I pleasantly enjoyed the lobby setup, simple modern classy. Room is very clean & nice, best of all bed & pillows is so comfortable.
Front desk staff are all so friendly and helpful, especially TERRY. He was so approachable & extended above & beyond to assist me without asking. I was not feeling well & needed to visit clinic and he assisted me with directions & went out to flag taxi in order to speak japanese to driver on direction, unfortunately 2 taxi driver refuse to pick me & Terry waited & flag down 3rd driver who picked me up. Thanks to Terry his service was excellent and fantastic. Most other hotel service staff would not extend services like what I experienced.
Citadines staff are all so helpful & friendly, Roy and Ricardo in front desk are also very friendly & provide excellent services.
I would definitely stay here again when I m in Osaka.
starstarstarstarstar Jeffrey Low
Very far from the train station . The staff was friendly and spoke English. All though it’s quite far from the station, it’s close to the shopping mall across the street which is very nice. There is a lot to do there. There is also a lot of great restaurants in between. Laundry room was very nice. 300 yen for the washer and 100 yen for the dryer both up to 5kg which is easily a full load. The washer automatically puts soap in with the clothes so you don’t need to put anything in besides the money. Compared to other hotels which were charging 400 yen per shirt, this was a god send. But you need to dry it twice for your clothes to actually be dry. There is a kids play area next to the laundry room with a ball pit. Thought that was neat not that I used it. We also got to check in at 2pm
starstarstarstarstar Nick_txnbtj
Outside the hotel is just a normal classical building, in the hotel lobby is full of artistic display of items. I love the art pieces in this hotel especially those on the walk way and in the room. This hotel is less than 8 storeys tall, and I enjoy watching the floor indicator outside the lift, it's the pointer type. Yes I do enjoy staying in this hotel.
starstarstarstarstar Sunny Khoo (theFalcon)
Very good hotel in Osaka. Especially for the price we got for 2 rooms. The highlight is the size of the room. They are pretty big for Japan and ours had also a very big Japanese bathroom that was awesome. The rooms themselves are quite generic and you can find the same in other countries. Even if we did not use it, we liked that there was a small kitchenette and a proper table. The hotel itself is massive and impersonal. Location is OK if you want to explore Namba but it is not near any subway or train station so be prepared to walk quite a bit. There are many eateries nearby and you are just at a 10 min walk from Dontonbori. Overall a good hotel.
starstarstarstar Pierre Valentin
Nice place to stay while in Osaka. Spacious rooms and good facilities. We stayed twice in 2 different rooms, the double room one had little kitchen in it (with stove and sink and Balmuda oven), the other only have microwave. You cannot have early check in if your flight is a bit early but you can leave luggage and come back for check in later. Only one thing we found not okay is the service from Japanese guys at the reception, other staffs in reception and room service were nice.
starstarstarstarstar Nuch Suppanuch
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