante amigável, no entanto, a gerência foi inútil e defensiva ao responder a perguntas. A equipe da cozinha foi principalmente inútil e não parecia muito interessada em ajudar os hóspedes a resolver a situação do jantar.Valor: Dadas todas as deficiências, este hotel é caro.
starstar Daniel Slick
There is nothing impressive or positively memorable about this hotel, though there are no horrendous memories either.Environment: The hotel lobby was clean and well-decorated, however that did not extend to the rooms themselves. Numerous members of our party, myself included, reported that their rooms were poorly cleaned when they checked in. Fortunately, the beds seemed clean and were certainly comfortable; however, the rooms did not live well, as they were cramped and had a feeling of dreariness.Dining: The dining situation in the hotel is not at all clear and does not serve guests well. There is a restaurant, the Curry Kitchen, that is affiliated with the hotel but a separate business. As the name implies, it serves Indian cuisine and is the only on-site location for lunch and dinner. This was not made clear on the website and is a source of confusion for guests. Breakfast is an equally dreary situation, as the restaurant location is also home to a "cafe" that serves breakfast sandwiches and coffee; it seems the selection and inventory of sandwiches, however, is limited, as they did run out toward the end of breakfast service.Staff: Reception staff were quite friendly, however the management was unhelpful and defensive when responding to inquiries. Kitchen staff was mostly unhelpful and did not seem terribly interested in helping guests sort through the dining situation.Value: Given all the short-comings, this hotel is over-priced.
starstar Daniel Slick
Tiene un restorant indu ,riquísima comida y la piscina es hermosa y super calentita ! Excelente atención
starstarstarstar Natalia Fraga
O serviço era muito amigável, camas e banheiro limpos ... Mas ... o potencial do local não foi totalmente aproveitado. Esperançosamente, quando as pessoas voltarem ao trabalho, o lounge / restaurante abrirá e eles poderão reservar um pouco de música ao vivo para o pátio. Se isso acontecer, eu definitivamente voltaria. O preço era bem decente para o que conseguimos.
starstarstar Nicole Bosire
Pelo preço foi ótimo. A senhora do balcão da frente precisa de ajuda, mais funcionários parariam um check-in de 45 minutos. A piscina era incrível, a banheira de hidromassagem era ótima. Os chuveiros são super potentes e os renos nos quartos ficaram bons. O bar estava fechado, mas o pátio era incrível. As sacadas são fechadas, mas a facilidade de entrar e sair da rodovia foi super fácil. A uma curta distância de uma loja de bebidas e restaurantes e perto da cidade. Por 100 dólares, estaríamos de volta.
starstarstarstarstar Jeff Heeney
The service was very friendly, beds and bathroom clean... But... the potential of the location was not fully tapped. Hopefully as ppl go back to work the lounge/restaurant will open and they can book some live music for the patio. If that happens I would definitely go back. The price was pretty decent for what we did get though.
starstarstar Nicole Bosire
For the price it was great. The lady at the front counter needs help, more staff would stop a 45 minute check in. The pool was awesome, the hot tub was great. The showers are super powerful and the renos on the rooms turned out nice. The bar was closed but the patio was awesome. The balconies are closed but the easy on and off from the highway was super easy. Walking distance to a liquor store and restaurants and close to town. For 100 bucks, we would be back.
starstarstarstarstar Jeff Heeney
Não foi tão ruim quanto as outras avaliações fizeram parecer. A equipe foi agradável e muito flexível. Nosso quarto era limpo. Os únicos dois problemas que tivemos foram uma lâmpada que ficava piscando enquanto era desligada, mas apenas a desligamos e o checkout demorou um pouco mais do que o esperado, mas tenho certeza de que é por causa da atual escassez de pessoal em todo o país, então não foi realmente um grande coisa para nós. Todos nós tivemos uma excelente estadia.
starstarstarstarstar Amber Zinsmeister
It wasn’t as bad as the other reviews made it seem. The staff were nice and very accommodating. Our room was clean. The only two issues we had were a lamp that kept flashing while it was turned off but we just unplugged it and checkout took a little longer than expected but I’m sure that’s because of the current nationwide staffing shortages so it wasn’t really a big deal for us. All in all we had a great stay.
starstarstarstarstar Amber Zinsmeister
O hotel era bom e o quarto era como o esperado. A equipe da recepção foi simpática e prestativa no que diz respeito a quaisquer preocupações. Minha única reclamação é que aspirar não está incluso na coleta diária de lixo. Tive que ficar uma semana para uma viagem de negócios e, naturalmente, comer no quarto todos os dias acumulava algumas migalhas. Eu entendo que com o COVID as regras mudaram, então não estou chateado porque não foi o que eu esperava. Caso contrário, este é um ótimo hotel para o preço!
