I was searching for accommodation for my friends for their golden week holiday. Found Tamarama Apartments on the internet and fell in love with these nicely decorated beachside apartments. Recommended to my friends and they made reservation online for the three bedroom penthouse apartment. The next day my friend want me to help check with the accommodation if they are able to adjust the mattress firmness level, because they had this service elsewhere with other accommodation providers. I called the reservation manager, Kelsey, and tried to find out if there is anyway how they can manage this. I was absolutely shocked with her lack of hospitality and her manner. She seemed hysterical towards the mattress issue. She was constantly blaming on the phone and stated that the request was rediculous, the guests can sleep on the floor if they want it to be firm, they are not going to buy new mattress to replace it, it is just an apartment not a hotel etc etc... For quite a while I was not even able to speak and expain that I have no idea how the other accommodation provider managed the issue, all I wanted to do is to find out if Tamarama Apartments can do anything about this... and that she had misunderstood me asking her to buy new mattresses! Oh my goodness... It was the worst service I have ever experience with any accommodation around the world... Her attitude was unbelievable... We really do not mind if they are not able to accommodate the mattress request, but this amateur attitude is absolutely unacceptable. I absolutely regret to have recommended this apartment to my friends. They paid over AUD6k for five nights for a service like this?! Kelsey told me that they cannot cancel the booking because it is within the 60day period. I do hope the best of luck for my firends during their upcoming five-day stay in the apartment and I will definitely not recommend this place to anyone else...

star jessica p

starstarstarstarstar Fabrice MEYER