A lindo e o atendimento muito bom
starstarstarstar Lucelia Costa Braga
O hotel é muito bom, dei 4⭐pq sempre se pode melhorar alguma coisa
starstarstarstar Lady Ana R
Best hotel in London, hands down. Highly recommended. The service is perfected, every detail in design and room is incredible, location wow, make you feel at home from the first second. Every single staff member has a smile and does everything they can to make your stay memorable, so nice to see true luxury finally at its best. Best hotel gym in London, plus a really cool pool and facilities. Amazing for business or leisure too. Super experience, will be back for sure! Melhor hotel em Londres, sem dúvida. Altamente recomendado. O serviço é perfeito, cada detalhe no design e no quarto é incrível, localização uau, faz você se sentir em casa desde o primeiro segundo. Cada membro da equipe tem um sorriso e faz tudo o que pode para tornar a sua estadia memorável, tão bom ver o verdadeiro luxo finalmente no seu melhor. Melhor academia de hotel de Londres, além de uma piscina e instalações muito legais. Incrível para negócios ou lazer também. Super experiência, voltarei com certeza!
starstarstarstarstar Liran Peterzil
Best hotel in London, hands down. Highly recommended. The service is perfected, every detail in design and room is incredible, location wow, make you feel at home from the first second. Every single staff member has a smile and does everything they can to make your stay memorable, so nice to see true luxury finally at its best. Best hotel gym in London, plus a really cool pool and facilities. Amazing for business or leisure too. Super experience, will be back for sure! El mejor hotel de Londres, sin duda. Muy recomendable. El servicio es perfecto, cada detalle en diseño y habitación es increíble, la ubicación guau, te hacen sentir como en casa desde el primer segundo. Cada miembro del personal tiene una sonrisa y hace todo lo posible para que su estadía sea memorable, por lo que es agradable ver el verdadero lujo finalmente en su mejor momento. El mejor gimnasio de hotel en Londres, además de una piscina e instalaciones realmente geniales. Increíble para negocios o placer también. Súper experiencia, volveré seguro!
starstarstarstarstar Liran Peterzil
Best hotel in London, hands down. Highly recommended. The service is perfected, every detail in design and room is incredible, location wow, make you feel at home from the first second. Every single staff member has a smile and does everything they can to make your stay memorable, so nice to see true luxury finally at its best. Best hotel gym in London, plus a really cool pool and facilities. Amazing for business or leisure too. Super experience, will be back for sure!
starstarstarstarstar Liran Peterzil
The perfect spot for a post late lunch or shopping trip and coveniently located in Knightsbridge to grab dessert with a loved one. The french toast was fabulous and the tripe hot chocolate coffee was decadent.The service was excellent and prompt. Staff are polite and patient. Would definitely revisit!
starstarstarstarstar Raihan Ahmed
Other than the beautiful surroundings and wonderful amenities, the staff is beyond compare. Having had a mild emergency with my back, the staff showed endless care and concern. They are completely focused on the comfort of all their guests. Bravo! Además de los hermosos alrededores y las maravillosas comodidades, el personal es incomparable. Después de haber tenido una emergencia leve con mi espalda, el personal mostró un cuidado y una preocupación infinitos. Están completamente enfocados en la comodidad de todos sus huéspedes. ¡Bravo!
starstarstarstarstar Cheryl Lisker
Other than the beautiful surroundings and wonderful amenities, the staff is beyond compare. Having had a mild emergency with my back, the staff showed endless care and concern. They are completely focused on the comfort of all their guests. Bravo!
starstarstarstarstar Cheryl Lisker
The hotel location is superb for meetings & mixing with pleasure. From the front door team, reception, concierge as well as the housekeeping all were truly a 5* Standard like the Asian hotels Vs English standard ;-) . I got my room with balcony @ nite enjoyed opening the door listening to the cool Autumn breeze with light thrilling rain and during the day, I even saw a rainbow. It was indeed a magical time on London as I came with lots work load and negative emotions in my heart but in the hotel, I was chilled, released my stress by using the hotel gym, spa and also manage to enjoy the food. A localização do hotel é excelente para reuniões e mistura com prazer. Da equipe da porta da frente, recepção, concierge, bem como a limpeza, todos eram realmente um padrão 5 *, como os hotéis asiáticos vs padrão inglês; -) . Peguei meu quarto com varanda @ nite gostei de abrir a porta ouvindo a brisa fresca do outono com chuva leve e emocionante e durante o dia, até vi um arco-íris. Foi realmente um momento mágico em Londres, pois vim com muita carga de trabalho e emoções negativas no coração, mas no hotel, fiquei com frio, liberei meu estresse usando a academia do hotel, o spa e também consegui aproveitar a comida.
