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star star star star star Cayo Cruz, Esmeralda, Camagüey, 50 km From Jardines del Rey Airport - Cayo Coco, Cayo Cruz, Jardines Del Rey - North Coast 72 200, Cuba
Es un hotel que no brinda las expectativaspara la categoría que ofrece los baños que están en el área de albercas parecen baños públicos solo son tres inodoros ydurante mi estanciasolo funcionó uno, en los restaurantes a la carta se tardan las horas para llevar los alimento debido a q no cuentan con cocinas tienen que ir a otra área a pedirlos . Tiene muy pocos camastros y sillas para el área de la playa. Y para finalizar los baños y el aire acondicionado de las habitaciones están en muy mal estado En mi opinión es costoso paralo qué hay parece un hotel menor de 3 estrellas Cero recomendable.
Minha segunda vez em Cancún e escolhi esse hotel, ficamos no quarto com piscina privativa. A vista é maravilhosa, os restaurantes são ótimos e te dão muita atenção. Foram dias maravilhosos.
All the employees that we encountered were warm, lovely & helpful.Also very attentive. This place overall though is very poor quality.The beach is tiny and disappointing for its size & quality.As a person with mobility issues (need knee replacements), there are stairs everywhere that you have to use to access the beach, pool, restaurants without elevators.I'm going to be awhile recovering from my vacation, pain management wise. The activity staff were super sweet & friendly but goings on are not well advertised or at all & unless you ran into them for them to tell you about something,you wouldn't know! When it rained, there was nothing to do at the resort. The situation with the restaurants is ridiculous (reviewed below). I found this place as a Travelzoo deal, so the price was right for cheap stay but it's true that you get what you pay for here.I wouldn't recommend it.
La comida estuvo bien, aunque a veces salía mala no tenía el mismo sabor. Los restaurantes son pequeños y hay que esperar para ser atendidos. Me gusta que sea a la carta, la presentación de la comida es bonita. El hotel como dicen ya se ve desgastado pero sus instalaciones siguen siendo pasables, la habitación estaba bien y cómoda a mi parecer,me gustaron las albercas. El área de la playa es pequeña y no llevan alimentos hasta allá :(. Siento que hay muy poco personal para la demanda de los huéspedes.
Pésimo hotel. La Infraestructura es muy antigua, no tiene mantenimiento en absoluto. La comida es de bajísima calidad. Esperas eternas para poder comer. Una estafa. Habitaciones muy defectuosas: olor horrible, aire que gotea, servicio al cuarto deficiente. Totalmente estafada
Amei a experiência vivida nesse lugar. O quarto impecável. Comida de todos os restaurantes são deliciosas. O atendimento em geral muito bom.
Fui no final de março de 2022. Um excelente hotel, ele é enorme, a água das piscinas sempre limpa, quartos enormes de cama boa, tudo limpo e de frente a um mar de água azul que você não vê em qualquer lugar. A comida é excelente e muito muito muito farta. Brasileiro passa bem, tem tudo que gostamos e mais opções mexicanas, americana, japonesas etc tudo junto pra apreciar também. Bebidas e drinks ótimos e gelados sempre. A bebida é reposta todo dia no frigobar. Você come e bebe o dia todo sem pausa se der conta Tem opções também de restaurantes temáticos de países como Itália e frança com reservas e precisa também do uso de roupa adequada. Experimentei mas preferi a comida do dia a dia mesmo que se pode comer de todas opções em uma, sem marcar hora etc. Todo o pessoal do hotel é gente boa. Internet funciona perfeitamente. Tem opções muito variadas de sobremesas e sempre mudam, tem tambem uma sorveteria / café muito boa. Passei 5 dias mas foi pouco, eu queria passar um mês. Não da vontade de sair para fazer passeios ou ir embora pra casa kk Enfim, Hotel excelente e tenho zero reclamação. Volto em breve.
Come for the weather and the VIEWS and stay for the people and the service. Shout out to Oscar and Guiermo in the preferred bar and to Alex for all the care at the pool. The service was amazing. Views from rooms and especially the pool are some of the best I’ve experienced at all inclusive.It’s true, the rooms are “dated” and the buffet isn’t the greatest but we had a wonderful time here and would come back if the price was right. Came here last minute to avoid the hurricane in Florida and we are so happy we did. Celebrated my birthday and every restaurant knew it and made me feel special. Our room had champagne and even a cake one night. Sorry to go home!
