Terrible experience. On the first day I found a living mouse in my room. When I went to complain I found that the receptionist barely spoke any English (yes, in the capital of England). In any event, he had no clue what to do. When I came back from Liverpool 2 days later they moved me to another room which with a broken toilet seat. This time I didn't even try to complain.
starstar josef k
You say for the location, which cannot be beat. You are 3 steps away from a Tube station, two bus stops, and the Italian Gardens at Kensington Gardens. Paddington Station is a 5 min walk at most.
It is outside of the tourist district, so a bit quieter then staying in the heart of the West End.
Yes the interior is dated and needs some updating , but if you are visiting London you won’t be spending much time in your room anyways. The staff is always friendly and for the easy access you can’t beat the price.
starstarstarstar Amy Catherine Bennett Coats
Hotel is not that good . Location is lovely. The most important thing is that here in the staff there is a person on Help Desk named Mr. Imraan he is the most kind person I have ever seen in so many tours in my life. Very humble, very sweet, very understanding, cooperative. I don't recommend this hotel as a great option but if you are searching for good staff hotel then this is a great hotel all staff members are very good also a boy who is in Dinning area. All are very helpful, hotel is very old designed young generation will never like this. Special remarks to Imran
starstar Gaurav Vir Singh Behl
My husband and I stayed here for a week for our honeymoon in London. It seemed to have good reviews and the pictures looked good online but that was not the case when we arrived. The building is old and looks nice from the outside, but inside is another story. To get up to our 4th floor room, we could either try the elevator which was so tiny you can only fit one person with a suitcase, or take the stairs, which past the 3rd floor have a definite and terrifying slant to them.
The room was small with the feel of staying in a grandma's spare room. The bed was advertised as king sized but it was a British double bed--much smaller than expected. The bed was covered in a disgusting stained and threadbare blanket which thank god the maid removed after the first day-no way was I sleeping under that. The bed and pillows were hard and lumpy to the point that I woke up with my ear hurting from lying on the pillow. There is a TV but the remote didn't work and the front desk didn't give us more batteries when we asked. The whole room is slightly slanted and it's quite noticeable when sitting on the toilet.
The bathroom had one of the worst showers I've ever been in. There's a glass door that only goes halfway across the tub so you never get warm in the shower. The shower head pointed straight down and my 6'3" husband couldn't even stand under it. We ended up securing the shower head with a hair elastic so it at least pointed at a normal angle. On two occasions there was straight up no water when I turned on the shower. God forbid you want to shower in the morning-there's just not enough water in the building. Oh and the front desk did nothing when we complained about the lack of water.
The one and only reason I'm giving 2 stars instead of 1 is the proximity to the Lancaster Gate tube stop and Hyde Park. Don't make our mistake and do not stay here.
starstar Kathy Lesiczka
Yes, its an old hotel with much renovation needed, but it is cheap and the People that works there are friendly and helpful. The breakfast was actually really good, compared to earlier visits. I will be back!
starstarstarstar Gabriella Holmberg
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