starstarstarstarstar Fatma Kerr
Arrived early in the morning (room wasn’t ready) and enjoyed a cappuccino with oat milk in the lobby lounge. Very delicious ☕️Staff is extraordinary friendly & competent and we felt immediately “at home”The room was decorated with SO MUCH LOVE by Roberto & Gabriella. Never experienced such a warm & magical welcome.The gym / views from up there is epic.If you’re looking for a exceptional hotel, this is your place 🇬🇧 Chegou de manhã cedo (o quarto não estava pronto) e saboreou um cappuccino com leite de aveia no salão do lobby. Muito gostoso ☕️A equipe é extraordinária amigável e competente e nos sentimos imediatamente “em casa”O quarto foi decorado com MUITO AMOR por Roberto & Gabriella. Nunca experimentei uma recepção tão calorosa e mágica.A academia/vista lá de cima é épica.Se procura um hotel excecional, este é o seu lugar 🇬🇧
starstarstarstarstar Sandra Marusic
Arrived early in the morning (room wasn’t ready) and enjoyed a cappuccino with oat milk in the lobby lounge. Very delicious ☕️Staff is extraordinary friendly & competent and we felt immediately “at home”The room was decorated with SO MUCH LOVE by Roberto & Gabriella. Never experienced such a warm & magical welcome.The gym / views from up there is epic.If you’re looking for a exceptional hotel, this is your place 🇬🇧 Llegué temprano en la mañana (la habitación no estaba lista) y disfruté de un capuchino con leche de avena en el salón del vestíbulo. Muy delicioso ☕️El personal es extraordinariamente amable y competente y nos sentimos inmediatamente "en casa".La habitación fue decorada con TANTO AMOR por Roberto & Gabriella. Nunca experimenté una bienvenida tan cálida y mágica.El gimnasio/vistas desde allí arriba es épico.Si buscas un hotel excepcional, este es tu sitio 🇬🇧
starstarstarstarstar Sandra Marusic
The hotel location is superb for meetings & mixing with pleasure. From the front door team, reception, concierge as well as the housekeeping all were truly a 5* Standard like the Asian hotels Vs English standard ;-) . I got my room with balcony @ nite enjoyed opening the door listening to the cool Autumn breeze with light thrilling rain and during the day, I even saw a rainbow. It was indeed a magical time on London as I came with lots work load and negative emotions in my heart but in the hotel, I was chilled, released my stress by using the hotel gym, spa and also manage to enjoy the food. La ubicación del hotel es excelente para reuniones y mezclarse con placer. Desde el equipo de la puerta principal, la recepción, el conserje y el servicio de limpieza, todos fueron realmente un estándar de 5 * como los hoteles asiáticos frente al estándar inglés; -). Obtuve mi habitación con balcón @ nite disfruté abriendo la puerta escuchando la brisa fresca de otoño con una lluvia ligera y emocionante y durante el día, incluso vi un arco iris. De hecho, fue un momento mágico en Londres, ya que llegué con mucha carga de trabajo y emociones negativas en mi corazón, pero en el hotel me relajé, liberé mi estrés usando el gimnasio del hotel, el spa y también disfruté de la comida.
starstarstarstarstar Fatma Kerr
The hotel location is superb for meetings & mixing with pleasure. From the front door team, reception, concierge as well as the housekeeping all were truly a 5* Standard like the Asian hotels Vs English standard ;-) . I got my room with balcony @ nite enjoyed opening the door listening to the cool Autumn breeze with light thrilling rain and during the day, I even saw a rainbow. It was indeed a magical time on London as I came with lots work load and negative emotions in my heart but in the hotel, I was chilled, released my stress by using the hotel gym, spa and also manage to enjoy the food.
starstarstarstarstar Fatma Kerr
Arrived early in the morning (room wasn’t ready) and enjoyed a cappuccino with oat milk in the lobby lounge. Very delicious ☕️
Staff is extraordinary friendly & competent and we felt immediately “at home”
The room was decorated with SO MUCH LOVE by Roberto & Gabriella. Never experienced such a warm & magical welcome.
The gym / views from up there is epic.
