Reservation was confirmed. Hotel could not proceed with payment through 3 different cards (Accepted everywhere in Croatia and Slovenia without any problems),just cancelled booking without even bothering to call me. Probably have already some guests. One star is to much:(
star Krzysztof Kuberski
Attention!! Do not chose this accommodation!! There is no door separating the house from the landlords home, so you will have no privacy! The landlords will invade your space without consent,will touch your stuff, make noise, clean around (for no apparent reason), scream and swear. There are also two extra rooms in the house (8 in total) where tourists will come and go, and they will use the same bathroom. There are cameras inside the house and you will be controlled 24/7. They will know all your moves. If you bring a guest over you will have to pay 400€ fee. If you want to accommodate a family member to your room you’ll have to pay 20€/night extra (even though you pay for this room already). There is no heating in the house. If there are damages in the house they will not fix them. They have obsession with cleaning and if there is a cramp on the table they will call you names like “animal”, “dirty” or will talk about your upbringing. They will use the contract only in their advantage, and will constantly threaten you that you will be kicked out if you don’t comply to their rules and be obedient.They have no manners,they are not welcoming,they have no compassion. They are greedy,rude,controlling,liars and will try to take advantage of you at any given moment. They will find stupid reasons to keep your deposit (ex. We can’t find a pillowcase). They illegally tresspassed my contract (which was relevant for six months) and kicked me out with no legal procedures or any reasons, plus they never informed me about it and I learned it three days before so I almost got homeless while I was in examination period. Some of their reviews on this page are fake (made from the landlords official profile).These people are not to be trusted. If you are a student, they will destroy your whole experience and will cause you extreme emotional discomfort.
star Eleftheria Chalikia
Best service I've ever seen! The place is run by the manager and his wife and they are super friendly and kept the place very clean! I think they cleaned the shared toilets 6 times a day! It always looked shiny like no one has used it before! And since we got lucky and arrived when the large 4 people room was not reserved, we got upgraded there for free (for just the two of us)- see photo!
The manager also gives very useful insights and information about the city and how to make the best of your trip!
Absolutely worth staying there!
starstarstarstarstar Ed
Good hotel close to citycenter.
Nice Rooms and good breakfast served; and very helpfull host receiving us.
Only drawback the shared bathrooms, which did queue up a bit in the mornings. Bus connections and city-bike station right outside door made it easy to get to center.
starstarstarstar eva sørensen
Hello,
The owner didn't allowed us to stay. Arrived with my family, started checking in, took bags out of the car. Everything was fine. My 19 month old daughter started crying (sleepy and hungry), the owner took the phone, asked for some minutes, and after more than half an hour waiting in the lobby, with two tired kids, the owner told us we couldn't stay because the younger was not 24months old, only 19 months.
My wife cried. We were so tired, arriving from the mountains, and had to book another place to stay. Guesthouse Soul owner was almost enjoying the whole situation.
I've been travelling with kids for so many years, so many reservations and never had this kind of negative experience, and this type of treatment.
I misread the 24 month old policy, and that was the excuse given to expel us. So if you have kids and want to stay, make sure you dope them before arrival.
You should review working with this "gentleman" again. He also charged us the 200€ VISA of a stay that never happened. Had to book elsewhere.
This was not a "now show". We were expelled.
star Rui Mesquita
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