The redesigned room was great; more modern. Cleanliness is spotless with complete amenities. The breakfast buffet were delicious; they were a bit short on staff but still able to respond quickly & aware of the surroundings. A satisfying stay overall!
starstarstarstarstar Tania Paramita
We spend night in Executive room here. I'll say that this hotel is deserve its 5 Star in Surabaya city.
Room is very spacious, clean and has a great city view.
Pool and playground surrounded by trees, thus creating a very calm and fresh atmosphere.
Breakfast are great, although they have limited menu especially for Indonesian Local dishes, however the food does have a great taste. And, most of them are served with single packaging as a counter measure for Covid-19 pandemic.
Some of the item in the room are also packed and sanitized.
All the hotel staff are also very friendly.
I consider the Room rates as affordable for the 5-star hotel
starstarstarstar Hendra Lesmana
Due to covid food and restaurant selection are limited. It’s better to call and check prior to arrival. Besides that everything else was perfect, room, food and environment on par +/- for a 5 star hotel! Well maintained property! What I have to point out personally are the employees, supervisors and managers at the club lounge, front desk.... in general they are all real assets of this property, they made my stay especially enjoyable! Thank you!
starstarstarstarstar Roger Sung
Service are excellent and comply with the health safety protocol regarding covid pandemic
starstarstarstarstar Asri Saraswati
Overall We had a good experience during our staycation in Sangrila Surabaya. The staff in reception were very warm and helpful. He even gave me allowance to have late check out until 8 p.m. the room has been renovated and felt very clean and fancy. The only thing out of expectation was the size of executive room whcih feel smaller than I ever stayed few years ago. But then the receiptionist explained that it was because I have a hook room so it feels smaller but it's not. The swimming pool are amazing. The horizon club is also very cozy and so quiet that I could have e nice meeting with my clients. The only thing let me down was the breakfast. Not only the variety of the food are so limited but also was the quality of the food. I can understand the hotelier curently have big challenge in fighting with the running cost but I hope you guys don't reduce the quality of the food / service cause it will stick in customer's mind. But the rest are awsome and we loved it. Thank you
starstarstar Henry Effendy
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