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star star star star star 20th Street, Dubai Healthcare City, Bur Dubai, Dubai, Dubai 5668, United Arab Emirates
Excelente hotel
Excelente hotel com quarto espaçoso e bons restaurantes
Um dos melhores hotéis que já estive na vida...Academia maravilhosa, spa maravilhoso, sauna maravilhosa, piscina nota 10....Não tenho o que reclamar
Péssimo atendimento. Paguei quarto para 3 pessoas. E quando chego de madrugada não tinha cama para a terceira pessoa apesar de a ter pago. Ao fim de uma hora e de ter explicado a 3 pessoas a situação perdi a cabeça e disse que ia embora. Rapidamente do nada arranjaram uma cama suplente de abrir e fechar. Limpeza deixa também a desejar bem como a qualidade das instalações. O pequeno almoço é muito desorganizado.
Muito bom
Ótimo serviço, localização e preço. Quarto confortável e um café da manhã bem variado.
Excelente hotel, acomodação ampla e limpa
Great hotel! This is the first time I stayed at the hotel and I have been extremely pleased with the week I stayed here. All the staff were very polite and punctual. Whatever questions I asked they were all too happy to help. The hotel is a 3 minute walk from Healthcare City metro station so travelling around the city was painless! This hotel was very clean and I felt safe in every area I was in. They offered great services and I will definitely stay here again next time I am in Dubai.
We loved our stay so much last time that we decided to come back for another staycation! And I am now convinced this hotel only hires the nicest people in Dubai. I had the best check-in experience with Samantha this time!!! She was extremely personable, friendly, professional and provided 10 star service. This hotel really has it all - friendly staff, beautiful rooms, lovely pool, great gym and the best breakfast!! If you’re looking for a hotel in Dubai, this is definitely the place to stay! Thank you again, Samantha, for your incredible service!
Clean, beautiful, excellent breakfast. The 3 bedroom apartment is very spacious, with 2 en-suites, another bathroom with toilet and a separate toilet. Fully functional kitchen with a washing machine as well. The swimming pool could be bigger but is sufficiently big. Overall had a great stay. Very courteous staff.
El desayuno deja mucho que desear, no está al nivel de un 5 estrellas de verdad, las habitaciones bien,amplias, no es un gran hotel
Esta bien
Stayed here for almost a week. Friendly people at check-in. However the rooms smell afterhotel perfume spray, and there is no window that you can open. The breakfast is of very low quality. The croissants taste like old bread and even the yoghurt has a strange taste. The ‘fresh’ fruit is not fresh etc.They can do better. After 2 days I had enough and went somewhere else for breakfast.The location is also not great in a very boring neighborhood.I cannot recommend this hotel
I moved into the Residences a few days ago and I am really impressed. Staff is so friendly an nice! Apartments are amazing. Technical services, like different light moments, audio connection from living room TV to the bathroom etc. In-Room Service is - given the location and branding - absolutely fine. Thanks to the whole team, especially Lidia!
Attended a wedding ceremony is one of the ball rooms. The food was simply superb. Didn't expect the buffet for to be this good. Very nice and clean with friendly staff. No comment about the hotel rooms as I didn't get the opportunity to try them out.
very nice place.we were there 3 nights.However, we had a room behind the elevator, where our beds are right next to the elevator.it was incredibly loud at night.asked for a room change that evening, but unfortunately they were already fully booked.so we couldn't change until the next day.but we hadn't done it because we still had a lot of plans ahead of us and moving would only take up time.so when you book the hotel, very important, ask for a room NOT NEAR THE ELEVATOR!
A thoroughly enjoyable experience. Humnath the manager provided an exceptional service. He had excellent English language skills, we experienced an issue and he resolved it very quickly and to our satisfaction. The breakfast options were great, and staff in the restaurant were extremely helpful and provided superb service. The staff who cleaned the rooms were really diligent and ensured toiletries were always well stocked. Location of the hotel was great with the train station a few minutes away. We will definitely visit again!
Agradable hotel, buena limpieza y amable personal. Me ha gustado el gym y las piscinas, el bar de la terraza con las vistas fabulosas nocturnas de Dubai. Algo especial: la música en vivo de piano y restaurante Market24.
Hotel is beautiful. Close to glow park and Dubai frame. Staff is friendly. However services are very slow. If you’ll ask for something they might provide for it once the need is over. We didn’t get the basic stuff like toothpaste and tooth brush on arrival. 1 washroom had this foul smell but they gave us automatic fragrance machine that made the smell go away in a few hours. Picture is off my kid enjoying their Christmas decor
The apartment room was very spacious and more than sufficient for 3 people to stay comfortably. The staff was very warm to interact with and they were very welcoming. The only complaint me and my family had was that the Indian breakfast served here at the buffet was COLD, EVERYDAY! Even after repeated complaints, the food remained to be served cold for the 11 nights that we stayed at Hyatt Regency Dubai Creek Heights. Really hope they would sort this out ASAP as it really hinders and hurts the overall experience.
