It was fine... nothing exciting and definitely not worth $600 a night. It would be a sold 4 stars at $200 a night. The valet are understaffed and I would not describe as excited to engage. I had to find them twice without them coming to the car. Do not stay in room 401 as the heater sounds like a jet engine when it turns on and woke me up hourly. The terrace was closed so that was disappointing. Location is lovely. Waited 15 minutes to get a bagel after paying for it in the lobby coffee bar, ended up abandoning it (after already paying) as I had to get going.
starstar Ryan Granchalek
We stayed there for one night. They charged 2 times more than our stay, it was supposed to be $560, (which was around $700 after tax) and they charged $600 extra when we arrived to the hotel.
When we confronted, they said the payment will not go through, and they charged once more after out departure, which became $1200 extra on top of the original price, $700. We had to return back to the hotel to resolve the issue, it took 5 days to get the money back. They were not easily available through the phone call regards to resolving this issue.
***Make sure to check on how much they charge you and the amount is accurate, after your stay***
star Tracy Cheon
Place is amazing 👏. Beds super smooth 👌 I like it. The people on the front desk are not the most nicer but ok. The 2 boys outside another thing. But for the price has see better places. The only thing is the location.
starstarstarstarstar Dayami Laza
Overall a lovely hotel, however the price for "incidentals" was steep considering the lack of amenities. One must need to request room cleaning services, as they didn't visit the room after the initial evening of stay. Some general maintenance concerns: wall behind tub was peeling from water, iron in room wasn't functioning. Great location, close to great Napa shopping and restaurants.
starstarstar Casey M
Two horrible experiences and one bad one at this place. First time Valet somehow lost my gym bag from the trunk of my car! No one EVER had permission to go in there! Only time I ever saw management in person was when I reported this first situation and all she did was come out to assure me nothing had been lost there before 😂 that it was surely my mistake. They called for me to pick up my bag days later and was at the front desk but she never showed her face again. She never responded to my emails asking for an explanation. Second time (wasnt by choice that I went back) valet lost my brand new cars key fob!! My BMW was literally 2 days old when this happened. Third situation I was handed someone else's car and I drove off in it, didnt realize it till I was out of town. This I confirmed happening to 2 other people I personally know!! Partly my fault but come on! Every time management was nowhere and every thing was relayed through other staff including valets. NEVER got a proper apology from management with any of the 3 situations I experienced there. She avoids showing her face at all cost! I will never recomend this place until proper management has been implemented. If anyone needs any further details on any of my 3 experiences there feel free to contact me.
P.s. The twins who valet there have never been involved in any of my bad experiences and were great everytime I've been there.
star Paul Guerrero
This is the right place if you come with your family to have holiday in Batu City. It is a large villa, very comfortable, and I can feel like home. They have swimming pool, large parking lot, hot waters, etc.
This villa also near amusement park, such as Jatim Park 1 and 2, Musium Angkut, Kusuma, and more. Make your time not wasted on street.
starstarstarstarstar Evan Ericssen
The owner is so kind and sincere. The place is quiet and serene. There is also pool. Price is quite reasonable.
starstarstarstarstar Raymond Soegiharto
Clean, comfort, enough space for family/group, and fair price
starstarstarstarstar Dwi tanto
Very nice & comfy place to rest or to held a gathering , reunion, etc , near the batu market, batu mall, also a lot of local food & souvenir store , not forgeting just a few steps away from Jatim Park 1
starstarstarstarstar DavidRancho
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