starstarstarstar Christian Jones
Minha escapadela favorita de casa, sempre rápido, fácil, confiável, serviço. As instalações e tudo foram surpreendentes. É um pequeno hotel único com tanta história rica. Nunca tive uma expiração ruim e sempre ficarei aqui quando precisar de uma noite de folga (: parabéns ao nick (eu acredito) quem quer que seja o cavalheiro que trabalhou no 3º turno na terça à noite. Continue com o bom trabalho!
starstarstarstarstar Bryan Maccallum
Liguei e perguntei se eles podiam fazer o check-in antecipado. Eles disseram que sim e que poderíamos vir às 14h. Eles nunca mencionaram que isso seria qualquer tipo de problema com a arrumação e, no momento do check-in, a moça da recepção teve que perguntar quem eu presumo que fosse o gerente se o quarto já estivesse limpo. O gerente disse que sim, ou então o computador teria avisado que não estava pronto. Quando chegamos em nosso quarto, percebemos que não foi devidamente limpo. Havia sal e o que presumimos ser marcas de molho de pizza nas bancadas, manchas na pia do banheiro e também no vaso sanitário. Ligamos e pedimos para alguém limpar, o que eles fizeram, mas tínhamos que esperar a chegada deles e depois esperar que terminassem a limpeza, o que diminuiu o nosso tempo de preparação para o casamento que iríamos assistir. O pior foi que depois do casamento, quando estávamos exaustos e prontos para ir para a cama, puxamos as cobertas para encontrar migalhas de comida na cama feita. Quando a gerente do hotel estava no quarto para limpar as cobertas, conversei com ela sobre o que parecia ser uma pequena mancha no edredom, mas ela me garantiu que estava definitivamente limpo e lavado e apenas uma marca. Com a roupa de cama branca sendo tão difícil de manter impecável, acreditei em sua palavra. Acabamos dormindo uma noite desconfortável em cima das cobertas, porque era muito tarde e estávamos cansados demais para ficar mais tempo esperando que os funcionários nos trouxessem roupas de cama novas. Eu nunca recomendaria este hotel a ninguém, nunca. Nem sequer nos foi oferecida qualquer compensação por esta repugnante falta de limpeza! Procure um hotel em outro lugar, há toneladas em GR!
star Shay Morse
My favorite short getaway from home, always quick easy reliable service. The facilities and everything were amazing. It's such a unique little hotel with so much rich history. I've never had a bad expirence and will always stay here when I need a night away (: kudos to nick (I believe) whom ever the gentlemen is whom worked 3rd shift Tuesday night. Keep up the good work!
starstarstarstarstar Bryan Maccallum
The hotel was nice and the room was as expected. The front desk staff was friendly and helpful as far as any concerns. My only complaint is that vacuuming is not included in the daily trash pick up. I had to stay for a week for a business trip and naturally eating in the room everyday accumulated some crumbs. I understand with COVID the rules have changed so I’m not upset it just wasn’t what I expected. Otherwise this is a great hotel for the price!
starstarstarstar Christian Jones
I called and asked if they were able to do early check in. They said yes and that we could come at 2pm. They never mentioned that this would be any sort of problem with housekeeping, and when checking in, the girl at the desk had to ask what I assume was the manager if the room was cleaned already. The manager said yes, it was or else the computer would have prompted that it wasn’t ready. When we arrived in our room, we noticed it was not cleaned properly. There were salt and what we assumed was pizza sauce marks on the counters, smudges in the bathroom sink and also in the toilet bowl. We called and asked for someone to come clean, which they did, but we had to wait for them to arrive then wait for them to finish cleaning, which made our time to get ready for the wedding we were attending shorter. The worst part was that after the wedding, when we were exhausted and ready to go to bed, we pulled back the covers to find food crumbs in the made bed. When the hotel manager was in the room to wipe down the covers I had talked to her about what appeared to be a small stain on the comforter, but she ensured me that it was most definitely clean and washed and just a mark. With white bedding being so hard to keep spotless, I took her word for it. We ended up sleeping an uncomfortable night on top of the covers, because it was so late and we were too tired to spend more time waiting on staff to get us new bedding. I would never recommend this hotel to anyone, ever. We were not even offered any compensation for this disgusting lack of cleanliness! Look elsewhere for a hotel, there are tons in GR!
star Shay Morse
Ubicacion esta tan cerca de downtown. Las obitacion estaba limpia. El servicio es execelente
starstarstarstarstar Ana Ruiz
Muy bueno
starstarstarstarstar Alejandro Ayala
Cuartos limpios. Buen servicio. Ofrecen transporte a cervecerias en el centro.
starstarstarstar Guillermo Obregon
Es un lugar bonito y super cómodo
starstarstarstarstar Mayraliz Velez
Bassnectar muy bueno
starstarstar Silver 0987
Los cuartos son pequeños
starstarstarstarstar Tales from the Kaos
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