Remember to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your stay. This site will compare countless booking websites and usually will have prices a lot cheaper compared to others! You're welcome :)! This hotel is one of my favorites in this area. I've been coming here for years. If you stay for a few nights you for sure won't be let down. Got 3 rooms with my friends and we had a great stay! Antonio helped to check us in, our sunset view room with a pool on the deck was literally paradise. Fernando at the swim up bar was so awesome, he gave us great recommendations and made our drinks for the whole trip. Candy kept the margaritas coming and this resort was an overall amazing trip. We relaxed, had great food, and met cool people. Thanks for such a great spring break stay. :)
O resort foi perfeito! Muita comida, bebida, música, jogos, festas. Você nunca fica parado. Eu super indico!Vim deixar meu agradecimento principalmente à equipe de entretenimento: Daniel, Fernando, Martha, Abraham, Nala, entre outros que não me lembro do nome agora. Mas todos foram perfeitos!E também agradeço muito à Karla, coordenadora do casamento o qual fui madrinha! Por fazer tudo ficar perfeito e, ainda por cima, me ajudar a consertar os meus óculos que quebrei durante a festa de casamento 😂 sou eternamente grata! A Karla também precisou usar o português, inglês e espanhol na organização do casamento, foi impressionante! Parabéns!De modo geral, fomos bem atendidos. Quero mencionar também o Eduardo, que levou nossas malas até o quarto e apresentou o resort com muita cordialidade e simpatia. Adoramos ele.Carlos, da recepção, que nos atendeu muito bem.Jasmin, a camareira que manteve nosso quarto limpo e arrumado, muito obrigada.Foi tudo perfeito na minha experiência.
O hotel tem um atendimento extraordinário. Todos se preocupam se você está precisando de algo e que tudo esteja correndo bem.As piscinas são muito boas , o bar da piscina molhado é muito legal pois vc não precisa sair da piscina para pedir a sua bebida e Nestor foi muito agradável no seu atendimento. Os restaurantes de especialidades também são sensacionais. Café da manhã delicioso e o bar da piscina com os sanduíches também era uma delícia. Ideal para ir com amigos e família. Piscina de adultos com festa em outro ambiente e a noite tinha um show ao vivo ao brilho das estrelas.
El hotel es de infraestructura antigua, se nota que es de los 80's, las habitaciones son amplias y bien dotadas, el servicio es excelente, todos los empleados son atentos y educados. Los restaurantes son variados y la comida es buena y abundante. Las piscinas son frescas y limpias. Diariamente el hotel presenta espectáculos variados y entretenidos. El servicio de wifi funciona en todas las instalaciones. En resumen es un buen hotel para una experiencia "todo incluído"
Excelente comida y atención por parte del personal, aunque las instalaciones no sean las más modernas, se compensa con lo anterior. Si eres fumador hay zonas específicas para hacerlo :( y en cuanto al tema del sargazo creo que podrían designar personal para que limpien la playa ya que de repente se acumula mucho en la zona. El personal de animación es muy carismático y seguro encuentras alguna actividad para divertirte, la piscina tiene una gran vista y hay una exclusiva para adultos por si no quieres estar cerca de niños. Disfrute mucho mi estancia, perfecto para relajarse.
One of the worst places to stay at. The staff is not professional and service is horrible, the food is not that great. I was expecting more. And got way less. Our room had a safe that didn’t work properly the air conditioning in the room was not that cool. Inside the hotel is hot and humid, you would think it would be cool when you enter the lobby. Not a chance. Not comfortable there. I would Never book a trip here ever again. Worst thing is I’m stuck here for 4 more days and don’t want to spend another day here. You pay good money, you should have good service, we were ignored at the bar and buffet table, they had no food. We were very polite and patient, it didn’t matter. Still got the worse service, I wish you luck if you come here. For sure there is better places and I will post them when I can and the places to eat but not here at this hotel.
For starters - I never leave reviews, but upon reading some of these before I came, And being skeptical upon coming, I had to leave a positive review. For those stating “it’s outdated” you saw pictures before coming here, they didn’t lie. It is small & outdated, but you also don’t spend much time in your room. We got a free upgrade to ocean view with a balcony which was great. I go to Mexico multiple times per year, this was by far one of the better food & service one’s we’ve EVER been to. THANK YOU TO ALL STAFF: from housekeeping everyday, the ones who stocked our drinks, bartenders, pool helpers (ALEX), and at the restaurants.. to everyone who went out of their way to help because I’m pregnant, thank you as well. Drinks were great, not watered down (that may be your ice watering it down, negative Nancy’s). We ate at every restaurant, our favorite was CinCin and Asian. Fish is fresh anywhere you go. The lunch grill place was great, amazing burgers, chicken nuggets and fries. Buffet was eh- small and a lacking options. Food wasn’t the tastiest for lunch or dinner for me. Breakfast you could order omelets so I was satisfied. 24 hour room service is a HUGE PLUS!! For all guests!
