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star star star South Ocean Drive, Hollywood, Florida 33019, United States
Ficamos no bar do resort muito bom e pé na areia, sem precisar pagar pelas cadeiras.
Muito bem localizado, perto das melhor lojas e supermercados, funcionarios muito bem treinados e dispostos a entender suas necessidades como o que nos atendeu juan sebastian dominguez , acesso facil e seguro a praia e piscina .... EXCELENTE !!!!
Um local excelente para hospedagem. Bem localizado e com bom atendimento. Com estacionamento (taxa a parte).
Vista linda lugar bacana mas atendimento confuso.
Eccelente atencion buena playa
Very nice resort, had a wonderful time! Room and Beach was in the perfect spot🤗
While the ocean view was beautiful, the front desk and parking attendance were so very nice. It is so sad to say that is where my luxury experience stopped. Overshadowed by a very unexpected state of unclensiness of units 1002 & 2202 as well as the conditions of some of the apartment furnishings and decor. Attention Owners/ Management please keep in mind that there is only one chance to make a first impression. Please take this information to improve house keeping techniques, maintenance awareness. Please let me know if you need more details of some of the things that were identified in my visit, in efforts to improve the current state of these rooms.
This has literally been the most unpleasant experience I have ever had in a hotel.To start, the valet parking entrance was always packed of cars, which gives the hotel a chaotic outlook since the very beginning of your stay. The valet staff guys are rude and tough. One of them was so impolite the day we arrived that he could barely talk to us and keep his eyes open (it looked he was under some type of influence).Moreover, front desk staff is also rude and tough. It is everything but a hotel reception. If you had a complaint, they would interrupt you with an excuse and some of them wouldn’t even look at your eyes as they talked. No person should receive such treatment, especially if you are paying very high rates for that service.Additionally, the room we received at first (3508) was extremely dirty at a level that it seemed no one cleaned it before our arrival. Kitchen knives, dishes and drawers had stains, some of them with hairs. Drawers at the master room had hairs as well. Carpets had black stains in both rooms. The toilet at the master room was also disgusting.Of course, after experiencing all this we asked to switch rooms and I received a key to check a new one. After agreeing with the front desk staff that we were going to move to that room, we received a call an hour later saying that we wouldn’t be able to do so because “the room’s owner had arrived”. Once again, I went back to the hotel to get a new key to check a new room, which I later refused to accept because it was also really unclean and the carpet stank. After that, I went back again to the front desk to check if there was another available room and this one was acceptable (1608), however not perfectly cleaned, and we ended up moving to that room. Yes, I had to check THREE different rooms before finding an acceptable one to move.The hallway carpets at every floor are disgusting as well. Most of the time it usually takes around 10 min to get down to the lobby during the day because elevators are usually packed. Usually 2-3 elevators pass before you are able to get into one. Each elevator is supposed to accept 4 people due to social distancing. However, no one would respect this, and I can’t blame people because everyone just gets so tired of waiting that they get at the first elevator that they can. We are in COVID times and this is a high risk for everyone.I could continue, but to not make it any more long, avoid staying at this hotel if you can. The restaurant and bar services are the only thing that works.
We were invited for night getaway by family. When we got if the elevator and open the door the the private room I immediately cringed. The carpet was filthy. As entire unit carpet was filthy to be honest. The couch had stains, food was on the ceiling, the bedroom we were in had a long crack across the ceiling, walls we dirty, the balcony area was disgusting with stains in the concrete from where something had been wasted. My family did complain before we arrive because they were first remember we were their guest. I didn't know what she was talking about when we arrived. She walked up to us and said "EVERYTHING THAT GLITTER ISN'T GOLD. She did ask for another room the young lady replied by saying this room look better than the other one. The young lady did attempt to help clean a little by wiping down a few things in the kitchen. We did enjoy the sound of the water and taking pics of the morning view..
This hotel is so beautiful. Great location!! It's literally right off the highway, on Hollywood Beach. The room was huge and spacious with an extended balcony, which allows a perfect Sunrise view. Check in took a while and there was a long line for the elevator (it was a holiday), but that didn't take away from our vacation. Highly recommended 💯
Nice views and easy access to the beach are about the only positive things this resort has to offer. There are 42 floors and only 4 elevators, so it takes about 15-20 minutes average to get to your room from the lobby and vice versa ( probably more time if you factor in the stops along the way). Additionally, the staff is incredibly rude. One simple request for more towels and they blow up in your face (particularly night shift front desk workers). I could go on and on, but the bottom line is this- if you're looking for luxury, don't chose Hyde.
Espectacular Hyde Resort & Residences. La playa , lo màximo.
View is great and room is very nice. Public areas are tired and many things broken or neglected. Don't look too close. Others have mentioned the elevators. They aren't exaggerating. There is a problem. They rarely make it to the lobby. We had a line of a few dozen people waiting today. I was at the front of the line for about 15 minutes.
I am not sure I have ever left a negative review in my life. I can live with bad accommodations, which we had, but not with people being rude. This has to be the worst customer service we have ever experienced. They did not have our room ready until almost 6:00 pm. We paid for ocean front and got one facing inland. When we brought this to their attention they said that is all they had and would not give a discount. Every time we asked for support for anything we got very rude and short response. No sheets for the sleeper sofa and when we called and asked we were told to come and get them at the front desk. For $500 a night you would think they could offer to send some up. I asked to speak to a manager about everything we have experienced so far and the young lady on the phone told me she was the manager. On hold for 30-45 minutes at a time, and the same waiting in lines to talk to someone in person. Absolutely worst stay in my life. DO NOT STAY HERE.
