We had a REALLY bad experience at this hotel! we were 5 people staying in 3 different rooms. My English friend forgot his jacket in the wardrobe and the other day when it was missing and remembered, the hotel said they hadn't found it. An expensive Christian Dior jacket, it wouldn't have just disappeared like that, he didn't take it elsewhere, he just forgot it in the hotel wardrobe. Definitely not a place to trust, I do not recommend this hotel.
star Mrs De Souza
I only ate at the restaurant. The chef is exceptional and service is tops. If you are visiting I highly recommend. This is a must.
starstarstarstarstar Michael Flowitt
This was probably the most disgusting hotel I’ve ever stayed in, ever. Old, dirty, broken furniture, smelly, 70s worn out stained carpets. And don’t look under the bed - never been cleaned, ever. I was afraid we were going to get bedbugs. We were there for one night, and canceled the rest of our stay. Went to the much nicer, cleaner, and cheaper Holiday Inn. I don’t believe any of the good reviews given on this app for this hotel -it’s a scam.
star Frank Ohara
When searching for a place to stay while visiting family in Goiânia, I looked at Castros and was told this was the best place to stay in Goiânia.
As a world traveller, I was expecting a 5 star hotel with service to match. What we got was an outdated, basic hotel. The rooms were adequate but could have done with a refurbish. The whole hotel In fact needs a face lift. I would suggest that the owners go and stay in a real 5 star hotel in Vegas or Dubai to see the difference in what they offer.
Asked for an iron to be brought to the room, only to be told they didn’t have one. And there was no trouser press either. Had to keep asking for extra shower gel. The toilet would never flush properly and had to call maintenance several times.
The breakfast (if you can call it that) left a lot to be desired. They made me an omelete one day- asked for a cheese onion and tomato- ended up getting ham!! On a positive note- the staff were really friendly and the door guys and concierge guys were great, a real asset to the Castro hotel. My advice- book the holiday inn or the Hilton. Cheaper and I can imagine, a lot nicer.
starstar Nayara Grandizoli
Great staff, helpful and kind. Great food at the restaurant and the most energetic waiter at the pool bar. Stayed with a 1 year old and everything went smoothly, they even have a baby feeding /nursing room and kids play room. Its an old hotel but all these amenities make it worth it.
starstarstarstarstar Marina Gonçalves T. Pesce
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