O resort não se compara aos luxuosos de Cancún, mas o preço também não, então leva-se o que se paga aqui. Não reclamei de nada mas não ficaria novamente. A comida não é boa! Os drinks da piscina são totalmente artificiais. O atendimento é nota 5, pessoas gentis e pessoas grosseiras. O quarto é ok. O café da manhã no quarto foi a única coisa que funcionou muito bem para nós. Vale apenas se realmente quer um all inclusive e quer economizar.
NUNCA MÁS EN ESTE HOTEL las instalaciones no cumplen con las espectativas. Es un hotel viejo y la parte de la playa está muy descuidada. La atención en su restaurante oriental es pésima. Tampoco te dan la información correcta. Cuando llegas te dicen que puedes usar todas las instalaciones, pero después no te quieren atender en uno de los bares o te dicen que el frontis de una de las piscinas es para los que compran botellas de licor.
Out dated rooms, had to change from our first spot. Hard working staff, mostly want to help you have a good time. Stars are mostly because of staff, from kids club to entertainment to servers. Location close to airport, so easy to get to. Ocean not the best due to seaweeds, but that's what's going on these days everywhere apparently. Amazing kids club. ❤️ awesome kids club staff ... Definitely not a 5 star hotel they claim they are .... so not the best buck for our stay.... they can be an easy 3 star and a push for a 4 Star.
Lindo local, hotel espetacular comida e bebidas excelentes . Única coisa não gostei foi ter banheira local Box imitando norte americanos que dificulta mobilidade e éarriscado entrada e saída... além sistema abertura chuveiro também ruim e de grande desperdício água.Também havia muito vazamento água pela área pia quarto sem falar nos corredoreshotel acho as salas caldeira vazavam tudo sempre úmido molhado com toalhas da áreapiscinano chão. Fora isso tudo mais é excelente. Ahhh. Tem um garcon chamado Antônio q maltrata brasileiros estranho pq ali osbrasileiros são maioria hospedes deveriam era ser adulados.
Quarto excelente, atendimento de limpeza deixa a desejar, os 5 dias que ficamos, nos 4 primeiros dias tivemos que pedir para limpar no final de tarde, somente arrumavam a cama e tiravam o lixo do banheiro, não deixavam toalhas, sempre tínhamos que pedir quando íamos tomar banho, no último dia que já íamos fazer checkout as 11h deixaram um aviso na porta que passaram para limpar as 9h e estava com aviso de "não perturbe", afinal estávamos arrumando as malas para sair,serviço de camareiras bem...bem ruim mesmo. O restante bem ok.
Nada recomendable.El hotel se está cayendo a pedazos. No funcionan los aires acondicionados.Mi suite tenía alberca privada y no la usé porque estaba sucia. Las habitaciones son viejas y sin mantenimiento.Alguien me comentó que este hotel va a ser derrumbado y que por eso ya no lo reparaban. Ya ni siquiera se ocupan de cuidar su espacio de playa.
En primer lugar resalto la atención de meseros..personal de entretenimiento..etc. Excelentes.. cordiales..atentos.La gente del restaurante italiano es lo más!! Las instalaciones son "viejas". Calculo de 40 años yesta algo remodelada.Hay habitaciones con olor a humedad...no sé si de paredes o colchones. Y otro tema..debenrevisar periódicamente los ascensores. Un niño de 11 años quedó encerrado 20 minutos en ascensor en octavo piso y alguien lo oyó y pidió ayuda a la gerencia..... Un momento dramático tremendo para el niño ..familia y demás pasajeros que se acercaron.Otro tema .el aire acondicionado.. debería estar en todos lados y no solo en habitaciones. El emplazamiento del hotel es MUY bueno y esta semana (primera semana de julio) había poco sargazo.Vuelvo a recalcar...la gente que te atiende todo el día...es 10 puntos.