Bastante desilusionados por el trato recibido. Para nosotros no es un 5 estrellas. Ninguno de sus restaurantes, bares, espacios lo es en cuanto a servicio. En general el personal que tienen es bastante PASOTA. En 10 noches que estuvimos solamente nos encontramos con 3 personas agradables, simpáticas y serviciales (una chica en los desayunos, un chico que venía del restaurante mejicano y un chico que se encarga de reservar las actividades). Todos los demás cuando les preguntabas algo sus respuestas siempre eran lo más escuetas posible y en ocasiones con monosílabos. Nos daba la sensación que estábamos molestándoles. También durante los días vimos a mucho personal con el móvil en la mano y desatendido a los comensales. Creo que este Hotel debería replantearse y mucho el servicio que dan a sus huéspedes. Podemos entender que los camareros y recepcionistas tengan mucho trabajo y estén estresados pero no podemos entender que no se nos trate correctamente. En la piscina pedimos una hamburguesa y al pedirle al camarero que una de ellas la hiciera más ya que estaba demasiado cruda par amo gusto su respuesta fue literalmente: porque? Uno de los días se dejaron nuestra habitación por hacer y al comentarlo en recepción su respuesta fue literalmente: quieren que vayan a limpiarla ahora? (Disculpas para que...) Por último me gustaría comentar que el día que hacíamos check-out, un trabajador del departamento de housekeeping se acercó a nuestra habitación y empezó a llamar al timbre y a la puerta a las 10h como si el Hotel se estuviese quemando. Cuando abrí la puerta resulta que solamente quería entrar para ver si habíamos consumido algo del minibar, INACEPTABLE. Todavía nos sorprendemos cuando lo recordamos. Se lo comunique al manager ON DUTY y fue como comentárselo a una piedra, le dio bastante igual. Hizo ver que nos escuchaba y ahí se quedó todo (viendo el tipo de responsables que tienen no me extraña que se comporten así los trabajadores). Al hacer el check-out la recepcionista ni se molestó en preguntar qué tal fue nuestra estancia. Para que preguntar, no le interesa a nadie... Resumiendo mucho nuestro paso por este "Hotel" durante 10 noches sería que en cuanto a instalaciones lo vemos como un 5 estrellas pero en cuanto a servicio deja muchísimo que desear. NO lo recomiendo para nada. En Dubai hay muchos más 5 estrellas en los que te sentirás más bien tratado.
Hotel encantador con servicios de primerísima calidad felicidades
Hotel fabuloso,quartos grandes e confortaveis ,com bom precos .Quartos com cozinha compacta ,que ajuda na alimentacao de criancas .Tem recepcionistas que falam espanhol,e portugues .
Nos alojamos durante 6 días en una habitación con cocina. Durante nuestra estancia, ni un solo día limpiaron la habitación (nunca teníamos el “privacy” activo). Nos fuimos a quejar a la recepción y la chica nos dijo que en esa parte del hotel se limpiaba cada tres días, no obstante, nunca vinieron, con lo que durante todos esos días usamos las mismas toallas (había lavadora/secadora en la habitación sin embargo no secaba, por lo que no podíamos lavarlas nosotros mismos). El papel higiénico se acabó, porque ni siquiera pasaban a reponer algo tan de primera necesidad. Eso sí, a comprobar que el Minibar estaba intacto, pasaron durante tres veces, interrumpiendo sin reparo si estábamos durmiendo o comiendo.La ducha perdía, por lo que cada vez que nos duchábamos, el baño quedaba encharcado.Uno de los días decidimos bajar a desayunar, 35€ UN DESAYUNO, de una calidad media-baja, ¿cómo es posible ese precio?. Respecto al personal, nos sorprendió la desgana y la antipatía que mostraban al hacerles alguna pregunta o pedir algo.La ubicación era correcta, el metro estaba andando a 7/8 minutos y por la zona había algún supermercado y restaurante. No recomiendo en absoluto la elección de este hotel.
I have booked 22 nights for me and my family. Today, I asked whether I could quickly wash my surfboard. The Assistant Director's answer was short and very determined: "Please find a place outside of our hotel to wash it." I thought he meant maybe in the garden. But he clarified by saying: "Please find a solution which does not involve our hotel." His arrogant manner made it very clear that he would not even try to help me finding a solution. The questionable service quality seems to be well-rooted. We have a kitchen in our suite, but at our arrival there was not enough kitchenware for a family. So we asked for more plates, cups, and cutlery. On the third day, after having asked 3 times, we got enough plates and forks. But no knives and cups, and only 3 spoons. We decided to buy our kitchenware in the nearby Carrefour. Well, not everything is bad: The spa and gym people seem to have a better idea of service quality.
Todo perfecto desde nuestra llegada, el personal excelente, servicio de habitaciones/ aparcacoches, etc. inmejorable. La piscina perfectisima, leí en otros comentarios que estaba muy caliente, y para nada, la temperatura fuera era de 40º y el agua estaba fresquita. Aconsejamos que por la diferencia de precio cojáis el regency club, merece muchísimo la pena, ya que te ahorras incluso pagar una cena, es perfecto!!!
Buena situación e instalaciones, el primer día las sábanas tenían manchas, puede ser coincidencia pero inadmisible en un hotel de esta categoría.
20th Street, Dubai Healthcare City, Bur Dubai, Dubai, Dubai 5668, United Arab Emirates
