Breakfast is okay.
Rooms had no nice features and very small. Husband and I had dinner and end up paying $28 for 3 pieces of Ravioli. Even through it was one of the main meal. Not enough options in the menu. Unfriendly staff looked like no one really cared about serving.
I highly do not recommend their restaurant for dine in.
star Preeti Pal
HEADLINE: Restaurant is amazing, accommodation is below par.
We have been regular customers at The Terrace restaurant - it's always an absolute highlight of our Thredbo trips (which I would easily rate at 5 stars) so we were looking forward to an equally amazing experience actually staying at the hotel.
Well, I couldn't be more underwhelmed. The rooms are tiny, shabby and uncomfortable. The early 90's decor is in major need of update, and the general serviceability of the rooms is poor: our shower was almost unusable, which is devastating as the one thing you look forward to after a day on the mountain is a good hot shower. The TV was tiny, and located in a position that made it virtually unwatchable from anywhere within the room, and the furniture so worn out that it just looked grubby.
Breakfast is a bit like "the quick and the dead". We arrived at 8:15am to find that breakfast had been decimated by earlier arriving guests. Only slim pickings remained. Charging additional $6 for coffees clearly a money grab when most places include coffee as part of breakfast...
In terms of value - we stayed at other places during peak season for twice as many nights, with more guests, in accommodation of much higher standard for far less per night.
The Denman "could" be an amazing Thredbo experience - truly luxury accommodation combined with the amazing restaurant and bar would stand them apart from almost every other establishment in the village. However, the current standard of the accommodation is an absolute letdown, and a huge opportunity missed.
starstar Ian McPherson
Oppressively noisy, but very friendly staff
Being a highly ranked Google Reviewer, I like to be generous with my reviews and I don't usually like to complain about minor things, as humans, none of us are perfect. So please see my other reviews before judging me as some kind of Karen who likes to complain about everything
The Denman was a cute little hotel with very friendly, accommodating and excellent staff. The staff and the service was world class. The staff cannot be praised enough..
However, the rooms were really expensive. For $500 per night during the week, you get a one person bedroom and ensuite about the size I’d expect from a prison cell. This wouldn’t be that bad if it wasn’t for the fact that the room is located on top of a pub which plays loud music till midnight every night, during the week (I can only imagine how much worse it is on the weekend). I’m not going to ruin people’s abilities to enjoy music, if that’s what they enjoy, good luck to them, however, I don’t want to listen to music whilst trying to sleep and should have been forewarned about it. Was I forewarned, I wouldn’t have booked that room.
And for $500 per night, you think they would be less stingy with basic supplies such as soap and toilet paper. They didn't even supply me with more every day and I had to specifically request more to ensure that I didn't run out. Cheaper hotels are significantly less stingy with the basics. Also, the walls are very thin, allowing you to hear your neighbours’ televisions at a reasonable volume. (Despite the fact that it was at a reasonable volume, I could hear their TV louder than my own!)
The buffet breakfast, however, which is included with every stay, is worth it. The buffet breakfast is really good. If you have to pay such exorbitant prices to stay here, at least the buffet, which is included in the price, is worth it. It doesn’t justify the prices, but it’s a good buffet, and I say this as someone who isn’t necessarily the biggest fan of breakfast foods. The breakfast and the staff are the only for such a high review
starstar cityraildude
Facilities worn and broken, powerpoint not working, loose tap fixture on the basin, shower water turns scolding hot then freezing cold, burning us all. Broken floor heater, mould on the window, basic complimentary items not restocked once, even after specifically asking for teabags from housekeeping. We could not even book into the restaurant even being guests and when asked to be placed on the wait list, we were just ignored. Breakfast was extremely basic, not your usual buffet foods. By the time your $6 coffee came to our table, we had well and truly finished breakfast. There are no plates, cutlery, toaster or even a microwave so due to not being able to eat at the restaurant and having nothing to cook with, we had to purchase a sandwich maker to get by. The washing machine is so old that it doesn't spin your clothes properly and apparently you are supposed to receive your $2 back, but it swallowed mine and they did not even offer to give it back to me. Worst of all, we had to leave early due to floods and they kept 3 days payment, without even trying to fill the room as per the ACL. They charge double the drinks downstairs compared to any venue also. I would not recommend staying here at all.
star Nicole Peluso
It's just OK!
• The entire hotel needs updating.
•The rooms are dated, worn & in need of repair.
•WiFi is slow to Nil.
•T.V is basic, no frills live to air channels only.
• Even the loo paper is cheap.
• The Terrace Restaurant served up a nice evening meal & the breakfast, whilst predictable, was enjoyed in a nice setting.
starstarstar Scott Thompson
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