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starstarstarstar Flavio Fernandes
Fomos do dia 23/03 até 26/03/2018, para Havana, sou a mãe do Levi, me chamo Heloisa.É um hotel antigo. Achamos os funcionários da recepção atenciosos. A coisa mais negativa que ocorreu, foi que, resolvi voltar ao quarto para deixar algo no cofre. Para minha surpresa, peguei a camareira mexendo dentro da minha mala. Sempre deixou minhas malas com o zipper fechado, em cadeado. Ficou assustada quando me viu, e sua alegação furada, foi que a mala tinha caído no chão e se havia algum cristal quebrado. Fechei a mala e falei que havia só roupas, Nunca mais vou deixar minhas malas sem cadeados.
starstarstar Gambino Estiano
Um hotel excepcional. Não deixa nada a desejar aos bons hotéis da Europa ou do Brasil.
starstarstarstarstar TRILHAS GASTRONÔMICAS Flávio Romero Guimarães
Hotel tá todo destruído, precisando de reforma, de funcionários qualificadas para atender. O restaurante e horrível, a comida péssima e muito caro. A área da piscina muito estragada o piso todo solto.Segue fotos. O sanduíche da foto custou na faixa de 9 euros. Equivalente na época a 45 reais. A diária custa na faixa de 68 euros mais taxas, equivalente a 400 reais pago a vista no dinheiro ou no crédito.Tudo fede a mofo, mais o pior de tudo é a má vontade com que os funcionários tratam os hóspedes.
starstar Erinalva Soares
Ótimo lugar, muito bem arrumado, quarto e banheiros muitos bons, só fica distante do centro.
starstarstarstarstar Alexandre Silva
O hotel não atendeu em nada as minhas expectativas. Os quartos carecem de higiene, com baratas alemãs. Problemas sérios de ar condicionado, mal consegui dormir nos 5 dias que estive lá. Além dos mosquitos. Café da manhã ruim, sem variedade, tudo que deveria estar frio estava quente e vice-versa. A equipe do hotel principalmente amigável, sempre com algumas exceções. Enfim, não ficaria lá novamente. Muito caro para tantos problemas.
star Yordanka Villares
El hotel no cumplió para nada mis expectativas. Las habitaciones falta de higiene, con cucarachitas Alemanas. Problemas graves de climatizacion, apenas pude dormir en los 5 días que estuve. Además de los mosquitos. El desayuno escaso, nada de variedad, todo lo que debía estar frío estaba caliente y viceversa. El personal del hotel la mayoría amable, siempre con algunas excepciones. En fin no me volvería a hospedar en él. Demasiadocaro para tantos problemas.
star Yordanka Villares
Mi experiencia en este hotel fue nefasta. Las instalaciones son bonitas y amplias, mi gran decepción fue la piscina (estaba de color verde esmeralda), sin limpieza ni mantenimiento. La primera habitación no funcionaba el cerrojo y me cambiaron a otra. Cuando dispongo a entrar, el aire acondicionado no funcionaba, 26 grados marcaba y en mi tercera noche bajó a 22. Mucho calor. En el desayuno me encontré moscas sobre las salchichas, y sentí asco, de hecho solo desayunaba frutas y algo de bollería. En la habitación algún insecto que otro encontré. Por otro lado me tuvieron que cambiar dos veces la tarjeta magnética de la habitación, no me abría la puerta. Perdí mucho tiempo por todos los contratiempos que tuve, un desastre. Lo mejor fue la atencion recibida por una chica joven en la recepción, la habitacion por dentro estaba correcta (excepto el aire acondicionado), la ubicación y las vistas desde la habitación. Sobran estrellas para este hotel. No lo recomiendo.
star Juan fdez
El Hotel está muy Bonito pero tienen problemas de Climatizacion en las Habitaciones, Soy huésped por una Semana con Reservacion desde Miami y no he podido Dormir porque ninguna habitación enfría ahí mucho Calor "OJO NO SE PUEDE DORMIR"
star Angeline Lopez
Quarto confortável e limpo. Bom atendimento. Não tivemos problema nenhum
starstarstarstarstar Aline Marcon Botasso
Excelente
starstarstarstarstar Maria Claudia S C Vasconcellos
Limpieza cuestionable , hotel vacío que lo hace silencioso apto para el descanso , personal amable, pocos recursos , camas extremadamente cómodas , diseño hermoso
starstarstar 悠悠
Si busca estar cerca de los lugares populares de Habana, este no es su hotel, queda bien alejado de las atracciones turísticas, los taxis cobran $40usd o euros por viaje del hotel hasta el malecón por ejemplo. El desayuno es excelente, hay mucha variedad de comida y el sabor es muy bueno. Para la cena no habían muchas opciones pero la comida tenía sabor. El wifi no funciona bien en las habitaciones, se pasa desconectando, pero si se va al lobby funciona de lo más bien. El trato es agradable, pero no el mejor, igual siempre hay empleados que compensan la estadía. La habitación es muy cómoda y espaciosa, se duerme muy bien.
starstarstarstar Xinia Vargas
Increíble que un hotel como este cueste 400$ y más por noche y a sus trabajadores les paguen un sueldo miserable que no les alcanza y tienen que verse obligados a robar en el hotel todo lo que puedan: jabón, toallas, comida, papel higiénico, alcohol etc...¡¡¡me da asco la explotación que hay con los trabajadores en Cuba!!!