The resort needs updating. It is an older resort. The tub/shower is old and hard to get in and out of. Elevator to go to the Carnival buffet was out of order while I was there for 6 days. The food is okay, but room service they will send you burnt food or you may not receive you food at all. The restaurant servers were not very nice or accommodating at the Mexican restaurant. The servers for the bars were very nice. The Carnival buffet food was good.
I would have rated 2-3 stars if the staff weren’t so incompetent, or if the restaurants weren’t so mediocre or lousy to the point where we had to leave the resort to go to eat someplace else. The resort itself is kept up nicely. The pool areas are nice, but that’s about the extent of the good things I can say about the place. A resort being all inclusive is only as good as the restaurants/cooks. I didn’t get the room I requested and was forced into a downgrade without being given a refund upon request. The staff didn’t seem to care.
Nos gusta mucho este hotel y mejor la atención de los meseros, se esmeran mucho en especial Carlos y Toto, hacen muy bien su trabajo y son muy atentos... Recomendable el hotel...
O lugar é muito mais antigo do que as fotos mostram Em primeiro lugar, as melhores memórias deste lugar serão definitivamente da equipe! As pessoas que trabalham lá fazem você sentir que elas se importam - especialmente no restaurante. O quarto não atendeu às nossas expectativas, pois era muito mais antigo do que a imagem mostra e não estava imaculadamente limpo. O ar condicionado foi o MAIS ALTO que já tivemos! Foi impressionante! A comida não era incrível, E por último, mas não menos importante - a praia estava apinhada de traficantes, o que fazia muito sentido, pois fomos obrigados a assinar um formulário especificando que não é permitido usar drogas no hotel! Então você pode imaginar a multidão mais ou menos.
Muito boa opção para descansar em Cancún. O hotel tem uma excelente distribuição das instalações, a vista é espetacular e o pessoal é muito simpático, tem pequenos detalhes de manutenção. Mas isso não diminui a boa experiência. Muito obrigado pela atenção e pelos dias que passei hospedado no NOW Emerald ...
No cumple con lo que prometen , refieren tener una gran cantidad de lugares para comer y tomar pero solo tienen operativo un lugar a la vez . Todos los servicios cierran a las 11 pm. El buffet muy pobre con poca variedad de platos , ensaladas y postres . En relación a los protocolos covid se cumplen sólo hasta la recepción , después la mayor parte de la gente se encuentra sin mascarillas y pueden manipular implementos . No lo recomiendo , no vengan ! Solo destacar el personal el cual es muy amable .
Muy buena opción para descansar el cancun. El hotel tiene una excelentedistribución de las instalaciones, la vista es espectacular y el personal es muy amable, tiene pequeños detalles del mantenimiento. Pero no te quita la buena experiencia. Muchísimas gracias por la atención y por los días que pase hospedado en el NOW Emerald...
Todo cierra a las 11pm. Después de esa hora no hay bares ni restaurantes abiertos. Pague un all inclusive 5 estrellas pero no cumple. Solo tiene 1 restaurante abierto de Comida internacional. El Bar sirve tragos en vasos de plástico... nada aquí es 5 estrellas. No lo recomiendo, me siento muy engañado, no vengan.No exigen uso de mascarillas en el buffet... lo considero un potencial foco de infecciones.La comida es de regular a muy regular.
I was here on New Years. This was a very great place to say. Carlos Arias Carnival was a great waiter, explained everything clearly, overall just a great person.
I was surprised this resort received 6 Golden Apples on Apple Vacations website. In terms of other 6 Golden Apple Resorts we’ve stayed, this one was a disappointment upon arrival. The rooms are very outdated and not well maintained. Didn’t see the normal level of staff caring for the property as we usually do and it shows in the appearance. As far as service goes, the staff are very accommodating and responsive. Food was good, but only 2 restaurants open each night which caused extremely long waits. Dinner took almost 2 hrs for 2 people (sit down). I’m assuming this is because of COVID and low occupancy, meaning less staff. The beach and views of the ocean are AMAZING!!! Hands Down, the best part of the trip! If I were to rate this resort for Apple, I would give it 5 Red Apples.
The place is a lot older than the pictures show First, the best memories from this place will definitely be from the staff! The people that works there does make you feel like they care - especially in the restaurant. The room did not meet our expectations as it was so much older than the picture shows and wasn’t spotless clean. The air conditioning was the LOUDEST one we ever had! It was impressive! The food was not amazing, And last but not least - the beach was crawling with dealers which made lots of sense as we were required to sign a form specifying it’s not allowed to take drugs in the hotel! So you can imagine the crowd more or less.
