I guess you get what you paid for. After an entire exhausting day of traveling and many delays, we finally made it to Tulum, we were so excited until we got to Suites Tulum. The place is more of a 'glamping' perhaps 'camping' experience.
1) the toilet did not have a toilet seat, we asked Jose (the guy taking care of the property, extremely nice guy) and he said that he will fix it the next day, meaning that we couldn't use comfortably the toilet for an entire day.
2) the door did not close all the way, mosquitos got in and I got terrible mosquito bites in the 20 minutes that I was there.
3) you have to be constantly updating the owner by WhatsApp about your ETA. This is not a huge problem for me, but is not ideal, never been to a hotel where you have to be updating the owner about your ETA. If you fail to do this, you will have to pay $30. I think this is insane, traveling is already stressful enough.
We ended up leaving the property and finding a better hotel to stay for like $10 more a night, we asked the owner to refund our money and she said that our claim WAS NOT strong enough to return our money, I guess not having a comfortable, functional bathroom when you are offered one from the beginning is not a strong reason for her.
The owner became really rude against my husband because he was claiming his money, he was NOT rude towards her or any of the employees at the place. We love Mexico and have been to different states in Mexico many many times as well as Quintana Roo, this is the first time experiencing such a terrible service.
The only good thing about this place is the location, but, if you ever encountered a problem, you are definitely going to have a hard time with the owner of this place. I will just pay extra and have a better quality of service and time. Save your money, go somewhere else.
star Katty Barroso
When you go #2 expect to wipe and put in the trash can. Super disgusting I have several other complaints but coming from the US to a major tourist area I guess i was expecting a normal working toilet. I was wrong. Look elsewhere for better value. We left primarily because of this and management refused to refund anything. We stayed in other hotels in tulum and this is not the norm. Beware. Stay away.
star Brenden Wilson
Very nice and clean rooms! Good communication with the management for anything we needed. Very good value for money. I will stay here again for my next trip to Tulum!
starstarstarstarstar Sofia Moini
Tulum Suites are beautiful! Well equipped apartments with everything you need. Very clean with beachy decor. The highlights are the rooftop terrace overlooking the jungle and the refreshing pool, shaded by palm trees. The location is quiet and tranquil, only 30m from Tulum beach (best beach on this coast)! Would stay again in a heartbeat!
starstarstarstarstar Sarah Mason
Suites Tulum was a gem for my friends and I. We went last week and booked all 5 rooms. It was such a great experience. Each room is a little different in set up/style and included it’s own bathroom, king size bed, kitchen area with a mini fridge, a sofa and sliding glass doors. The AC was allowed from 7pm-7am which was perfect to sleep! They have a small pool that was so refreshing in the Mexico summer heat. The rom decor was perfect. The area is on the jungle side so it was pretty quiet. Overall we had a great time and would definitely stay here again if we visit Tulum again.
starstarstarstarstar Krysten Palma
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