If you’re looking for a exceptional hotel, this is your place 🇬🇧
starstarstarstarstar Sandra Marusic
Bad check in experience cos of the reception manager called Anushka( Chinese lady). We were a family with 2 children and wanted two rooms on same floor close to each other. The check in guide called Laura was a sweetheart and professional she deserves to be a manager- went out of her way to sort us out. But the attitude of the manager was not good and found her to be rude, she was like no room available and then it came to you have to pay more take a higher category room! etc.I had stayed at this hotel a lot of times but first time after the pandemic and noticed new staff who were not up to the mark. Also once rooms sorted out I get a call from the same manager and another manager to pay upfront for the extra upgrade although I had already paid upfront for both the rooms. When it should have been upon check out I should be paying. Anyways apart from this I did like the new fit out and changed furniture in the rooms although they have become smaller. Food quality is good but breakfast was again being served by waiters who did not know English or who did not know what they were doing!last by not least I booked a airport transfer via the concierge and find out after checking out the next day I get a charge on my cc for 100pounds!! when I called up they said it was a late fee for waiting charges!! which was not communicated to me at booking if there would be such charges!!.The location of the hotel is perfect and also the views are nice from the balcony. Hope they get the customer service sorted out for a better guest experience!! Bad check-in experiência cos do gerente de recepção chamado Anushka (senhora chinesa). Nós éramos uma família com 2 crianças e queríamos dois quartos no mesmo andar próximos um do outro. A guia de check-in chamada Laura era uma querida e profissional que ela merece ser uma gerente - se esforçou para nos classificar. Mas a atitude do gerente não era boa e a achava rude, ela era como se não houvesse quarto disponível e, em seguida, você tem que pagar mais por um quarto de categoria superior! etc.Eu tinha ficado neste hotel muitas vezes, mas pela primeira vez após a pandemia e notei novos funcionários que não estavam à altura. Além disso, uma vez que os quartos são resolvidos, recebo uma ligação do mesmo gerente e outro gerente para pagar adiantado pelo upgrade extra, embora eu já tivesse pago adiantado para ambos os quartos. Quando deveria ter sido no check-out eu deveria estar pagando. De qualquer forma, além disso, gostei do novo ajuste e mudei os móveis dos quartos, embora eles tenham se tornado menores. A qualidade da comida é boa, mas o café da manhã estava novamente sendo servido por garçons que não sabiam inglês ou que não sabiam o que estavam fazendo!por último, não menos importante, reservei uma transferência do aeroporto através do concierge e descobri após o check-out no dia seguinte, recebo uma cobrança no meu cc por 100 libras! quando liguei, eles disseram que era uma taxa atrasada para cobranças de espera! ! que não foi comunicado a mim na reserva se haveria tais encargos!!.A localização do hotel é perfeita e também as vistas são bonitas da varanda. Espero que eles resolvam o atendimento ao cliente para uma melhor experiência do hóspede! !
star Ali
Bad check in experience cos of the reception manager called Anushka( Chinese lady). We were a family with 2 children and wanted two rooms on same floor close to each other. The check in guide called Laura was a sweetheart and professional she deserves to be a manager- went out of her way to sort us out. But the attitude of the manager was not good and found her to be rude, she was like no room available and then it came to you have to pay more take a higher category room! etc.I had stayed at this hotel a lot of times but first time after the pandemic and noticed new staff who were not up to the mark. Also once rooms sorted out I get a call from the same manager and another manager to pay upfront for the extra upgrade although I had already paid upfront for both the rooms. When it should have been upon check out I should be paying. Anyways apart from this I did like the new fit out and changed furniture in the rooms although they have become smaller. Food quality is good but breakfast was again being served by waiters who did not know English or who did not know what they were doing!last by not least I booked a airport transfer via the concierge and find out after checking out the next day I get a charge on my cc for 100pounds!! when I called up they said it was a late fee for waiting charges!! which was not communicated to me at booking if there would be such charges!!.The location of the hotel is perfect and also the views are nice from the balcony. Hope they get the customer service sorted out for a better guest experience!! Mala experiencia de registro porque el gerente de recepción se llama Anushka (señora china). Éramos una familia con 2 niños y queríamos dos habitaciones en el mismo piso cerca una de la otra. La guía de registro llamada Laura fue un amor y una profesional que merece ser gerente; hizo todo lo posible para resolvernos. Pero la actitud del gerente no fue buena y la encontró grosera, ella estaba como si no hubiera una habitación disponible y luego llegó a tener que pagar más para tomar una habitación de categoría superior. etc.Me había alojado en este hotel muchas veces, pero la primera vez después de la pandemia y noté que el nuevo personal no estaba a la altura. Además, una vez que se resolvieron las habitaciones, recibí una llamada del mismo gerente y otro gerente para pagar por adelantado la mejora adicional, aunque ya había pagado por adelantado ambas habitaciones. Cuando debería haber sido al hacer el registro de salida, debería estar pagando. De todos modos, aparte de esto, me gustó el nuevo equipamiento y cambiaron los muebles en las habitaciones, aunque se han vuelto más pequeñas. La calidad de la comida es buena, pero el desayuno lo servían nuevamente camareros que no sabían inglés o que no sabían lo que estaban haciendo.Por último, no menos importante, reservé un traslado al aeropuerto a través del conserje y descubrí que después de hacer el check out al día siguiente, ¡obtuve un cargo en mi cc por 100 libras! cuando llamé me dijeron que era un recargo por cargos de espera!! ¡que no me fue comunicado en la reserva si habría tales cargos!La ubicación del hotel es perfecta y también las vistas son bonitas desde el balcón. ¡Espero que resuelvan el servicio al cliente para una mejor experiencia para los huéspedes!
