Quarto cheirando a cigarro. O hotel cobra uma taxa diária de US$ 2 por causa do cofre que tem em cada quarto, sendo que nem usamos. E ainda por cima não aceita dinheiro, so cartão.
star Bruno Alves
Limpo, mas muito barulhento. Um trem passa ao lado de hora em hora. O telefone tocava sem motivo, aparentemente um problema. Foi uma noite horrível. Além disso, o bairro não é muito confiável.
starstarstar Jullyson Moraes
Lugar é limpo, mas velho, com pouco investimento em conforto. O preço justifica tudo.Mas pra quem gosta de TRENS irá adorar ser acordado 4 ou 5 vezes de madrugada com locomotivas puxando centenas de vagões e buzinando. Parecem que estão passando dentro do quarto.Pessoas com problemas de sono fiquem longe deste lugar!
starstar Fernando Verlang
pior lugar p/ ficar, um lixo perto da linha do trem, o trem passa buzinando, nao tinha toalha no quarto, entramos e estava todo seboso o chao... pessima experiencia.
star Takeshi Waku
A piscina que fala o que é aquecida e fria horrível fui por causa da piscina e está fria fiquei sem ter oque falar para meus filhos pois a piscina e o único atrativo do hotel a televisão pegava poucos canais e com muita interferência travesseiros horroroso não tem frigobar e mícrondaspelo preço cobrado deixou muito a desejar odiei principalmente pela piscina queria meu dinheiro de volta. Uma vergonha.
star SpaÇo La Bare
Chuveiro leva incontáveis minutos até ficar com um fluxo decente de água. Se der descarga no vaso sanitário antes, vai ter que esperar uma meia hora para poder tomar banho. A recepção do Hotel cobra uma taxa de 5 dólares para receber CADA pacote do que você compra pela internet, de todas as vezes que vim à Miami nenhum outro hotel cobrou taxa semelhante. Taxa diária de 2 dólares para usar o cofre do quarto? Telefone do quarto não funcionava e nunca deixavam as 4 toalhas que pedíamos mesmo sendo quarto duplo e tendo 4 pessoas hospedadas.
starstar Bruno Neres
Bom preço, mas não dá pra esperar grande coisa. A limpeza e a conservação deixam a desejar.
starstarstar Paulo Victor Resende
O hotel custa caro pelo que oferece. É bem ruim. O quarto tem cheiro de mofo, não tem toalha no quarto, faltam sabonete e shampoo e o chão parece que não é limpo há muito tempo. O atendimento é menos que razoável. O hall de entrada é pura ilusão, pois dá a impressão de que o hotel é bom. O estacionamento fica todo alagado quando chove.
star Letícia Gaertner Cabrini
Pretty upset this place is closed down. Stood here about 5 years ago - which is a long time but I had a great stay. Had a room upgrade - staff was so nice. Pool and bar was very well kept at the time. And there was a WAFFLE HOUSE directly across the street.
starstarstarstar Samantha Quiles
Excelente ubicación, servicios y espacio de habitaciones, aunque había olor a humedad y faltaba jabón en el baño y la ducha..
starstarstarstar Agustina Guerin
Depende para lo que se quiera una noche aceptable varios dias no repetiria no hay personal bilingue wifi regular ni restaurante lo mejor el parking gratis y la conexion con cualquier zona que quieras ir
starstar Mf Gr
Estafadores, barato pero ruidoso con el tren que pasa a todas horas, pasillos sucios, TOMAN tu carro para que pague$148 por Town... tienen contrato con ellos dijo la Manager... no importa si tienes permiso en tu carro.
star David Monterrosa
Lugar muy tranquilo. Lejos del ce teo de miami. Pero con colectivo y trenes cerca.
starstarstarstarstar Rodrigo Zubillaga
No me gusto para nada para el precio es caro y ni cafe ponen
starstar Yoel Melendez
Las cajas comidas por muy poco hace o... el baño no tenía tapa y no teníamos ni la cafetera ni jabón la cual tube q ir yo a buscar !! El lobi muy lindo y la pileta también.... lo mas feo la alfombra con muchísimo olor !!!!!... sólo en casos de emergencia sino no lo recomiendo !!!!!
starstar Romina Hermida
Horrible lugar. Áreas comunes espantosas. Supersucias. Deberían cerrarlo.la habitación con cortinas rasgados.Sábanas rotas. Terrible.
star Luz Machado
My daughter and I had a wonderful experience at this hotel. Beautiful Greek statues. Terrific staff. The atmosphere was warm and delightful. Pool was a beautiful blue color. 2 cages with adorable birds. I rate this Hotel a 5 star. I would give it a 10 star if I could. Before I came here I was depressed and now I feel fantastic. I really enjoyed myself. Come and see for yourself. You will feel invigorated. Thank you for a wonderful experience. I will be back and would highly recommend this Hotel.
starstarstarstarstar Sheri Eskenazi
I've been before no problem.
