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star star star Nevsky Prospekt 105, In St. Petersburg (St. Petersburg City Centre), Saint Petersburg, Northwest 191036, Russia
Otimo
Hotel bonito mas funcionários incompetentes( todos setores!)
Muito bom
Disappointing for a Hilton. Rooms were quite small. Bathroom didn't have a trash can in it. Paint was peeling in various places. They had no parking spots left in their lot and we had to park over a block away. And randomly they had no cold water. Have you ever heard of a place with no cold water?! Checked with another guest because it was so odd and they had the same experience.
Esta teria sido uma avaliação mais baixa se não fosse pelo atendimento ao cliente amigável. Havia mofo em todo o banheiro. Uma substância desconhecida estava na porta de ambos os quartos que reservei e a luminária de chão tinha manchas grandes. Os quartos também tinham um cheiro horrível. Se você está procurando umas férias relaxantes e calmas, este hotel não é o único. Há obras ao lado do hotel. Além disso, você pode querer reservar um andar baixo, porque você tem que ir ao Lobby para pegar o seu gelo.
This would have been a lower rating if it wasn't for the friendly costumer service. There was mold all through out the bathroom. An unknown substance was on the door in both the rooms I reserved and the floor lamp had large stains. The rooms also had an awful smell. If your looking for a calm relaxing vacation, this hotel is not the one. There is construction right beside the hotel. Also you might want to reserve a low floor because you have to go to the Lobby to get your ice.
Hotel was clearly older and remodeled which I never have a problem with but some things were clearly not done well. Our bathroom door was put in wrong so it did not close well, it was not a big enough deal to change rooms but was challenging when sharing a room. The bathroom did not have a vent at all so it was incredibly stuffy anytime anyone took a shower which led to the rest of the room being stuffy especially since the A/C never went down to what the air was set at staying at 74 the whole stay. On top of that the elevators that serviced the over 13 story building did not have information for when they were last inspected and were rickety and scary. Also, if you care at all about COVIDdo not stay here. Most people inside do not wear masks and are never asked about it. When we asked to make sure that who ever valets our care wears a mask, we were met with “they do” even though they clearly do not and their masks are always at their chins. Parking is a nightmare as if you don’t do the $27 daily parking you get try your luck at parking on the street which feels like they take advantage.All in all, not worth the price.
Ótima localização a uma curta caminhada de The Dali, do Pier, e de muitos restaurantes. O edifício é bonito e os quartos são limpos com camas confortáveis, mas o nível de serviço é nulo. Em primeiro lugar, a nossa reserva era incluir um pequeno-almoço continental, o que estava errado. Apenas café grátis. Em segundo lugar, todos os quartos têm travesseiros de penas de pato, que são terríveis para quem sofre de alergia. Disseram-me que não era possível conseguir travesseiros de fibra ou espuma. Terceiro, o cofre no quarto não trancava, embora eles consertassem isso. Quarto, não há serviço de limpeza, a menos que você fique 5 dias ou mais. Eles nem entrarão em seu quarto para trocar toalhas. Você pode solicitar toalhas e eles vão deixá-las no chão (sujo) do lado de fora da sua porta. Quinto, há uma grande construção na porta ao lado; certifique-se de que seu quarto não esteja voltado para a construção. Por último, há apenas estacionamento com manobrista por US $ 27 / noite.Você pode obter um serviço melhor no Red Roof Inn por muito menos dinheiro. NÃO RECOMENDADO.Atualização: Nós encontramos alguns amigos que ficaram em um hotel 5 estrelas de $ 800 / noite no lado oeste e eles tiveram uma experiência muito pior, que incluiu vômito no banheiro, toalhas molhadas e lençóis sujos no check-in (tardio). ficar não foi tão ruim quanto poderia ter sido.
Ótimo lugar para uma escapadela na Flórida! Caminhe até o Museu Dali ou observe o nascer do sol sobre a água em um banco confortável do outro lado da rua. Os pelicanos são uma explosão de assistir enquanto eles mergulham e bombardeiam a água em busca de peixes. Adoro a área e St. Pete's!
Observamos que este foi um fim de semana de aniversário na reserva, tivemos uma vista do telhado, pelos pubianos em nossa cama - quando ligamos para a recepção, recebemos um novo conjunto de lençóis enviados para nosso quarto para que pudéssemos fazer nossa própria cama . Os produtos de higiene não foram trocados desde o último hóspede, poderia dizer que a loção foi usada. Com um adesivo certificado de limpeza do lado de fora do quarto, durante os horários do COVID e sendo um membro do Hilton Honors - eu esperava melhor. Além disso, quando fizemos check-out e dissemos à garota da recepção que tudo o que obtivemos foi uma desculpa, direi ao gerente. $ 300+ para um quarto sem vista, pubes e tivemos que fazer a nossa própria cama foi realmente decepcionante.
Worse Customer Service I have ever experienced in all my travels.I arrived at 3:45 pm. My room was not ready until 5:30 pm.They completely forgot I was in the lobby waiting.They didn't even acknowledge my status nor gave me any information about the hotel.I was told based on my status that breakfast was free.When I received my bill they charged me for it and would not remove the charge.They also charged me for 3 days of parking although I only used their valet parking one night.I am still fighting that battle.I've contacted the hotel several times to no avail.The Managers don't have the courtesy to return your call or you'll be put on hold forever.Even Hilton Honors Guest Services is having a hard time getting anyone to respond to them. Once my case is resolved I will never deal with this hotel again.
