My wife and I love the Vino Bello and the Napa Valley. At check-in we have been assisted by Kay-Lee a number of times now and she is absolutely amazing! We have our favorite rooms/floors and she always makes sure we are happy. My wife and I come here about ten times a year, we live locally in the East Bay, about 1.5 hours away, and recently retired we made the Vino Bello Resort our second home,
starstarstarstarstar Patricia Evelyn
We had a positive stay while there- it was a convenient location for wine tastings and reasonably priced for the area.
However, we asked the front desk staff if they had daily UPS pick-ups where we could leave our Rent The Runway returns. The front desk woman stated that they do and we could leave our packages with her to have them picked up that day. Three full days later, the packages have still not been picked up by UPS and they were still at the front desk. The hotel staff has been fairly unresponsive when we try to call to resolve the issue and it not clear if or when the packages will be sent out. Overall, poor management and staff should set clear expectations/know basic hotel capabilities for guests.
star Nicole Pidala
Let me tell you a story, and not a good one. We checked in at the front desk, besides being attacked upon check in for a time share, we were also told there were 2 restaurants open for lunch only one of which was actually open. We get to our room where the AC was not working, they sent someone to check on it and we never heard from them again. We were supposed to be in rooms next to our friends but their room was not ready at the 4pm check in time so they were given a room down the hall which also had AC issues. At dinner time the silverware in the kitchen was dirty. Come time for bed our room didn’t have any sheets or blanket for the pull out couch. The next day we were told our AC couldn’t be fixed so they changed our rooms, with no help from the staff we had to change rooms. Rooms they told us would be next to our friends. They weren’t… the front desk was unhelpful and uninformed. And lastly the screaming children at the pool were the icing on top of a disgusting cake. I wold not recommend this hotel to anyone.
star Emma Guastella
My sister and I came to Vino Bello for a girls weekend to celebrate our first Mother’s Day. Our room was disgusting. There was hair all over the shower from the previous guest, what we’re assuming were food and wine stains down the walls and sticky baseboards that had clearly never been wiped down. We know that many hotels and restaurants have been hit hard by Covid so we politely asked for our room to be cleaned. After being assured by management that it had been resolved, we were disappointed to find that nothing had been done other than our beds being remade. Another trip to the front desk had them again reassuring us that it would be taken care of. Sadly, it was never resolved. This type of issue makes you really question what other cleaning measures were being looked over. We left grossed out and upset with our entire experience.
Separately, do not come here if you are a parent wanting to get away. You no longer have the ability to use the meritage pool amenities (unless you want to pay $60 each for a day pass if it’s available) and only have the option of using the kids pool where you’ll be lucky to get a chair, even if you are willing to sit beside screaming kids in life jackets. And lastly, it would be ideal to add a private pumping or breastfeeding space. Our room was not ready and were asked to pump next to the bathroom stalls.
starstar Betsy Price
we were pleasantly surprised! Comfortable beds, outdoor space (although ours was in the parking lot), and a small kitchenette which allowed us to have breakfast and warm up leftovers! We would wake up and walk through the vineyard in the mornings with our coffee - what a wonderful stay!
starstarstarstarstar Joanna Kim
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