Horrible its covid 19 an time are very delicate they clean every three days bad customer satisfaction... we have to clean our own rooms due to a situation. we have to stay in a hotel for a few month's an the place is dirty the staff especially the house keeping staff clean only when they feel like cleaning its rough time every one needs a place to stay
star Jah Yute
I have to start by saying that the initial check in to the hotel was most agreeable with the night shift front desk service associate, her name escapes me but she was very helpful. I am posting a review at the moment due to an unexpected events where I was looking to change the room to the first floor but was told they had zero rooms in inventory.
Amy at the front desk being your first point of contact its not a good selection as she seems to have a very difficult time greeting with a smile but with a distain look. We have been staying in room 229 for more than a week and was told she would not do any room changes on her shift "because we can't move people from room to room". She then proceeded to ask me if I have any ID and how many nights was the room booked as if obtaining that information was inaccessible with her system. She then stated that I could also check out if it was not the help I was looking for. I strongly believe that Amy should have coaching lessons on her approach on making guests feel comfortable but not adding questions on top of questions and adding more barriers where there should be no barriers.
I having hospitality background would not have passed her as a mystery shopper or a corporate audit. You come to the front desk to ask for assistance and all I received was resistance. The property has its charm and its clean but its first point of contact needs attention as it can deter any future guests from booking at another location just for a price difference.
Amy my advice to you would be not to have such a distraught face when your name is asked and have a sarcasm attitude and commentary if there was "anything else you can help me with". My experience here has gone from mild to unacceptable by multiple standards of the hospitality industry. If you are a customer I would recommend another location perhaps but Amy (the one with the tatted sleeve) has left me in a lower place. Thank you.
star jj jjj
Horrible stay and would advise everyone too located another hotel in this area. Day 5 and were still waiting on clean sheets and towels, finally someone picked up the dirty towels (after they were placed outside by the door). The front desk told me someone will service the room every three days (this never happened), we've taken out our own trash and purchased our own toilet paper. On my reservation I've listed 2 adults and 1 child, when we checked in we were only allowed one card and only on towel was in the bathroom. My husband a day later asked for new towels and they would only give him two. I don't mind using the same towel but they're paper thin and scratchy. HORRIBLE customer service. The front desk clerk will send you on hunt for your own towels. The bathroom need service, the shower squeals loudly when you use hot water and the pressure is non existing. This is slum hotel and we will never stay here again, place wreaks of drugs and the guest are super loud and rude.
star Leah Haskell-Cummins
Filthy rooms. Was initially checked into a room that had been used. The beds were unmade, hair and footprints on the dirty floor. The trash was full in the bathroom, and the towels were used. Was then switched to another room that wasn't much cleaner. At least the beds were made. However, glad I come equipped with my own blankets, towels and disinfectant because this place is not covid-19 prepped. I don't reccomend this place and wont stay here again.
star Shannon Colbert
It's in a very convenient location. Everything is close by. The Florida City outlet marketplace is right next door. Restaurants are near by off US1. I would definitely stay here again. They also have a very economical pet fee. Which is super convenient because we love to travel with our little dog.
starstarstarstarstar Alma Barberena
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