But tonight they opened the bar and the music is full of bass loud. I called the front desk and asked what was going on and they told it's club night. I said on a Sunday?
He said it goes on till 10:45. I've got to work on the morning!! He said I don't know what to tell you.
I've been a choice privileges member at DIAMOND level for over 15 years!!!
Never the less I won't stay here ever again!!!
star Thomas Dominicak
I was there for an event in one of the conference rooms. It seems to be set up very nicely. The lobby was nice and the bathrooms were clean.
starstarstarstar Amanda P
I was scared after reading reviews, and had already booked the place...I loved it...it was very unique, nice pool, gardens, birds outside.. Rooms not super updated but had no issues. Rooms were clean. Restaurant was being renovated.....I did not smell the moldy smell I had read about. Will be going back!
starstarstarstarstar Vanessa Ayres
I booked the room without reading the reviews. Once I read them, I was scared to think what I might be in for. But, it was greeted by a friendly front desk staff and clean, decent room. I think people's expectations are sometimes not realistic. For the rate I paid at this hotel, it was great. Hot water (which I didn't have at the previous hotel), clean , no bugs, a/c was worked well. It's not the Hilton and people shouldn't expect it to be. Not sure why they say this is not in safe neighborhood. I didn't feel in any danger. I do however agree the train is loud, but if you get a room towards the inside of the hotel, you can't hear it as loudly. All in all, I would stay there again.
starstarstar Maria Garcia
I reserved to stay at Universal Palms Hotel since early February at a really good rate that I found online. The same day of my arrival to the hotel I received a call from them telling me that the could not honor my reservation at that price. I asked to talk to their manager, Jeff Martins, and he hanged up the phone on me after asking him why couldn't they advised me before and not to wait until last day, he was rude the whole conversation. I ended up paying $112 more per night since I had no more options but staying there. Also, the hotel is located in a really bad area. I recommend looking somewhere else if you want to have a nice experience.
star Juan Arango
La entradas por las gradas los dias q estuve nunca las barrieron mucha basuras comidas un asco, los basureros muy repletos de basura tampoco los limpiaban, el ascensor olía feo y sucio,la habitación limpia, pero no se si pulgas o chinches en la cama y pulgas en el aire,depronto alguien llego con 🐕 o 🐈 la verdad fue que no pude dormir de la picazón, muy tacaños con el café la azúcar y la crema, las toallas limpias pero muy toscas.hablo por la habitación #412, las personas de las oficinas muy amablesy las del aseo también, se demoraron mucho para arreglar la habitacion , supongo habia mucha gente.Pienzo q deberían de fumigar el hotel y colocar mas café azúcar crema vasos y servilletas ,lavar las toallas y echarles Suavitel, para quitarle esa dureza y hacerle mejor mantenimiento de limpieza al hotel y creo q seria un buen hotel
starstarstar Patricia Ortega
Overall everything is great. Pool is very nice (8.5ft) service we nice. All the art and statues around the hotel really makes the hotel. Room are very quiet. My only complaint is there is no fridge or microwave in the room or even in the hotel at all.
starstarstarstar J T
After viewing the pictures online of this hotel I decided to try it out. We were impressed with the lobby and pool area, as they were newly renovated. When we got to our room, it seemed up to date however the floor tile was not completely clean, I didn't feel comfortable with my shoes off. The bathroom area was nice. Bed's were not comfortable and there is a loud train that passes by that may wake you up at night.Personally I would not return here, as the comfort and cleanliness needs improvement. But if you need a quick cost effective place to stay, it may be worth it.
star K Symone
Not sure how in the world this place is a 3-star hotel. It is more like a 1-star motel disguised as a hotel. The lobby is fancy, but the rooms are horrible. As soon as the door opened, we were hit with a horrendous damp smell. The carpet was sopping wet in some places. The air conditioner makes so much noise that it is difficult to sleep. The walls are so thin you could hear all conversations outside the room. It is so weird that there are some "fancy" features, like a super nice sink. I don't know who they think they're trying to fool. The only redeeming quality is that the beds are more comfortable than you would expect in such a nasty place. My suggestion: book somewhere else.
star Samantha Czerwinski
The staff was overly helpful and kind. We came at Christmas eve and the whole town was rude... EXCEPT THESE GUYS!!! The rooms were fantastic, big and clean. Close to everything! I read a review about it being near railroad... It's near TWO tracks, but I can't hear them and you're close to I95 and I can't hear it either. Very nice place. Don't like this side of town at all but even that really want a factor at all either. I'll stay AGAIN!!
starstarstarstarstar Marsh Christmas
Had a bad experience with a new guy in training but Renee at the front desk took care of everything. My stay was the best!!!! The pool was nice and very warm (85 degrees)The rooms were perfect! They have a great bar and the food was terrific!If you stay here make sure you have Renee check you in.5 stars with her behind the desk. A+:)
starstarstarstarstar Mauricio Alvarez
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