Lugar lindo, divino, excelente tratamento e com protocolos de biossegurança, nos fizeram sentir muito especiais e seguros. Eu recomendo
Hermoso lugar, divino, excelente trato y con protocolos de bioseguridad, nos hicieron sentir muy especiales y seguros. Lo recomiendo muchísimo
My wife and I stayed here on our honeymoon and thoroughly enjoyed our time! Amazing pools, drinks, and incredible food! Needless to say the views were utterly incredible. Staff treats you like royalty and are very nice and helpful. Definitely recommend!
The buffet is excellent. Not like other buffets. Better than the USA buffets. The restaurants that they have are super slow. The food is better in the buffet so we ate there the last half of our stay. Service is great too. It would be nice if they wouldn't try to sell timeshares.
Bonito para descasar
El hotel es excelente en todos los servicios. Recomendación de 5 Estrellas
Complejo turístico que cuenta con muy cómodas instalaciones, la calidad de sus alimentos en cada uno de sus diversos Restaurantes en un regalo para los paladares exigentes, un spa en todos los conceptos, el servicio de lujo.
Lo mejor del hotel es el servicio el cual es excelente! Las instalaciones viejas y les falta bastante mantenimiento... la comida a la carta es rica, el buffet bastante malo... no vale lo que cuesta!
Great hotel the staff was amazing, very friendly and attentive they went out of their way to make sure our stay was great. The sunrise view was definitely the best! Will definitely stay again.
Upon arrival to the hotel, I was almost in shock that my brother and I were being greeted with champagne. We already knew this was a great kickoff to a vacation. Check in was easy and the room was ready at the time we arrived to the hotel (13:00), which was honestly a plus. Although when we arrived to our room, we noticed that the property itself and the room was a little outdated HOWEVER, the exceptional service and gratuitous atmosphere that the staff provided us is what ultimately led us to overlook the small areas for improvement and solely rate based off the overall experience and what the resort had to offer within itself. The beach was AMAZING & very very CLEAN! In terms of the drinks, they were great, since the resort serves their guests well known quality liquors. The food was also great too, each of their casual+formal dining restaurants/snack & lunch bars/and buffets had something unique to offer to your taste buds. I know that some people will have mixed opinions in terms of how they rate their vacation, but since both my brother and I are in our 20’s, we are pretty laidback and easygoing. The one and two star ratings you may see are from guests who don’t see their all inclusive vacation at face value, but instead seek to ruin the image of a brand while they likewise indulged in their package and amenities while they stayed at the resort. One thing I do have to say to close this review and to all incoming travelers, PLEASE TIP YOUR SERVERS/BARTENDERS/ROOM SERVICE STAFF. Just like those employed in the food & beverage industry have been impacted by the pandemic in the US, it is no different in Mexico. If you take care of your servers, they will remember your face and name throughout your stay! Guaranteed!
The food was great in all restaurants. In the Carnival Buffet we had Carlos as our server, and Elmer the chef both worked very hard to accommodate our allergy food limitations, great guys with great attitude and sense of humor. They made our vacation much more enjoyable at breakfast and lunch time. Front desk Marte another great guy who took care of all of our rooms issues (and we had issues, very outdated), very positive and accommodating attitude, made a huge difference. Thank you all for a great vacation 👏🙏🌴🍹
Great hotel, a little disorganized in management but staff is amazing. Food is amazing. Beach is wow. Great hotel. We just had a few issues first 2 days to do with management but staff was so nice and sweet. They have a few kinks to iron out up top but this is a great resort.
Muito bonito
Muito bom!
As melhores férias de toda vida! O hotel apesar de ser bem grande tem uma disposição dos restaurantes/área de lazer que facilita a locomoção e integração entre estes! No quesito comida, tudo muito gostoso e com uma incrível variedade de pratos e sabores de todo o mundo, para começar bem, um café da manhã com uma infinidade de opções! Todos os colaboradores sempre muito atenciosos e aqui um elogio ao garçom Edgar Pérez que atende no restaurante de comida oriental, pessoa simpática, muito atento e agradável!
Comida excelente Atendimento péssimo Frigobar não gela, tudo quepedimos é questionado
Cayo Cruz, Esmeralda, Camagüey, 50 km From Jardines del Rey Airport - Cayo Coco, Cayo Cruz, Jardines Del Rey - North Coast 72 200, Cuba