This hotel is EXTREMELY overpriced for mediocre service and rude staff. When we came to our hotel room, the floors were dirty and I found crumbs and dust all over the floor. Room service was basically nonexistent. When we called for shower towels, they only brought bath rugs, which is not what we asked for. The waiters at the restaurant were beyond rude, it seemed like it was a hassle for them to serve us. Besides the terrible service, the food was mediocre at best and they charged an absurd amount of money for it. Just for some perspective, a bagel with lox and cream cheese was $22. The elevators in the building are a whole other disaster. It took us 30 minutes just to get into an elevator and it stopped at almost every single floor coming down from the 36th floor. By the time we got to the lobby, it was a 40 minute ordeal. I have never seen such a disaster, take your money and stay somewhere else because this place is horrible. I would say the only good thing about it was the view from the balcony, but that was about the only good thing they have going for them.
En mi apartamento no funciona la cafetera, pedí que me la cambien y nadie me la cambio, la lavadora de platos tampoco funciona, el wifi es muy malo, casi que no hay señal! Las toallas están todas sucias, los sillones, muebles, etc están todos sucios! La vista del apartamento y la ubicación son muy buenas! La atención en el lobby deja mucho que desear! Nadie te soluciona nada! La pileta es muy buena! Es una lástima porque con un poco más de esmero, sería un gran lugar para vacacionar.
Nice view... the cleaning service was still there cleaning when we checked in at about 5:30 pm... good thing we didn’t get there at 4 (which is check in time) because they were cleaning for about another hour ... at least it was cleaned ... other than the front desk telling us the wrong elevator to go up initially then in turn spending 45 minutes waiting for the wrong elevator just to have our keys not work it was a great week .I MUST HOWEVER ADD ... the pool closes at sunset so don’t plan being at the pool late ...
Good view of the ocean but that’s all about it because we pay much more for apartment front beach and we have apartment part view wen we call to agents then she just explain us that mean Hotel it’s ocean view not apartment. Very dirty carpets and furniture. Little to none as far as silverware, cookware, linens, cleaning supplies, towels, or toilet paper. The front desk staff was very nice but the parking staff and the front door security guard were unbelievably rude and unprofessional. I would never stay here again, at this price there are a lot of ocean front properties to choose from. And also This hotel lose contract beach and if you like use beach then you have to go in front next hotel. This was horrible experience. And definitely to expensive hotel for this service. And also big problem with elevator regular waiting time it’s 15-25.min many time people use the stairs because it was quickly way to go downstairs. 2 elevator always put off service. I’m not recommend to anybody go there. Happy new year.
Also there are two sides to get views on the south side which is bright and sunny but faces Wilshire and is a little loud versus the northside which is quieter but I imagine not as sunny. The rooms have an interesting layout where the bed is pushed up against the window for you to see the view and the rest of the room is behind you like the desk in the sitting area so sometimes when you're on the bed it feels like you're about to fly out of the room since the windows are floor to ceiling.
Absolutely beautiful. I was in the 32 floor and the view was amazing, ......amazingly beautiful! Definitely will be back for sure, .
Horrible experience doing business with this company. I own a business and have done business with them in the past and now they have refuse to pay me, they refuse to answer my calls or emails. I would highly recommend going somewhere else and don't do business with company. I have waited over 8 weeks for payment and they constantly dodge my phone calls. This is a multi million dollar business and this is how they treat there suppliers.
En mi opinión hay cosas favorables y otras desfavorables . Ejemplo: la calidad que brinda este Hotel comparado con el precio es muy mala, si bien puedo decir que ir el lugar donde está ubicado es genial por las vistas que se puede disfrutar ,la instalación no está a la altura. Todo se ve deteriorado o con mal aspecto la decoración espantosa, la habitación necesita más atención, balcón y el baño se ven sucios y deteriorado Respecto al personal no son muy amables que digamos la seguridad del hotel es intimidante no trasmite confianza al cliente El bar de la piscina tiene los tragos más caros del sur del la florida y con mala calidad. En fin creo que el lugar es muy bueno pero está funcionando mal.
If anyone out there is trying to find deals for hotels visit ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ booked a resort on there and they had the absolute best rates just about anywhere! Everything was excellent the valet was mean but that was the only problem very rude didn’t really wanna help. But I tried to not take it to persona.
No es la primera vez que visitó el hotel,me parecia un lugar increíble , pero en esta ocasión me lleve muy mala opinión , el hotel está destruido , mi habitación literal estába de asco 🤮 esos shower , no había un extractor que funcionara , el microondas menos que menos , todas todas las rejillas llenas de polvo , las alfombras por dio !! No había un hand sanitizer ni en el Elevador ! Ni una toalla en la playa ! Increíble un lugar tan atractivo !! Recomendaciones no críticas mejoren el servicio de limpieza ! Thanks 😊
The suites are big! We enjoyed ourselves immensely. Great views, 2 pools and it's right on the beach! Valet is going to run about $30 a day. Food on the pool deck is great and refreshing.
Muy buen lugar para pasar el fin de semana
Increíble el edificio, sus amenities y el departamento en el piso 32, con una vista insuperable...
Porque é primeira vez que venho aqui. É muito lindo pena que não sei falar Inglês
Hotel muito bom ! Ótimo serviço ! Ótima piscina e quartos muito bons , uma das melhores vistas de sunny isles !
O Hotel é nota 1000 ... Vista riquíssima... Quartos ótimos e com Adega, Geladeira Sub-Zero e Fornos Wolf .... Tudo maravilhoso.... Fui atendido na piscina por uma pessoa muito Educada cujo nome é Juan Sebastian Dominguez, que muito cortês foi e nos permitiu desfrutar de uma cabana Top no hotel .... Nota 10 ....
Muy buen Dpto el que Alquilamos ahí . Con una vista maravillosa desde el piso 39 .
South Ocean Drive, Hollywood, Florida 33019, United States
