Overall my stay was very good, just a walk from the main terminal at Pearson. The staff were very kind and helpful. A few things to point out: The hotel is a multi business hotel with car rentals and hotel. The building is older and it would seem that the hotel was built in an old business office space; the hallways and rooms remind me of a dormitory. The hotel (really motel) could be updated with fresh paint and cleaned much better than it is. The lamps were full of dust, the baseboards were filthy and really need a painting. The tables legs need tightening as it wobbled almost to the point of falling over. The office chair wheels don’t move so you have to drag the chair across the floor. May I mention dust, dust and more dust. Overall though, I must say I had the best sleep I have had in months :). Would I stay here again? Probably not.
starstarstar Trevor Yeaman
Rooms are visibility dirty. Doors. Trim. Hair over the bathtub.
AC had 1 mode “loud”.
Called for pick up service 7x hung up on several times. Was told to go to a certain area. No pick up. Lucked into seeing the van at another stop.
No pick up in the morning after calling the numbers I was provided. Had to get a taxi service.
Front desk experience was Neutral.
There could be potential for this hotel. Needs a good clean and service the equipment on site.
Bed linen was clean and towels.
Was surprised with coffee and mini fridge along with microwave. That was a added bonus.
Just don’t expect much and be prepared to arrange alternate travel.
Check out Pearson Pub just down the street. Lovely spot and staff
star Glenda Pelley
The overall feeling was one of comfort. Good service, friendly staff and the car well looked after. But getting to them is a big headache. First when I reached the advertised address at N U Hotel there was nothing! Complete silence. A typed notice asked you to call a certain number.I dialed (10 times) and I had the option to either book a shuttle, reserve a parking spot and general inquiry. I kept dialing for the shuttle and the phone would go dead. This was at 5 am in the morning and I was losing patience and time. The tenth time I went to general inquiry and VOILA! I got a human and things then went smooth. Was given a new address (thank god i had gone there with spare time) went there and was served. Their web site is not functioning so they cannot match your details with the booking you have done. You have to show them the print out to get things done. Will I use its again? Sure. Now that I have ironed out the problems I will. But they should get their act together.
starstarstar Mazahir Rahim
We originally did not plan on staying at this hotel but we ended up having to because of how expensive the other hotels were. This hotel definitely is not good. We arrived at 10:00pm and there was no one there for us to check in. We couldn’t even get into the hotel. We had to call the hotel phone number to request somebody to come and let us in. They were quick to come let us in. The room was small with only double sized beds. The shower had mold growing on it. No bed bugs which I was concerned about.
Would I stay here again? Absolutely not! But we only needed the room for 6 hours as we needed to be at the airport at 3:00am. We did not use their parking service due to the poor reviews.
starstar Melissa Beer
Shuttle: The shuttle was okay. I had to call to inform that I was waiting and they told me I had to wait at #17. It was surprised phone number provided was answered by rental car company.
Maybe just 15 mins wait until shuttle bus arrive but there was a old man who was furiously mad because he was waiting for longer than an hour.
Stuff : guys who I dealt with are all nice and friendly. But one guy who drove behind the establishment (which I think is parking lot ) was careless driver, went through really narrow place and scraped side of shuttle… he didn’t seem to care about it at all… I was very shocked to see that. Gave me the impression that he had no respect to his job and company he works for.. I wouldn’t leave my car with them. I don’t know how they treat my car.
Hotel: wow. I was surprised to see converted front desk with rental car. Did look nothing like Hotel establishments. Rooms were upper floor of the office.
There was no one at the front desk all night and in the morning. I feels very unsafe because of that. Water of toilet kept running all night and there was no one I could inform about this issue. I had to let it run all night which was noisy.
No elevator all night and in the morning so I had to take my two heavy luggage from stairs.
Rooms: size was okay. Spacious and roomy. Dark and depressing lighting.
Bed was very clean, crisp and comfortable. There are three different kind of pillows so I found my favour type out of them.
Cleanliness: very filthy. Probably the worst hotel I have ever stayed. Especially in the washroom but washroom is the most place customer would like to see clean?!
Pink mold, black mold, rust are everywhere. Bathtub had some paint-like yellowish stain which looked like pee at first sight. I found some hairs on the floor when I first use. It felt disgusting. The door was extremely filthy looked like the garage door. If you look through really well, you would notice the walls are very dirty with lots of stains too.
They need really good deep clean at least once a month.
Price was reasonable compare to other hotels near by. It is very close to airport.
However I don’t think I will ever stay at this hotel again.
starstar Y K
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