Great place to stay for a Florida getaway! Walk to the Dali Museum or watch the sun rise over the water from a comfortable bench across the street. The pelicans are a blast to watch as they dive bomb the water for fish. Love the area and St. Pete's!
Noted that this was a birthday weekend getaway in the reservation, we got a view of the roof, pubic hairs in our bed - when we called the front desk we got a new set of sheets sent to our room so we could make our own bed. The toiletries hadn't been changed since the last guest, could tell that the lotion was used. With a certified clean sticker on the outside of the room, during COVID times and being a Hilton Honors member - I expected better. In addition when we checked out and told the girl at the front desk all we got was a sorry, I'll tell the manager. $300+ for a room with no view, pubes and had to make our own bed was really disappointing.
The ONLY reason I am scoring this as high as I am is because the staff at the front desk and maintenance were amazing. Before I get started, I will say that they did not charge us for our stay because there were so many problems with the rooms, so they did make it right and they were nice about it. We were initially in room 306. We went into to the room and smelled the mold immediately. I went and checked the air vent, and sure enough, it was covered. Maintenance was quickly called up to the room and he removed the register cover to go clean it. While he was gone, we shined our lights inside to see it covered in mold. Upon looking around the room, we noticed that it had not even been cleaned. The bathroom had hairs and the sink, walls, and mirror were covered in spots which I'm assuming is toothpaste. The faucet itself looks like it hadn't been wiped in a while. There was hair all over the bed, mystery white smears on the ottoman, and something smeared on the desk. Once we notified the front desk, they moved us to a new room on the 14th floor. This room was about worse than the first. There was mold in the vent AND on the carpet. The shower also had mold in the grout. The bed was once again covered in hairs. We reported this and housekeeping brought us some bed clothes and made us change them. There were "mystery stains" and hairs on the sheets. Neither room had been vacuumed. At this point it's after 11pm. We had been on the road since 5:30 am and checked into this hotel around 6pm. So this was about 5 hours with waiting on maintenance to clean, put in light bulbs, for housekeeping to bring bedding, us changing the bed, and having to sleep without a comforter. We finally went to bed at 11:54pm.
Great location walking distance to The Dali, the Pier, and lots of dining establishments. The building is nice and the rooms are clean with comfortable bedding but the service level is nil. First, our reservation was to include a continental breakfast which was wrong. Only free coffee. Second, all the rooms have duck feather pillows which are terrible if you have an allergy. I was told that it was not possible to get fiber or foam pillows. Third, the safe in the room wouldn't lock though they did fix that. Fourth, there is no maid service unless you stay 5+ days. They will not even enter your room to refresh towels. You can request towels and they will leave them on the (dirty) floor outside your door. Fifth, there is major construction next door; make sure your room is not facing the construction. Last, there is only valet parking for $27/night. You might get better service at the Red Roof Inn for a lot less money. NOT RECOMMENDED. Update: We met some friends who stayed in a $800/night 5 star hotel on the west side and they had a much worse experience which included vomit in the toilet, wet towels, and dirty sheets on (late) check in. So maybe our stay wasn't as bad as it could have been.
Equipe amigável. Salas limpas. A geladeira não esfriou. Camas e travesseiros muito confortáveis. Máquina de café no quarto e cofre. Bela piscina aquecida. Bom ginásio. Starbucks no primeiro andar por salas de conferências.
Anticuado ,viejo y mal oliente para ser un Hilton.En realidad Hilton debería invertir y remodelar este hotel.Súper bien ubicado, lastima este así.
Friendly staff.Clean rooms. Refrigerator didn't cool off.Very comfortable beds and pillows. In room coffee machine, and safe.Beautiful heated pool.Nice gym.Starbucks on first floor by conference rooms.
This was awesome! I never visited St. Pete's before, but would definitely go back! This Hilton was in an awesome location and was within walking distance to everything. We went for my best friend's birthday. The staff was amazing and Sebastian, the manager, went above and beyond to make this weekend special for her. His recommendations for restaurants and things to do was spot on! We will be back and will be staying here again.
We booked several rooms at the Hilton downtown St. Pete last month to celebrate my sister in laws 50th birthday with family and friends. We had such a great experience! Sebastian and his team at the Hilton went above and beyond to always make us feel welcomed and special. I would highly recommend the Hilton downtown St. Pete for any occasion as it is one of the nicest Hilton properties we have stayed at, located in an ideal location with walking distance to numerous, shops, restaurants and bars. This property will not disappoint! We will DEFINITELY be back to visit Sebastian and his team real soon!!
Cómodas y confortables habitaciones...
Hotel con excelente ubicación y servicio,con una piscina fabulosa que la puedes usar hasta las 11pm, excelente comida,lo recomiendo volveré nuevamente
La piscina descuidada y sinbar, el restaurante caro
El servicio estaba bien
Aunque un poco viejo la atencion. Limpieza u ubicación son excelentes me encantaria volver
Nevsky Prospekt 105, In St. Petersburg (St. Petersburg City Centre), Saint Petersburg, Northwest 191036, Russia
