Nice hotel, close to the city center. Staff really kind and structure new and clean. Just one think that can be improved quality of mattresses
starstarstarstar Stefano Montroni
Do not stay here. There were bed bugs in the hotel room and my sister and I left with over 100 bites EACH. I have bites on my face, neck, arms, back, and legs. Truly traumatizing. We saw the bugs on the bed on the last day and it was too late. There are other reviews that mention bed bugs and this is clearly a problem that they have not felt any urgency to fix. Be VERY careful if you choose to stay here. We stayed in room 203.
star Elaine Wang
Very central and convenient, clean and good wifi - all I needed for my Lisbon stay, was of the more reasonably priced.
Would stay again.
starstarstarstarstar Dean Kuchel
We stayed in this hotel for 1 night during our short visit in Lisbon (June, 2022). It was horrible experience and not to repeat. Others might have good experience, but not me.
Pros:
1. The good things about the hotel was the location. Everything was on walking distance.
2. The wifi is OK.
3. The facilities is OK. The bed is comfortable. The bathroom is fine. The bathroom and teh room are clean.
4. The breakfast is ok, but can be improved.
Cons:
1. The check-in time is at 15:00 and check-out at 11:00
Someone already tried to open our room's door before 11:00 in the morning. We already put a sign that we did not need someone to clean our room. And we would leave the room at 11:00 as the rule!!!
You must pay more attention to this.
The receptionist must communicate better with the housekeeping service.
2. The TV did not work when we just arrived.
I called the receptionist, and instead of he asked someone to go to our room and fixed it, he chose to hang my call and asked me to wait.
Then, my partner went to the receptionist and asked him to come to our room. The man was asking what was wrong, etc. If we knew the problem, we would not call him!!!
After few minutes, he fixed it.
3. No network for Portuguese number!!! We were in the room no.108 They should buy something to unblock the network for phone providers.
We must go to 0 floor to get our phone network.
4. There was so noisy in the morning next to our room. It was like a big machine and the place was so dirty when we opened our windows.
5. The procedure of tapping a card to enter the lift sometimes a bit annoying. The card was less responsive. I understand if it was for security reason, but I expect better system.
6. The staffs are not nice or friendly, especially in the reception. They need to train better how to greet the customers.
starstar Rita
Hotel in a very convenient position. Room was clean and staff very friendly and helpful.
Recommend if you are looking for a good and cheap option in the centre of Lisbon.
starstarstarstarstar F P
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