star Ali
I went to this new hotel and let me tell you that wasa-m-a-z-i-n-g. The establishment, the room and allthe staff ( specially guest relations Yuliana) you are magic and I mean it. You made my stay memorable for sure. One of the best hotel in London .
starstarstarstarstar Gladys Gbago
Bad check in experience cos of the reception manager called Anushka( Chinese lady). We were a family with 2 children and wanted two rooms on same floor close to each other. The check in guide called Laura was a sweetheart and professional she deserves to be a manager- went out of her way to sort us out. But the attitude of the manager was not good and found her to be rude, she was like no room available and then it came to you have to pay more take a higher category room! etc.
I had stayed at this hotel a lot of times but first time after the pandemic and noticed new staff who were not up to the mark. Also once rooms sorted out I get a call from the same manager and another manager to pay upfront for the extra upgrade although I had already paid upfront for both the rooms. When it should have been upon check out I should be paying.
Anyways apart from this I did like the new fit out and changed furniture in the rooms although they have become smaller.
Food quality is good but breakfast was again being served by waiters who did not know English or who did not know what they were doing!
last by not least I booked a airport transfer via the concierge and find out after checking out the next day I get a charge on my cc for 100pounds!! when I called up they said it was a late fee for waiting charges!! which was not communicated to me at booking if there would be such charges!!.
The location of the hotel is perfect and also the views are nice from the balcony. Hope they get the customer service sorted out for a better guest experience!!
star Ali
Don't forget to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a stay. This web site will compare hundreds of booking websites and normally will have rates much cheaper compared to others! Thank me later! This resort is one of the highest rated in the area. I've been coming here for years. If you decide to stay here you for sure won't regret it.A stunningly beautiful hotel superbly located. Outstanding attention to detail on every level, staff were all very professional, friendly and nothing was too much trouble. Would highly recommend if looking for London luxury. Não se esqueça de usar Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm ao reservar uma estadia. Este site irá comparar centenas de sites de reservas e normalmente terá tarifas muito mais baratas em comparação com outros! Me agradeça mais tarde! Este resort é um dos mais bem avaliados da região. Venho aqui há anos. Se você decidir ficar aqui, com certeza não vai se arrepender.Um belíssimo hotel soberbamente localizado. Excelente atenção aos detalhes em todos os níveis, os funcionários foram todos muito profissionais, amigáveis e nada era demais. Recomendo se estiver procurando por luxo de Londres.
starstarstarstarstar David Milner
Don't forget to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a stay. This web site will compare hundreds of booking websites and normally will have rates much cheaper compared to others! Thank me later! This resort is one of the highest rated in the area. I've been coming here for years. If you decide to stay here you for sure won't regret it.A stunningly beautiful hotel superbly located. Outstanding attention to detail on every level, staff were all very professional, friendly and nothing was too much trouble. Would highly recommend if looking for London luxury. No olvide usar Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm al reservar una estadía. ¡Este sitio web comparará cientos de sitios web de reservas y normalmente tendrá tarifas mucho más baratas en comparación con otros! ¡Agradéceme después! Este complejo es uno de los mejor valorados de la zona. He estado viniendo aquí durante años. Si decides quedarte aquí seguro que no te arrepentirás.Un hotel increíblemente hermoso con una ubicación magnífica. Excelente atención al detalle en todos los niveles, todo el personal fue muy profesional, amable y nada fue demasiado problema. Lo recomendaría encarecidamente si busca el lujo de Londres.
starstarstarstarstar David Milner
Don't forget to use Hᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a stay. This web site will compare hundreds of booking websites and normally will have rates much cheaper compared to others! Thank me later! This resort is one of the highest rated in the area. I've been coming here for years. If you decide to stay here you for sure won't regret it.
A stunningly beautiful hotel superbly located. Outstanding attention to detail on every level, staff were all very professional, friendly and nothing was too much trouble. Would highly recommend if looking for London luxury.
starstarstarstarstar David Milner
Excelente experiencia
starstarstarstarstar Nedy Alvarez
Magnifico hotel en el que estuve en 1963/4, buen servicio excelente carne en el rib room
starstarstarstarstar JesÚs GarcÍa-del-valle
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