We had a high-end retreat booked here for April 2020. Of course, with COVID, that needed to be canceled. At the time, the hotel management offered us a full refund or the ability to reschedule for later in the year. Assuming that the COVID madness would have subsided by Fall, we opted to simply reschedule. As Fall rolled around and Hawai'i extended the quarantine, Lumeria was going to be unable to host our retreat once again, forcing us to cancel/reschedule a 2nd time. At this point, we could not continue to keep our retreat participants in limbo and decided not to reschedule until we were more confident that the retreat would be able to happen. When we called for our refund, we were informed that they would not be refunding us. Of course, we were flabbergasted. After a good deal of back and forth, they agreed to refund us a portion of the fee that we paid to reserve the retreat but would not give us a full refund. We are a very small (2 person) local business. This retreat represented a large portion of our total revenue for the year. The cancellation was devastating. But we are even more appalled by the lack of consideration and professionalism that Lumeria is extending during this difficult time. We feel like it is such a shame that this company is making us PAY for a service they CANNOT provide. It is unconscionable. They are willing to put the $$ toward a future booking, but I have no interest in doing further business with a company that treats it's customers this way. It would be one thing if we canceled out of inconvenience, but the retreat center literally CANNOT host our retreat during the dates we agreed upon, yet WE still have to pay for it. This is such a shame. Please choose to spend your hard-earned dollars at a place that supports local revenue and contributes to the well-being of the community.
star hd McK
Beautiful grounds. A large number of classes such as yoga, light meditation, a medicine bowl ceremony (new age, not Tibetan or Indic), etc.; class menu changes monthly. If you're in the area, it's well worth a visit to pick up a schedule and arrange for an evening activity.
starstarstarstar Sara Neswald
Best decision for my holistic retreat. Nice staff, excellent food, perfect yoga and meditation program. Thanks for the great memories.
starstarstarstarstar Yasmin Atik
This hotel is a beautiful oasis, it’s off the beaten track and a lovely get away. The grounds are gorgeous and the rooms are perfect for a couple. The beds are very, very comfortable. The staff are friendly and helpful. Our stay was too short. You should know that there are roosters on the property so if you are a light sleeper they could be problematic for you.
starstarstarstarstar Sarah Neilson
The staff was very nice and the grounds and buildings were beautiful. Additionally the included breakfast was very good. However the yoga instructor I encountered was very unwelcoming and I left the class. There was an air about the place of silence and austerity so definitely not a place to bring a child!!!!! The other guests gawked at my child and overall I felt very unwelcome.
starstar Dainty Rocker
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