One of the worst experiences in a ‘5 star’ hotel. Where to begin? The front desk charged me more than the conversion rate. Even after showing the rate of conversion and asking to reverse the credit card payment, I was told this was not possible and I would be given the amount in pesos. I asked again about this issue and was then told that the manager had to approve this. Even after going to reception yet again, I was not given the total amount and said at least give the balance to the cleaning staff as a tip. This should have alerted me to the general lack of morals and ethics of the hotel staff. The staff is in general unresponsive and couldn’t give a damn about the notion of customer service. Adding insult to injury the hotel is under construction, so there is absolutely no reason why the staff sits around doing nothing, talking amongst themselves instead of catering to the needs of its paying customers. My request was simple, a comfortable pillow top mattress in a quiet room. The first night I was woken up at 6/7am with the vile construction noise, literally outside of my room. Given that there were only 4 rooms occupied, the complete disregard for guests was DEPLORABLE. I complained. The mattresses are new and I called in the middle of the night being unable to sleep saying the bed was too hard. I was promised compensation for the $245US a night and when I asked to speak with a manager after the night staff said this, I was called a liar, was verbally abused and my safety threatened. They lie, steal and when confronted threaten. The wifi was not working at all on the second day and I had no way of contacting anyone. As a woman travelling alone, this was one of the scariest experiences. There is a reason why the vast majority of people take day trips to Isla Mujeres, as opposed to staying on the island. DO NOT STAY AT THIS HORRIFIC PLACE.
star Natalie Rebecca Hechtman
Very nice hotel! Staff are very nice! A new resort that just opened! Close to some of the "places to go" on the Island! The ice bar is right next door! Turtle farm and dolphin adventure not far away! And the ruins on the south end!
starstarstarstarstar mark becker
My family and I stayed Dec. 26 - 29, 2019 at Hotel Belo in Isla Mujeres. It was excellent. to have only be open for 3 weeks, they did an excellent job addressing any small issues. The place was beautifully done, clean, and staff was extremely nice. Service in the dining area was slow, but food was good. The bar staff was attentive. I would definitely go back.
starstarstarstar Lisa Shugart
The freshest and most luxury hotel in the island, Isla Mujeres!
We visited Belo Isla Mujeres two days ago & we loved the place: My room was very wide with a nice bed, all the furnitures was made with fine wood and luxury finishes.
starstarstarstarstar Miztic Cesar Valero
The best all inclusive hotel in isla mujeres. I enjoyed the very best food of the year in the restaurant 140°.
The place, staff, services, pool and bar will exceed my expectations.
I wil be back the next year for sure.
starstarstarstarstar Alexis Lesama V.
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