star ThisSun
Muy buena atención de todo el personal. La comida excelente, las habitaciones amplias, limpias y prestan toda la comodidad. Me tocó estar en aislamientos obligatorio y de rigor y este hotel ayudó mucho a pasarla bien. Recomendable.
starstarstarstarstar Percy Ramirez (ARQticulado)
Pasamos aquí mi esposo y yo el aislamiento desde el sábado 9_10_2021 hasta el día 14 la atención de todos los trabajadores en general ha sido maravillosa y la parte médica cuenta con un médico muy profesional ,humano y comunicativo con sus paciente .
starstarstarstarstar Maritza Rodriguez
We stayed 5 days in quarantine here. I will stress the main points:
- food was nice even they used to mix up ordered things or forget something
- staff was nice and OK
- bar was closed and we could not get drinks to the room - that is not good
- extra drinks as coffee were way too expensive
- behind the building there was some small building making a lot of noise day and night nearly all the time - hotel should deal with that
- room was nice and clean, wifi was good, sometimes electricity black outs
I would give worse rating but I take in notice the Cuban standards. Compared to these I find the hotel pricy but nice and comfortable.
starstarstarstar Vilda O.
Fantastic Hotel!I have nothing but good things to say about this place. From the moment I walked in the door to the moment my cab took me to the airport, I had nothing but a smile on my face. I am a 33 yr old, single male who was on break from college and was just looking to get away from the USA and explore a new country. This hotel was a HOME away from HOME! Ask for Sr. Adolfo Carit, the general manager if you need ANYTHING, He WILL take care of anything you need, want or desire.Mitch
starstarstarstarstar Mitchell
First time in Cuba so I wanted to stay at a well known establishment. The 3rd person charge is ridiculous! I paid to share a bed. The taxi fair to Old Havana from Miramar where the hotel is located is astronomical, always $20 CUC to & fro. Definitely haggle with the drivers, they need the money. Oh, the hotel does offer a shuttle to Old Havana. Now that I am a little familiar with Cuba, I will not stay there again. I will rent an AirBnB only because they are way cheaper. Although major renovation & updating is needed, the property is gorgeous. It has great potential. My room was clean and had a nice view of the pool. Turn down service was provided daily but it still requires a lot of updating. The bathroom door does not close. The carpets in the hallways need replacing. One of the bathrooms in the downstairs hallway always reeked of urine. The food is okay. We ate breakfast at the hotel because it was free. The staff members are phenomenal! Friendly and helpful.
starstarstar Martie Parfait
Do not stay at this hotel!First off, I want to start by saying this is single handedly the worst stay I ever had at any hotel. As a platinum SPG member, I’m surprised they’re even putting their name on such a dump. The entire stay the air conditioning system was broken throughout the entire hotel, which in Cuba is a problem in the middle of July. We met a couple from DC who said they switched rooms four times before the staff fessed up and admitted to them the whole system was broken. Every channel on the tv had poor signal. Plus our shower kept clogging and the maintenance guy would not fix it. Aside from these superficial issues, there are some serious health and safety concerns at this hotel. The dead bolt for our door was broken and would not latch properly. Half the time the running water was completely brown. None of the public restrooms had toilet paper or hand soap, which is disgusting when you consider the staff who handle food or drinks. Lastly, the room where the breakfast buffet is held not only had flies all over the food, there were even birds flying into the room and taking food from the table. On top of all of this, you could tell some of the seals for the “bottled water” were already broken and glued back on.Some things like the AC being broken can get a pass, especially for a developing country. However, there are somemeasures the hotel should take to make sure the guests do not get sick. If you are staying in Havana, I suggest looking at Air BNB. We met several couples and families who stayed at ones ranging from $13-$40 a night with much better amenities and service then we received staying at the Sheraton here. It vexes me thinking how much I spent to stay at the Sheraton in comparison and how miserable the experience was.
star Justin Abodalo
Nice enough hotel, but very tired. Needs a lot of work. Walls are stained from old leaks. Staff are helpful but miserable as sin.
Room fridge didn't work. Bathroom door would not close. Most things we could live with for a short stay but (as a family of four) we reported the bathroom door on our first evening and reception manager said it would be fixed next morning or we would have a new room. Neither happened. When we came to check out the rude rude RUDE guy on reception claimed it was our fault..! Outrageous. I loved Havana, but I will NEVER stay here again.
starstar Kenny D
Another first class experience at 4 Points by Sheraton in Havana. The service was outstanding; the rooms were extremely clean and the breakfast was super. I highly recommend this Hotel. The Staff was warm and friendly and always willing to help! By far, the best Hotel to stay in Havana. We were on a Mission/Baseball trip and had the best time! A big thank you to Manager Jesus and his Staff for their outstanding service!
starstarstarstarstar Michael Moore
As an American who has lived in a third world country and traveled extensively, this hotel was great. If you are the picky, 5 star hotel type, keep looking. If you’re chill, well traveled, and understanding of the fact that you’re in an underdeveloped country, book it! This place has a pool, a darn good breakfast every morning, a 24 hour bar with the nicest staff, clean rooms, and hot water. Be aware that it is not centrally located so you’ll have to cab it home at night.Great cigar shop and lounge inside the hotel along with spa and massages! I would certainly stay here again.
starstarstarstar Heather Shimmin
Stayed here for 1 night at the start of my tour. It a '5 star' hotel but for Cuba. For Cuba, this was amazing. The rooms were spacious and looked upscale. The rooms were clean and the beds were comfortable. The buffet breakfast was very large and varied with a pancake bar.
starstarstarstar mish guna
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